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Published 23 May 2025, 11:37 BST

Official UK procurement notice

Supporting People at Home: Ongoing Care and Reablement

Official notice

Authority: London Borough of Camden (Local council)

8 lotsServicesCompetitive flexible procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Published estimate£225,502,630total for 8 lots · £225,502,630 inc. VAT · 1 value update
Submissions closed 5 May 2026
Lots 8see the lot list below
Contract term Varies by lotfirst lot 7 yrs from 1 Oct 2026 · see each lot

What is being bought8 lots · detail below

Published requirement description

The London Borough of Camden is seeking to award contracts for care and support at home services across two connected areas: Ongoing Care and Reablement. For the purposes of this procurement exercise, the Services have been divided into two Lots. Lot 1 (Ongoing Care) is further divided into five (5) sub-lots, and Lot 2 (Reablement) is further divided into three (3) sub-lots, as outlined below.

Ongoing Care sub-lots:

Lot 1a West

Lot 1b North

Lot 1c East

Lot 1d Central

Lot 1e South

Reablement sub-lots:

Lot 2a North West locality

Lot 2b North East locality

Lot 2c South locality

The Services for this integrated model will provide:

  • Support to maintain or prevent deterioration in health and wellbeing which reduces the need for unnecessary hospital or residential care admission;
  • Ongoing Care with personal care, physical health care and support with daily living which the person cannot complete without assistance; or
  • Intensive support following a period of hospitalisation or treatment, which enables the person to regain confidence and improve self-care in their own home and engage with their local community.
  • How the procedure runs: This procurement is being undertaken using a "competitive flexible procedure" as set out in Section 20 of the Procurement Act 2023. The Competitive flexible procedure will comprise of 2 stages; Selection Stage and Tender Stage. Stage 1 - Selection (Request to Participate) Suppliers must complete the Pre‑Selection Questionnaire (PSQ), which consists of: • Part 1 - Core supplier information Confirmation that the Supplier has registered on, submitted, and shared core supplier information via Find a Tender/the Central Digital Platform (CDP). • Part 2 - Exclusions and declarations • Part 3 - Conditions of Participation Suppliers will be required to answer questions that asses their legal, financial, and technical capability to deliver the required services. Suppliers meeting these requirements will be invited to tender. Stage 2 - Tender Tenders will be evaluated using a Quality/Price ratio: Quality: 60% Price: 40% Suppliers who meet the minimum requirements of the Award Criteria will be invited to present to residents and officers.
  • No preliminary market engagement: N/A

CPV: Health and social work services

Lots and requirements (8)Procurement structure

8 lots · all with a published value (£225,502,630 together) · same evaluation weights on every lot
Lot #1Ongoing Care West neighbourhoodRenewal 7 yrsSMEVCSEPublished value£48,202,273

The delivery of approximately 248,000 hours of ongoing care in the West of Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs) · up to 30 Sept 2033 with extensionsValue: £48,202,273 exc. VAT · £48,202,273 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: Extension options publishedAuthority reference: 1a
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #2Ongoing Care North neighbourhood 7 yrsSMEVCSEPublished value£25,756,847

The delivery of approximately 131,200 hours of ongoing care in the West of Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £25,756,847 exc. VAT · £25,756,847 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Tenderers must have been registered with CQC and provide evidence of registration.

  • Technical & professional ability
    • Minimum two year contract delivery
    • Delivers to minimum of 100 people at any one point
    • Delivers a minimum of 1500 hours per week
    • Evidence of working in an urban area
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #3Ongoing Care East Neighbourhood 7 yrsSMEVCSEPublished value£59,400,471

The delivery of approximately 306,900 hours of ongoing care in the East of Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £59,400,471 exc. VAT · £59,400,471 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #4Ongoing Care Central Neighbourhood 7 yrsSMEVCSEPublished value£42,882,851

The delivery of approximately 220,600 hours of ongoing care in the Central of Camden annually

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £42,882,851 exc. VAT · £42,882,851 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #5Ongoing Care South Neighbourhood 7 yrsSMEVCSEPublished value£32,642,569

The delivery of approximately 166,300 hours of ongoing care in the South of Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £32,642,569 exc. VAT · £32,642,569 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #6Reablement North West locality 7 yrsSMEVCSEPublished value£5,649,471

The delivery of approximately 27,800 hours of reablement in North West Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £5,649,471 exc. VAT · £5,649,471 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #7Reablement North East locality 7 yrsSMEVCSEPublished value£5,570,498

The delivery of approximately 27,400 hours of reablement in North East Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £5,570,498 exc. VAT · £5,570,498 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting
Lot #8Reablement South locality 7 yrsSMEVCSEPublished value£5,397,650

The delivery of approximately 26,500 hours of reablement in the South of Camden annually.

