Technology Enabled Care — UK public procurement notice

• How the procedure runs: The process will be delivered in the following key stages: 1. Initial Tender Submission and Evaluation: a. Tenderers are invited to submit an initial tender which will be assessed on the basis of: i. Quality criteria - as set out in Form F of this ITT (100% weighting during this stage) ii. Pass/Fail criteria - as set out in Form B, more…

  C, and D of this ITT. iii. Pricing - Tenderers are required to submit initial pricing. At this stage, price will not be scored, but will be assessed on a pass/fail basis against the price cap. Any submission exceeding the price cap will be excluded from further consideration. b. Following the evaluation of the initial tenders the 3 highest scoring tenderers will be shortlisted to the dialogue stage (In the event of a tie the bidder who scored higher on the question with the highest weighting will proceed to the next stage. If this also a tie, then the bidder who scored higher on the question with the second highest weighting will proceed to the next stage, and so on. This process will repeat until we have shortlisted to 3 bidders). c. Unsuccessful Bidders will receive their scores for each of the Form F questions along with the rationale for receiving those scores. Unsuccessful Bidders will also be informed of the scoring range for the highest scoring 3 bidders and where their Bid was ranked. There will be no standstill period at this stage. Bidders being progressed to dialogue, will not receive their quality scores from initial tender stage. 2. Dialogue Period: a. Dialogue will likely take the form of multiple half day workshops on Teams during the dates outlined section 5.1. This stage is designed to: i. Clarify and refine proposals. ii. Explore solutions and pricing model in more detail. iii. Address any ambiguities or areas of development identified during the initial evaluation. b. The Council reserves the right to remove or add additional stages of dialogue to ensure both parties have a clear understanding of requirements and expectations before final the final tender submission where bidders can amend their bids. This may take the form of structured meetings or written communications. The Council also reserves the right to amend the specification and pricing model throughout this process. 3. Final Tender Submission: a. Following the conclusion of the dialogue period, tenderers will be invited to submit a final tender. These final tenders will be evaluated on both quality (70% weighting) and price (30% weighting) to determine the successful tender. The quality questions will be the same as the initial tender and the question weightings are defined in Form F. Tenders will be evaluated in accordance with the process and descriptors as set out in this Initial Invitation to Tender. b. Bidders are to provide a clean and marked up version of the final tender. This will assist the evaluation panel with understanding the updates made following receipt of Initial Tenders. c. When the Council has obtained all required internal approvals for the proposed award, Standstill letters, Assessment Summaries will be issued to all bidders that were invited to participate in dialogue. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period. d. Bidders that were excluded in prior to dialogue, will be issued with a redacted score sheet for the Bidders that were invited to participate in dialogue. They will not receive a standstill letter or assessment summary.

CPV: Health and social work services · Medical equipments, pharmaceuticals and personal care products

Procedure method

Competitive flexible procedure

Legal basis

UKPGA · 2023/54 Procurement Act 2023

Procurement category

Services

Notice status

Cancelled

Procurement threshold

Above threshold (FTS publication)

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Competitive procedure

GPA / WTO covered

Yes (GPA, CPTPP)

Recurring procurement

No (one-off requirement)

First published

19 Dec 2025, 14:15 GMT

Last source update

19 Dec 2025, 14:15 GMT

Award evaluation window

Submission end — 16 Oct 2025, 23:59 BST

Authority reference

NCCT43137

Latest notice

Procurement termination notice (UK12)

Classification (CPV)

Health and social work servicesMedical equipments, pharmaceuticals and personal care products

Delivery area

East of England (UKH15)

Official registry OCID

ocds-h6vhtk-04eb1a Find a Tender

Contract terms summary

As per the terms and conditions issued with this procurement

How it runs

The process will be delivered in the following key stages: 1. Initial Tender Submission and Evaluation: a. Tenderers are invited to submit an initial tender which will be assessed on the basis of: i. Quality criteria - as set out in Form F of this ITT (100% weighting during this stage) ii. Pass/Fail criteria - as set out in Form B, C, and D of this ITT. iii. Pricing - Tenderers are required to submit initial more…

pricing. At this stage, price will not be scored, but will be assessed on a pass/fail basis against the price cap. Any submission exceeding the price cap will be excluded from further consideration. b. Following the evaluation of the initial tenders the 3 highest scoring tenderers will be shortlisted to the dialogue stage (In the event of a tie the bidder who scored higher on the question with the highest weighting will proceed to the next stage. If this also a tie, then the bidder who scored higher on the question with the second highest weighting will proceed to the next stage, and so on. This process will repeat until we have shortlisted to 3 bidders). c. Unsuccessful Bidders will receive their scores for each of the Form F questions along with the rationale for receiving those scores. Unsuccessful Bidders will also be informed of the scoring range for the highest scoring 3 bidders and where their Bid was ranked. There will be no standstill period at this stage. Bidders being progressed to dialogue, will not receive their quality scores from initial tender stage. 2. Dialogue Period: a. Dialogue will likely take the form of multiple half day workshops on Teams during the dates outlined section 5.1. This stage is designed to: i. Clarify and refine proposals. ii. Explore solutions and pricing model in more detail. iii. Address any ambiguities or areas of development identified during the initial evaluation. b. The Council reserves the right to remove or add additional stages of dialogue to ensure both parties have a clear understanding of requirements and expectations before final the final tender submission where bidders can amend their bids. This may take the form of structured meetings or written communications. The Council also reserves the right to amend the specification and pricing model throughout this process. 3. Final Tender Submission: a. Following the conclusion of the dialogue period, tenderers will be invited to submit a final tender. These final tenders will be evaluated on both quality (70% weighting) and price (30% weighting) to determine the successful tender. The quality questions will be the same as the initial tender and the question weightings are defined in Form F. Tenders will be evaluated in accordance with the process and descriptors as set out in this Initial Invitation to Tender. b. Bidders are to provide a clean and marked up version of the final tender. This will assist the evaluation panel with understanding the updates made following receipt of Initial Tenders. c. When the Council has obtained all required internal approvals for the proposed award, Standstill letters, Assessment Summaries will be issued to all bidders that were invited to participate in dialogue. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period. d. Bidders that were excluded in prior to dialogue, will be issued with a redacted score sheet for the Bidders that were invited to participate in dialogue. They will not receive a standstill letter or assessment summary.

