Official UK procurement notice
Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
Authority: LONDON NORTH EASTERN RAILWAY LIMITED (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThis tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.
CPV: Maintenance and repair of ticket-issuing machinery · Ticket-issuing machines · Vending machines
The lotProcurement structure
single lot · value publishedLot #1Supply, installation, maintenance and support of smart ticket machines in LNER stationsAwardedPublished value£7,000,000
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Aug 2022, 10:52 BST
- Last source update
- 9 Dec 2025, 16:47 GMT
- Authority reference
REQ1000278- FTS notice number
2025/S 000-081209- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03593bFind a Tender
How it was run
Official notice- Submission deadline
- 25 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
2 Dec 2022 → 9 Dec 2025 · 3 dates- Next notice expected2 Dec 2022
- Submission deadline25 Nov 2024, 12:00 GMT
- Notice published320 days ago9 Dec 2025, 16:47 GMT
Notice history
7 events · 4 releases on Find a Tender · since 22 May 2024- Status changed to active22 May 2024, 09:00 BST
- Procurement method changed22 May 2024, 09:00 BST
- Deadline published: 9 Jul 2024, 12:00 BST22 May 2024, 09:00 BST
- Published value published: £7,000,00014 Oct 2024, 17:05 BST
- Deadline moved to 25 Nov 2024, 12:00 GMT14 Oct 2024, 17:05 BST+139 days · was 9 Jul 2024, 12:00 BST
- Status changed to complete9 Dec 2025, 16:47 GMT
- Buyer details updated9 Dec 2025, 16:47 GMT
Routine re-releases (4)
- 2022-08: 1 release · 5 Aug 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracts
Contract 081209-2025-1 · supplier not published
- Signed
- 1 Dec 2025
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- London North Eastern Railway Ltd.Contracting authorityRailway services
Dispute resolution & review bodies
- LNERReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.