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Find a TenderAwarded without competitionContract details notice
Published 22 Dec 2025, 15:43 GMT

Official UK procurement notice

Student Counselling Services · UK public procurement notice

Official notice

Authority: THE UNIVERSITY OF ULSTER (Education)

Direct award
Sectors: Community & Cultural Services (98) Delivery: Northern Ireland (UKN)
Awarded value£248,000published award · inc. VAT
Awarded 6 Jan 2026no call for competition
Awarded to CARECALL (NI) LIMITED, Lena By Inspire

Re-procurement openStudent Counselling Services · bids close

What is being bought

Published requirement description
  1. A 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff.
  2. Face-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus.
  3. Text system for students to cancel or confirm planned attendance at scheduled appointments via text.
  4. Post crisis intervention/Group counselling for students.
  5. Service marketing materials.
  6. Data and outcome/clinical outcomes reporting.
  7. Risk management and relevant interventions to increase safety (as required)
  8. Experience, governance, GDPR and data retention.
  9. Contract management and review.
  10. Sustainability.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: Northern Ireland
98000000 Other community, social and personal services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
22 Dec 2025, 15:43 GMT
Last source update
3 Mar 2026, 15:08 GMT
Authority reference
DACPP 01835 EXP2478
FTS notice number
2026/S 000-019062
Latest notice
Contract details notice (UK7)
Delivery area
Northern Ireland (UKN)
Official registry OCID
ocds-h6vhtk-05fbd6 Find a Tender
Why no open competition
Urgency
Published justification

This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University.

How it was run

Official notice
Submission deadline
—

Timeline

16 Jan 2026 → 3 Mar 2026 · 2 dates
  1. Standstill ends281 days ago
    16 Jan 2026, 23:59 GMT
  2. Notice published236 days ago
    3 Mar 2026, 15:08 GMT

Notice history

4 events · 3 releases on Find a Tender · since 22 Dec 2025
  1. Transparency notice published
    22 Dec 2025, 15:43 GMT
    UK5
  2. Contract award notice published
    6 Jan 2026, 11:08 GMT
    UK6
  3. Contract signature expected
    19 Jan 2026, 23:59 GMT
    scheduled
  4. Contract details notice published
    3 Mar 2026, 15:08 GMT
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £248,0001 award inc. VAT; no net value published
Contracts signed 1latest 4 Jan 2026
Awarded toValueDateStatus
CARECALL (NI) LIMITED, Lena By Inspirejoint award19 Jan 2026 – 31 Dec 2026£248,000 inc. VAT6 Jan 2026Awarded

Contracts

  • Contract 1 · CARECALL (NI) LIMITED, Lena By Inspire

    Signed
    4 Jan 2026
    Value
    £241,770 inc. VAT
    Period
    19 Jan 2026 – 31 Dec 2026
    Status
    active

    No agreed KPIs: The Contract Value is below the relevant threshold of £5 million including VAT.

Contracting authority & participating public bodies

THE UNIVERSITY OF ULSTER

Contracting authorityPublic authority - sub-central governmentNorthern Irish devolved regulations apply GB-COH: RC000726 · GB-PPON: PDLT-6268-MWZV Finance Office, Coleraine, Northern Ireland, BT52 1SAContact email

Bidders & participating suppliers

2 commercial parties on the notice
  • CARECALL (NI) LIMITEDAwarded supplierGB-COH: NI038960GB-PPON: PRQB-4428-VNHT Lombard House Lombard Street, Belfast, Northern Ireland, BT1 1RDContact email
  • Lena by InspireAwarded supplierGB-COH: NI038960GB-PPON: PRQB-4428-VNHT Lombard House, 10-20 Lombard Street, Northern Ireland, BT1 1RDContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender