Find a TenderAwarded
Published 11 Oct 2024, 11:13 BST

Official UK procurement notice

Taxi and Transport Service for Passengers and Urgent Packages

Official notice

Authority: NHS Greater Glasgow and Clyde (NHS & healthcare)

7 lotsServicesRestricted procedureSME suitable
Published estimate£7,680,000total for 7 lots
Submissions closed 14 Nov 2024awarded 30 Sept 2025
Awarded to Glasgow Private Hire Ltd +4 more6 awards

What is being bought7 lots · detail below

Published requirement description

NHS Greater Glasgow and Clyde (NHSGGC) requires a service to transport passengers and urgent packages in a timely, efficient and economic manner. Journeys figures stated are based on financial data from 2023/2024 and are for indication only. Figures are an approx. and not binding to NHSGGC. Below is breakdown of; Lot, area covered and approx. monthly journeys -

Lot 1 Glasgow City - 6000

Lot 2 East Dunbartonshire - 100

Lot 3 West Dunbartonshire - 80

Lot 4 East Renfrewshire - 100

Lot 5: Renfrewshire - 700

Lot 6 Inverclyde - 200

Lot 7 Blood Transport (Board wide) - 600

This business sector is at risk of infiltrations by serious and organised crime (SOC). NHSGGC has therefore enhanced the criteria and will follow NHSGGC Procurement department's SOC mitigation protocol. Economic operators must comply fully with the conditions for participation set out in section III. Please read in conjunction with the Single Procurement Document which is provided via this contract notice.

CPV: Taxi services

Lots and requirements (7)Procurement structure

7 lots · no lot values published · evaluation weights differ by lot
Lot #1Glasgow CityAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 1 is for journeys required in the Glasgow City area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 1 Glasgow City - 6000

Delivery: Scotland · Glasgow City
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #2East DunbartonshireAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 2 is for journeys required in the East Dunbartonshire area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 2 East Dunbartonshire - 100

Delivery: Scotland · East Dunbartonshire
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #3West DunbartonshireAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 3 is for journeys required in the West Dunbartonshire area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 3 - West Dunbartonshire - 80

Delivery: Scotland · West Dunbartonshire
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #4East RenfrewshireAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 4 is for journeys required in the East Renfrewshire area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 4 East Renfrewshire - 100

Delivery: Scotland · East Renfrewshire
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #5RenfrewshireAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 5 is for journeys required in the Renfrewshire area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 5 Renfrewshire - 700

Delivery: Scotland · Renfrewshire
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #6InverclydeAwardedRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 6 is for journeys required in the Inverclyde area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 6 Inverclyde - 200

Delivery: Scotland · Inverclyde
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed
Lot #7Blood Transport (Board wide)CancelledRenewal

NHSGGC covers almost 400 different locations across the Greater Glasgow and Clyde (GGC) area. NHSGGC require a transport service for passengers and critical deliveries around GGC sites and further afield. Lot 7 is for journeys required in the Glasgow Glasgow & Clyde area.

The overall objective of this contract Lot is to provide NHSGGC with a service to transport passengers and critical deliveries in a timely, efficient and economic manner. Availability and punctuality are essential to this service.

The journeys stated below are for indication only and not binding to NHSGGC.

Lot 7 Blood Transport (Board wide) - 600

Delivery: Scotland · Greater Glasgow & Clyde
Extensions: 3 x 12 month extension periodsSecond stage: up to 5 candidates invited to tenderVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

Conditions of participation4
  • Suitability

    All economic operators (EO's) must complete the Single Procurement Document (SPD) via the Public Contracts Scotland (PCS) portal. EO's must read the SPD in conjunction with all of the sections set out below. Failure to provide information will exclude EO's from participation in the tender stage.

    With reference to section 3A of the SPD and in line with NHSGGC SOC protocol, EO's must complete and return the Stakeholder Information form which is uploaded with this Contract Notice. The Board will verify all the foregoing responses by providing copies of all information submitted to the Greater Glasgow Serious Organised Crime Interventions, Police Scotland who will undertake criminal history conviction checks on all those individuals identified. To assist in such verification process, organisations must provide the information requested in respect of each individual who falls within any one or more of the categories detailed in the form. This is a pass/fail question. In failing, EO's will be excluded from participation in the tender stage.

    With reference to section 3A of the SPD and in line with NHSGGC SOC protocol, EO's must complete and return the Declaration of Non Involvement in Serious Organised Crime form which is uploaded with this Contract Notice. The Board will verify all the foregoing responses by providing copies of all information submitted to the Greater Glasgow Serious Organised Crime Interventions, Police Scotland who will undertake criminal history conviction check…

  • Economic & financial standing

    With reference to SPD question 4B1a, EO’s are required to state turnover for the last three (3) financial years.

    Mandatory criteria: Turnover for each year stated must be at least 2 times the estimated contract value stated in the Contract Notice.

    With reference to SPD question 4B6, EO’s are required to provide the following ratios

    • Current Ratio (Liquidity Ratio) of the Company (total current assets divided by total current liabilities) — Acceptable Range is >0.99
    • Net Profit Margin of the Company (net profits divided by revenue x100) -- Acceptable Range is >0 (i.e. positive) or higher

    These ratios will be used to assess the EO's financial strength and security; and to determine whether a parent company guarantee or another instrument may be required by the Authority.

    With reference to SPD question 4B6, and in line with NHSGGC’s SCO protocol, EO’s must provide one copy of the organisation’s FULLY audited accounts and if applicable the accounts of the group for the last three financial years, together with details of any significant changes since the last year end. The counts should be in English and in UK Sterling. If the original documents are not in English, please provide copies of the original and a certified translation into English. If the sums in the accounts are not expressed in UK Sterling, please provide copies of the originals and a UK Sterling rate equivalent copy utilising the pound buys exchange rate applicable on date of the contract advert. The auditors mus…

    Minimum: With reference to SPD question 4B5b, EO's must hold and evidence Employer’s (Compulsory) Liability Insurance = GBP5m. If EO's do not currently have this level of insurance, they must agree to put it in place prior to contract commencement. This is a pass/fail question. In failing…
  • Technical & professional ability

    With reference to SPD question 4C1.2 EO's are required to provide examples that demonstrate they have the relevant experience to deliver the services. Examples must be from within the last three (3) years. Bidders must provide details of four (4) instances of the organisation’s experience in delivering services similar to those described. If applicable, the Board would prefer these similar services to be

    related to a contract undertaken by the consortium or the leading company and their sub-contractor(s). Use the template uploaded with this Contract Notice only to respond. If you do not provide 4 examples of experience or references, this will be a non-compliant request to participate and your tender will be excluded from the tender stage. This is a scored question with a weighting of 40%.

    With reference to SPD question 4C8.1 EO's are required to confirm their average annual manpower for the last three years? This is a scored question with a weighting of 25%.

    With reference to SPD question 4C9 please provide details of IT & Software systems in place to service current contracts? This can include but not limited to Call Centre Booking Systems, Customer Booking Websites, Customer Taxi Booking Apps, Android Apps for Drivers. This is a scored question with a weighting of 25%.

    With reference to SPD question 4C3a what contingency plan do you have in place for staff sickness/absence? This is a scored question with a weighting of 10%.

    Minimum: With reference to SPD question 4D.1 Tenderers must evidence or commit to obtain ISO9001 or other documented quality management system endorsed by the organisation’s chief executive or equivalent. With reference to SPD question 4D.1 EO’s must hold and evidence or commit to obtain,…
  • Technical & professional ability

    With reference to SPD 4A1a, EO's providing hire car services within the Civil Government Scotland Act 1982 must confirm they have the relevant licenses. This is pass/fail. In failing EOs will be excluded from participation in the tender stage. With reference to SPD 4A1a, EOs providing hire car services within the Civil Government Scotland Act 1982 must confirm they have a Booking Office License issued by the appropriate council and must not be under suspension. This is pass/fail. In failing EOs will be excluded from participation in the tender stage. With reference to SPD 4A1a, EOs providing hire car services within the Civil Government Scotland Act 1982 must confirm they have a Private Hire Car or Taxi License issued by the appropriate council and must not be under suspension. This pass/fail. In failing EOs will be excluded from participation in the tender stage. With reference to SPD 4A1a, EOs providing hire car services within the Civil Government Scotland Act 1982 must confirm they have a Private Hire car or Taxi Drivers License issued by the appropriate council and must not be under suspension. This is pass/fail. In failing EOs will be excluded from participation in the tender stage. EOs not providing hire car services as defined by the Civic Government Scotland Act 1982 must provide evidence-They are a fit and proper organisation e.g. letter of support from Police Scotland or Local Authority-They have a valid exemption certificate provided by the Local Authority

