Talking Therapies · UK public procurement notice

CPV: Health services

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award (no call for competition)

GPA / WTO covered

Unspecified in notice

Recurring procurement

Unspecified in notice

First published

15 Sept 2025, 15:36 BST

Last source update

1 Jun 2026, 17:05 BST

Authority reference

Talking Therapies - 1.11.25 - We Are With You

FTS notice number

2026/S 000-051597

Classification (CPV)

Health services

Delivery area

South East (UKJ26)

Official registry OCID

ocds-h6vhtk-059a79 Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act Regulations 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 26 September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Publisher note: The Awarding Authority confirms the provider is delivering the contract to a consistently high standard and no material changes have been made in the continued contracting arrangement. Against the Provider Selection Regime (PSR) Key Criteria, the provider has demonstrated expertise and is anticipated to continue doing so. Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: Quality and innovation 20% Quality • Comprehensive range of evidence-based treatments (1:1 therapy, CBT, 1:1 self-help, EMDR, counselling, and employment support), delivered holistically and tailored to individual needs. • Demonstrated quality care through improved PHQ-2 and GAD-7 scores, evidencing positive patient outcomes. • Quarterly KPI reporting at CRMs with ICB ensures robust performance monitoring and accountability. Innovation • Shared waiting list on Healthy Surrey and Connect to Surrey enhances transparency, improves access, reduces wait times, and prevents escalation of symptoms. • Flexible delivery model (face-to-face, virtual, blended) tailored to individual needs (work, caregiving, travel), supporting accessibility, engagement, and recovery. Integration, collaboration and service sustainability 20% • Talking Therapies provision in Surrey aligns with national priorities and contributes to NHS England assurance targets. • Talking Therapies providers meet quarterly to: o Share knowledge and best practices. o Troubleshoot common issues. o Ensure equitable allocation of trainees across the five providers. • WAWY collaborates with Waythrough, an employment support service recognising the importantance of psychological well-being in maintaining employment. • WAWY offers flexible access through live online chat and text-based support, available out of hours (09:00-21:00 weekdays, 10:00-16:00 weekends), helping to reduce barriers to engagement. • The provider works in partnership with physical health services to deliver Talking Therapies for individuals with long-term conditions. • Shared online waiting list with other Talking Therapies providers is available via Healthy Surrey and Connect to Surrey, enabling individuals to make informed choices about their care. • Talking Therapies providers collaborate with local employment support services, including the Department for Work and Pensions (DWP), to help individuals remain in or return to employment. Improving access, reducing health inequalities and facilitating choice 30% • Self-referral and clinician/GP-led pathways ensure equitable access across Surrey, helping to reduce health inequalities. • Ongoing demographic reporting supports monitoring and informed decision-making to address disparities. • Providers actively engage with hard-to-reach and underrepresented communities to raise awareness and improve access. • Contractual requirements include provision of translation and interpretation services where needed. • Five talking therapies providers offer a range of service models, enabling individuals to choose care that suits their clinical needs, personal schedules, and work commitments. • A shared online waiting list is available via Healthy Surrey and Connect to Surrey, supporting informed patient choice and transparency. • Diverse service models across the five providers enhance accessibility and patient-centred care. • We Are With You exceeds national access targets, with 96% of patients seen within six weeks (against a 75% target). • These approaches collectively support patient choice, improve visibility of service options and wait times, and empower individuals to select the most appropriate treatment pathway. Value 20% • Provides a safe, supportive space enabling patients to understand emotions, build coping strategies, and improve overall wellbeing. • Supports management of long-term conditions, job retention, mental health improvement, behaviour change, and the development of healthier habits. • Clinical effectiveness is demonstrated through consistent improvements on PHQ and GAD scales, monitored monthly by WAWY. • Reliable recovery of 49.5% (above national target of 48%), • Reliable improvement of 65%, • Target met for 73% of patients aged 26-64, improving accessibility and fostering patient choice. • Tariff rate is lower than other providers in the South East region, offering strong value for money while maintaining national target delivery. • Talking Therapies are a key priority both nationally and locally, reinforcing strategic alignment. • Transparent waitlist visibility and diverse service options enhance patient choice and support informed decision-making. Social value 10% • The service supports individuals to return to or remain in employment, promoting economic participation and personal stability. • Talking Therapies help reduce social isolation and address mental health challenges, including those linked to physical health conditions, anxiety, and depression. • The service promotes meaningful relationships and community engagement, contributing to wider social value. • These outcomes enable individuals to participate more fully in society, both socially and economically. • A wide range of local providers reduces the need for long-distance travel, lowering patient carbon emissions and supporting environmental sustainability. Governance and Decision-Making Approval: Talking Therapies working Group - 11 June 2025 Commissioning, Contracting and Commercial Committee - 15 July 2025 Conflicts of Interest: No conflicts of interest identified. Standstill Period and Regulatory Context: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act Regulations 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 26 September 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. Written representations should be sent to [email protected]

• We Are With YouAwarded supplierGB-COH: 02580377 5th Floor, 79 Clerkenwell Road, London, South East, EC1R 5AR

No document links were published on the notice.