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complete
Official procurement procedure
Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations
Communication and multimedia software package
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: WEST MIDLANDS TRAINS LIMITED: "Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | WEST MIDLANDS TRAINS LIMITED | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: WEST MIDLANDS TRAINS LIMITED
Market Analytics
Derived from OCDS awards & bid statistics
Published history for WEST MIDLANDS TRAINS LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityWEST MIDLANDS TRAINS LIMITED | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published7 Oct 2025, 15:26 BST | Last source update7 Oct 2025, 15:26 BST | Recurring procurementNot published |
ClassificationCommunication and multimedia software package | ||
Delivery area | ||
OCIDocds-h6vhtk-05a9bc | ||
What is being bought
WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations. A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,
What changed
From the official release history
- Status changed to complete
7 Oct 2025, 15:26 BST - Official notice release published
7 Oct 2025, 15:26 BST - Buyer information updated
7 Oct 2025, 15:26 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedStatus not publishedPublished valueNot publishedExtension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
7 Oct 2025, 15:26 BST - Award active
Not published · Not published - Contract active
Signed 12 Feb 2024, 00:00 GMT · Not published
Commercial outcome and competition
Awards Blackbox Company (UK) Ltd Not published · Not published · active |
Contracts Extension of contract for continued access to the CIS software Not published · signed 12 Feb 2024, 00:00 GMT · active |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
WEST MIDLANDS TRAINS LIMITED
Contracting authority GB-COH-2024/S 000-005841Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleWMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months.
The decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons.
WMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software.
The Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network. |