What this means for your bid
  • Price carries 70 points on every lot: a 10% discount moves about 7 points.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
11 Oct 2024, 11:13 BST
Last source update
6 Mar 2026, 16:32 GMT
Authority reference
GGC0926
FTS notice number
2026/S 000-020608
Classification (CPV)
Taxi services
Delivery area
Scotland (UKM81)
Official registry OCID
ocds-h6vhtk-04a7ef Find a Tender

Publisher note: This is a sector identified at risk of infiltration by serious organised crime (SOC) by the Greater Glasgow Serious Organised Crime Interventions, Police Scotland and as such mitigating actions will be required as part of this procurement process. The procurement of the Taxi and Transport Service for Passengers and Urgent Packages will follow the NHSGGC Procurement Department’s SOC mitigation protocol. EO's seeking to participate must provide the information required in this notice which will be pre-vetted by Greater Glasgow Serious Organised Crime Interventions, Police Scotland and NHSGGC Procurement team. Request information must be uploaded with response to this Contract Notice via PCS portal and/or within the SPD. Failure to supply required information will prevent the EO from proceeding to the tender stage. As this contract involves a business sector at risk of SOC infiltration, sub-contracting is not allowed without the prior express agreement of the NHSGGC. Any sub-contractor will be required to be pre-vetted by the Greater Glasgow Serious Organised Crime Interventions unit of Police Scotland. (SC Ref:815037)

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
14 Nov 2024, 13:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
360 days from the deadline
Detailed submission instructions & authority contactsFrom official release

Timeline

14 Nov 2024 → 6 Mar 2026 · 3 dates
  1. Submission deadline
    14 Nov 2024, 13:00 GMT
  2. Invitations to tender expected
    25 Nov 2024
  3. Notice published230 days ago
    6 Mar 2026, 16:32 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    6 Mar 2026, 16:32 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 7
Awarded value £2,128,1006 contracts exc. VAT
Bids received 88 from SMEs
Contracts signed 6latest 30 Sept 2025
Awarded toValueDateStatus
Lot 1 · Glasgow City1 award
Glasgow Private Hire Ltd£1,820,000 †—Awarded
Lot 2 · East Dunbartonshire1 award
BROOMHILL TRANSPORT SERVICES LTD£12,900 †—Awarded
Lot 3 · West Dunbartonshire1 award
The Wright Taxi Co (Scotland) LtdSME£74,200 †—Awarded
Lot 4 · East Renfrewshire1 award
Glasgow Private Hire Ltd£23,000 †—Awarded
Lot 5 · Renfrewshire1 award
Renfrewshire Cab CompanySME£105,000 †—Awarded
Lot 6 · Inverclyde1 award
Inverclyde Taxis LtdSME£93,000 †—Awarded

1 further award records carry no date or value.

Contracts

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Glasgow City2bids · 2 electronic · 2 from abroad2——
2 · East Dunbartonshire2bids · 2 electronic · 2 from abroad2——
3 · West Dunbartonshire1bids · 1 electronic · 1 from abroad1——
4 · East Renfrewshire1bids · 1 electronic · 1 from abroad1——
5 · Renfrewshire1bids · 1 electronic · 1 from abroad1——
6 · Inverclyde1bids · 1 electronic · 1 from abroad1——

Contracting authority & participating public bodies

NHS Greater Glasgow and Clyde

Contracting authorityNHS & healthcareBody governed by public lawHealth Procurement Department, Glasgow Royal Infirmary, 84 Castle Street, Glasgow, Scotland, G4 0SFContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Glasgow Sheriff CourtReview body Glasgow

Bidders & participating suppliers

5 commercial parties on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.