Submission deadline

4 Aug 2025, 12:00 BST

Clarification deadline

28 Jul 2025, 12:00 BST

Submission channel

Official e-sourcing portal

Electronic submission

Allowed

Accepted languages

en

1. Planning notice published
   10 Mar 2025, 15:19 GMT
2. Market engagement
   15 Apr 2025, 00:59 BST
   Norfolk County Council (NCC) is transforming its Technology Enabled Care (TEC) provision and is seeking to award, from 1st April 2026, a contract for Technology Enabled Care (TEC). The new provision will support residents through the use of technology, to stay well and independent, in the place more…

   they call home. The contract aims to fully integrate TEC within Adult Social Care and the successful Provider will support NCC in delivering change and ongoing innovation. The requirement of the Provider will be to deliver a scalable service for the provision of equipment and monitoring via an Alarm Receiving Centre (ARC). The equipment service provided will be for all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. The ARC service will provide both a reactive and proactive alarm monitoring service and include a full range of data services. Monitoring services will include benefit realisation capture. We wish to initially engage with the market during the 24th and 25th March 2025. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact [email protected]. The meetings will be of a maximum of an hour duration and will be held via Microsoft Teams. Please indicate your preferred date and time and the e-mail addresses of those you would like to attend.
3. Next notice expected
   3 Jun 2025, 23:59 BST
4. Tender notice published
   4 Jul 2025, 16:27 BST
5. Clarification questions by
   28 Jul 2025, 12:00 BST
6. Submission deadline
   4 Aug 2025, 12:00 BST
7. Award decision expected by339 days ago
   16 Oct 2025, 23:59 BST
8. Assessment summaries sent332 days ago
   24 Oct 2025, 00:00 BST
9. Standstill ends320 days ago
   4 Nov 2025, 23:59 GMT
10. Latest notice published275 days ago
    19 Dec 2025, 14:15 GMT
11. Contract starts173 days ago
    1 Apr 2026, 00:00 BST

1. Procurement termination notice published
   19 Dec 2025, 14:15 GMTUK12
2. Status changed
   19 Dec 2025, 14:15 GMT
3. Procurement method changed
   19 Dec 2025, 14:15 GMT
4. Buyer details updated
   19 Dec 2025, 14:15 GMT
5. Contract signature expected
   5 Nov 2025, 23:59 GMTscheduled
6. Contract award notice published
   24 Oct 2025, 16:39 BSTUK6
7. Published value updated
   24 Oct 2025, 16:39 BSTwas £12,900,000
8. Status changed to complete
   24 Oct 2025, 16:39 BST
9. Deadline withdrawn
   24 Oct 2025, 16:39 BST
10. Tender notice published
    4 Jul 2025, 16:27 BSTUK4
11. Published value updated to £12,900,000
    4 Jul 2025, 16:27 BSTwas £5,500,000
12. Status changed to active
    4 Jul 2025, 16:27 BST
13. Procurement method changed
    4 Jul 2025, 16:27 BST
14. Deadline published: 4 Aug 2025, 12:00 BST
    4 Jul 2025, 16:27 BST
15. Pipeline notice published
    23 May 2025, 08:21 BSTUK1
16. Published value published: £5,500,000
    23 May 2025, 08:21 BST
17. Status changed to planned
    23 May 2025, 08:21 BST
18. Preliminary market engagement notice published
    10 Mar 2025, 15:19 GMTUK2

• ALCOVE LIMITEDAwarded supplierGB-COH: 09076735GB-PPON: PQNR-8862-VNCV 2 Mayfly Way, Colchester, East of England, CO7 7WXView supplier profile →
• LIVITY LIFE LIMITEDBidder / tendererGB-COH: 13968621GB-PPON: PHVM-3482-RMYR Nutsey Lane, Calmore Industrial Park, Southampton, South East, SO40 3XJView supplier profile →
• MEDEQUIP ASSISTIVE TECHNOLOGY LIMITEDBidder / tendererGB-COH: 04198824GB-PPON: PJPC-9373-BVJD Unit 2 Summit Centre, West Drayton, London, UB7 0LJView supplier profile →