Contract period: 1 Oct 2026 – 30 Sept 2033 (7 yrs)Value: £5,397,650 exc. VAT · £5,397,650 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    The criteria used to select suppliers to tender for this lot is set out in section 11 of the Invitation to Participate Questionnaire.

    shortlisting

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 8 lots
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality
  • Price
Lot distribution rule: Information on how lots will be awarded is set out in the Invitation to Tender.
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
23 May 2025, 11:37 BST
Last source update
1 Apr 2026, 12:29 BST
Award evaluation window
Submission end – 1 Sept 2026
FTS notice number
2026/S 000-030320
Latest notice
Tender notice (UK4)
Classification (CPV)
Health and social work services
Delivery area
London (UKI31)
Official registry OCID
ocds-h6vhtk-052199 Find a Tender
How it runs

This procurement is being undertaken using a "competitive flexible procedure" as set out in Section 20 of the Procurement Act 2023.

The Competitive flexible procedure will comprise of 2 stages; Selection Stage and Tender Stage.

Stage 1 - Selection (Request to Participate)

Suppliers must complete the Pre‑Selection Questionnaire (PSQ), which consists of:

  • Part 1 - Core supplier information

Confirmation that the Supplier has registered on, submitted, and shared core supplier information via Find a Tender/the Central Digital Platform (CDP).

  • Part 2 - Exclusions and declarations
  • Part 3 - Conditions of Participation

Suppliers will be required to answer questions that asses their legal, financial, and technical capability to deliver the required services. Suppliers meeting these requirements will be invited to tender.

Stage 2 - Tender

Tenders will be evaluated using a Quality/Price ratio:

Quality: 60%

Price: 40%

Suppliers who meet the minimum requirements of the Award Criteria will be invited to present to residents and officers.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Requests to participate (first stage)
5 May 2026, 23:59 BST
Submission deadline
5 May 2026, 23:59 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Suppliers should note that the deadline of 5th May 2026 stated above is the deadline for requests for participation for Reablement. The deadline for Ongoing Care is on 29th April 2026. Suppliers are reminded to read the guidance in the Invitation to Participate Questionnaire for further information.

These are the links to access the Selection and Tender documentation:

For Reablement: procontract.due-north.com/Advert ↗

For Ongoing Care: procontract.due-north.com/Advert ↗

Timeline

23 May 2025 → 1 Oct 2026 · 6 dates
  1. Planning notice published
    23 May 2025, 11:37 BST
  2. Next notice expected330 days ago
    1 Dec 2025, 23:59 GMT
  3. Tender notice published210 days ago
    1 Apr 2026, 12:29 BST
  4. Submission deadline175 days ago
    5 May 2026, 23:59 BST
  5. Award decision expected by56 days ago
    1 Sept 2026, 23:59 BST
  6. Contract starts27 days ago
    1 Oct 2026, 00:00 BST

Notice history

5 events · 2 releases on Find a Tender · since 23 May 2025
  1. Pipeline notice published
    23 May 2025, 11:37 BST
    UK1
  2. Tender notice published
    1 Apr 2026, 12:29 BST
    UK4
  3. Published value published: £225,502,630
    1 Apr 2026, 12:29 BST
  4. Status changed to active
    1 Apr 2026, 12:29 BST
  5. Procurement method changed
    1 Apr 2026, 12:29 BST

Contracting authority & participating public bodies

London Borough of Camden

Contracting authorityPublic authority - sub-central government GB-PPON: PZXL-5842-VBBG Town Hall, Judd Street, London, London, WC1H 9JEContact name, email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender