Strathclyde Pharma Solutions Equipment Service & Maintenance

The Contracting Authority requires a supplier that can fulfil the below non-exhaustive list of requirements:

-The Supplier shall deploy suitably qualified engineers on a periodic basis to carry out equipment adjustment and planned preventative maintenance activities.

-Planned servicing and maintenance visits shall be agreed in advance between the Supplier and the Contracting Authority.

• Where the Supplier is unable to attend a scheduled visit, they shall notify the Contracting Authority at the earliest opportunity, and such notification must be acknowledged.
• During scheduled visits, the Supplier shall undertake routine repairs, adjustments, and replacement of consumable parts arising from normal use.
• All works shall be undertaken during standard operating hours: Monday to Friday, 08:00 – 17:00 (SIPBS operating hours).
• The Supplier shall provide telephone support with a targeted response time of four (4) hours to address equipment issues and maintain operational continuity.
• Where issues cannot be resolved remotely, the Supplier shall provide on-site support within a targeted forty-eight (48) hours to minimise downtime.
• Where issues persist beyond these response targets, the Supplier shall provide additional labour resources as required to restore equipment functionality.
• The Contracting Authority is considering a fully inclusive contract model in which all associated costs, including labour, travel, expenses, spare parts, replacement engineer time, and software updates, are included within the Contract.
• The Contract shall include coverage of non-consumable parts at no additional cost.
• The Contract is expected to cover all listed equipment, associated components, and spare parts for a proposed duration of twenty-four (24) months.
• The Supplier shall provide calibration services where applicable and issue calibration certificates upon completion.
• The Supplier shall provide a written service report following each visit within an agreed timeframe.
• The Supplier may be required to work alongside the University’s Insurance Inspector where applicable.
• The Supplier shall be able to provide evidence of training for all staff performing activities upon request.
• The Supplier shall generate a pre-approved protocol for the work prior to commencement of calibration/maintenance activities.
• The Supplier shall hold ISO14001 Environmental standard
• The Supplier must hold ISO45001 for Health & Safety or OHSAS18001.
• The Supplier will hold ISO9001 for Quality.
• The Supplier must maintain a Health & Safety policy. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.