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BuyerLondon North Eastern Railway Ltd.
StatusClosed
Deadline14 Oct 2024
ValueValue not published
Published12 Sept 2024

What is being bought

LNER (London North Eastern Railway) was first launched in 2018 and is a leading brand within the long-distance rail sector. serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness. LNER prides itself on delivering an exceptional customer experience at every customer touch point, from the moment a customer thinks about travelling by train to their destination and beyond. We believe that our customers, environment and Industry partners matter and make a difference. Our business plan sets out our ambition to transform the future of Rail Travel in the UK, helping create a simpler better railway for everyone. A future vision created for and with our customers delivered by us in collaboration with our industry partners To deliver this ambition, we will be working to create an East Coast Partnership under the LNER brand that brings together all parts of the railway operation to deliver significant benefits for our customers, people, partners and stakeholders. Ultimately this will make full use of the skills, resources and expertise of the private and public sectors and significantly improve the resilience of our service, both in terms of performance and service levels. Our security arrangements currently cover work at Berwick Upon Tweed, Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford and Peterborough. The predominant use of the security teams is to provide an exceptional and robust level of customer focused support to our station teams. This includes at smaller stations the support of lone working staff during evening shifts and as they complete the end of shift close-down procedures. Proactively demonstrate risk awareness, in a confident and professional manner to support station teams and customers travelling through our stations. Actively provide a visual deterrent against anti-social behavior and support station safety policies such as emergency evacuation procedures and crowd control plans. LNER are committed to tackling the effects of crime and general anti-social behaviour effectively across the route over which we operate. Tackling anti-social behaviour is a priority, particularly in terms of increasing customer and employee reassurance and perceptions of their personal safety and security. Any bidder for our security provision contract must be an SIA approved contractor with the ability to provide security operatives and operational support in all eight locations as outlined within Table one above. As an SIA Approved Contractor, you must have adequate premises, procedures, and equipment to sustain your business within the relevant industry sector. As an SIA Approved Contractor you must be able to demonstrate that you develop and implement plans to ensure your people are suitably trained and cared for. Your security operatives will form an integral part of our teams; they will be working in a fast-paced station operational environment and as all LNER Teams working within the operational theatre the highest standards of safety, customer service and personal behavior's are expected. We have strict criteria in relation to time at work in order to improve employee health & wellbeing and reduce fatigue. It is expected that your security operatives follow the rail industry guidelines. To partake in this tender process - please go to Proactis link below and register for a free account, if you are already registered you will be able to source this tender via Proactis, this will be the portal used for this tender https://supplierlive.proactisp2p.com/Account/Login

Delivery location

UK · UK · UK · UK

Categories

Guard services 79713000Security services 79710000

Lot details

Lot 1

To cover the whole route as detailed and will include lots 2&3 (not including Lot 4 (NRSP) details of Lot 4 can be found below

Statusactive

Lot 2

To cover Customer facing duties between Berwick, Newcastle, Durham and Darlington stations

Statusactive

Lot 3

To Cover York, Doncaster, Retford, Wakefield West Gate, Retford and Peterborough Stations (does not cover York NRSP see Lot 4)

Statusactive

Lot 4

To cover York NRSP only

Statusactive

What is included

ItemCategoryQuantity
1Guard servicesNot published
2Guard servicesNot published
3Guard servicesNot published
4Guard servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Guard services (79713000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7414 median · 30.9 average (5,804 of 13,741 with a bid count)3.2 average (6,509 of 13,741 with named award suppliers)1 comparable price pairs
Same buyer0Not publishedNot publishedNot published
Delivery region: UK3,8144 median · 60.1 average (1,524 of 3,814 with a bid count)5.1 average (1,811 of 3,814 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0485dd
Latest release ID029280-2024
Latest release timestampThu Sep 12 2024 15:15:51 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: end2024-10-14T13:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailshttp://www.proactis.com
Submission languagesen
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source4
Tender items in source4
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
12 Sept 2024tender029280-2024
30 Jul 2024planning, tender023738-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "id": "029280-2024",
  "tag": [
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  "date": "2024-09-12T16:15:51+01:00",
  "ocid": "ocds-h6vhtk-0485dd",
  "buyer": {
    "id": "GB-FTS-107306",
    "name": "London North Eastern Railway Ltd."
  },
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        "contractPeriod": {
          "durationInDays": 1080
        },
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      },
      {
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        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "To Cover York, Doncaster, Retford, Wakefield West Gate, Retford and Peterborough Stations (does not cover York NRSP see Lot 4)",
        "contractPeriod": {
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        "submissionTerms": {
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      },
      {
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    "description": "LNER (London North Eastern Railway) was first launched in 2018 and is a leading brand within the long-distance rail sector. serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness.\nLNER prides itself on delivering an exceptional customer experience at every customer touch point, from the moment a customer thinks about travelling by train to their destination and beyond. We believe that our customers, environment and Industry partners matter and make a difference.\nOur business plan sets out our ambition to transform the future of Rail Travel in the UK, helping create a simpler better railway for everyone. A future vision created for and with our customers delivered by us in collaboration with our industry partners\nTo deliver this ambition, we will be working to create an East Coast Partnership under the LNER brand that brings together all parts of the railway operation to deliver significant benefits for our customers, people, partners and stakeholders. Ultimately this will make full use of the skills, resources and expertise of the private and public sectors and significantly improve the resilience of our service, both in terms of performance and service levels.\nOur security arrangements currently cover work at Berwick Upon Tweed, Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford and Peterborough.\nThe predominant use of the security teams is to provide an exceptional and robust level of customer focused support to our station teams.  This includes at smaller stations the support of lone working staff during evening shifts and as they complete the end of shift close-down procedures.\nProactively demonstrate risk awareness, in a confident and professional manner to support station teams and customers travelling through our stations. Actively provide a visual deterrent against anti-social behavior and support station safety policies such as emergency evacuation procedures and crowd control plans.\nLNER are committed to tackling the effects of crime and general anti-social behaviour effectively across the route over which we operate. Tackling anti-social behaviour is a priority, particularly in terms of increasing customer and employee reassurance and perceptions of their personal safety and security.\nAny bidder for our security provision contract must be an SIA approved contractor with the ability to provide security operatives and operational support in all eight locations as outlined within Table one above. As an SIA Approved Contractor, you must have adequate premises, procedures, and equipment to sustain your business within the relevant industry sector. As an SIA Approved Contractor you must be able to demonstrate that you develop and implement plans to ensure your people are suitably trained and cared for.\nYour security operatives will form an integral part of our teams; they will be working in a fast-paced station operational environment and as all LNER Teams working within the operational theatre the highest standards of safety, customer service and personal behavior's are expected. We have strict criteria in relation to time at work in order to improve employee health & wellbeing and reduce fatigue. It is expected that your security operatives follow the rail industry guidelines.\nTo partake in this tender process - please go to Proactis link below and register for a free account, if you are already registered you will be able to source this tender via Proactis, this will be the portal used for this tender\nhttps://supplierlive.proactisp2p.com/Account/Login",
    "tenderPeriod": {
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        "locality": "York",
        "postalCode": "YO1 6GA",
        "countryName": "United Kingdom",
        "streetAddress": "West Offices, Station Rise"
      },
      "details": {
        "url": "http://www.lner.co.uk",
        "classifications": [
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      "identifier": {
        "legalName": "London North Eastern Railway Ltd."
      },
      "contactPoint": {
        "url": "http://www.proactis.com",
        "name": "Annie Bradbury",
        "email": "annie.bradbury@lner.co.uk"
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    {
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      "address": {
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      },
      "identifier": {
        "legalName": "London North Eastern Railway Limited"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
12 Sept 2024 · 029280-2024 · tender
{
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  "date": "2024-09-12T16:15:51+01:00",
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          "durationInDays": 1080
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    "description": "LNER (London North Eastern Railway) was first launched in 2018 and is a leading brand within the long-distance rail sector. serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness.\nLNER prides itself on delivering an exceptional customer experience at every customer touch point, from the moment a customer thinks about travelling by train to their destination and beyond. We believe that our customers, environment and Industry partners matter and make a difference.\nOur business plan sets out our ambition to transform the future of Rail Travel in the UK, helping create a simpler better railway for everyone. A future vision created for and with our customers delivered by us in collaboration with our industry partners\nTo deliver this ambition, we will be working to create an East Coast Partnership under the LNER brand that brings together all parts of the railway operation to deliver significant benefits for our customers, people, partners and stakeholders. Ultimately this will make full use of the skills, resources and expertise of the private and public sectors and significantly improve the resilience of our service, both in terms of performance and service levels.\nOur security arrangements currently cover work at Berwick Upon Tweed, Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford and Peterborough.\nThe predominant use of the security teams is to provide an exceptional and robust level of customer focused support to our station teams.  This includes at smaller stations the support of lone working staff during evening shifts and as they complete the end of shift close-down procedures.\nProactively demonstrate risk awareness, in a confident and professional manner to support station teams and customers travelling through our stations. Actively provide a visual deterrent against anti-social behavior and support station safety policies such as emergency evacuation procedures and crowd control plans.\nLNER are committed to tackling the effects of crime and general anti-social behaviour effectively across the route over which we operate. Tackling anti-social behaviour is a priority, particularly in terms of increasing customer and employee reassurance and perceptions of their personal safety and security.\nAny bidder for our security provision contract must be an SIA approved contractor with the ability to provide security operatives and operational support in all eight locations as outlined within Table one above. As an SIA Approved Contractor, you must have adequate premises, procedures, and equipment to sustain your business within the relevant industry sector. As an SIA Approved Contractor you must be able to demonstrate that you develop and implement plans to ensure your people are suitably trained and cared for.\nYour security operatives will form an integral part of our teams; they will be working in a fast-paced station operational environment and as all LNER Teams working within the operational theatre the highest standards of safety, customer service and personal behavior's are expected. We have strict criteria in relation to time at work in order to improve employee health & wellbeing and reduce fatigue. It is expected that your security operatives follow the rail industry guidelines.\nTo partake in this tender process - please go to Proactis link below and register for a free account, if you are already registered you will be able to source this tender via Proactis, this will be the portal used for this tender\nhttps://supplierlive.proactisp2p.com/Account/Login",
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30 Jul 2024 · 023738-2024 · planning, tender
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      },
      {
        "id": "3",
        "status": "active",
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          "description": "This will be a three year contract with the option to extend for a further two periods of 12 months"
        },
        "hasRenewal": true,
        "description": "To Cover the South of the LNER route which includes, York, Wakefield, Doncaster, Retford and Peterborough"
      }
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    "items": [
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    ],
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      "maximumLotsAwardedPerSupplier": 2
    },
    "description": "Our security arrangements currently cover work at Berwick Upon Tweed, Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford and Peterborough.\nThe predominant use of the security teams is to provide an exceptional and robust level of customer focused support to our station teams.  This includes at smaller stations the support of lone working staff during evening shifts and as they complete the end of shift close-down procedures.\nProactively demonstrate risk awareness, in a confident and professional manner to support station teams and customers travelling through our stations. Actively provide a visual deterrent against anti-social behavior and support station safety policies such as emergency evacuation procedures and crowd control plans.\nLNER are committed to tackling the effects of crime and general anti-social behaviour effectively across the route over which we operate. Tackling anti-social behaviour is a priority, particularly in terms of increasing customer and employee reassurance and perceptions of their personal safety and security.\nAny bidder for our security provision contract must be an SIA approved contractor with the ability to provide security operatives and operational support in all eight locations as outlined within Table one above. As an SIA Approved Contractor, you must have adequate premises, procedures, and equipment to sustain your business within the relevant industry sector. As an SIA Approved Contractor you must be able to demonstrate that you develop and implement plans to ensure your people are suitably trained and cared for.\nYour security operatives will form an integral part of our teams; they will be working in a fast-paced station operational environment and as all LNER Teams working within the operational theatre the highest standards of safety, customer service and personal behaviors are expected. We have strict criteria in relation to time at work in order to improve employee health & wellbeing and reduce fatigue. It is expected that your security operatives follow the rail industry guidelines.\nWe will be holding a pre market engagement day on 4th September 2024 in York\nTo register an interest please go to our e procurement portal https://supplierlive.proactisp2p.com/Account/Login  and register for a free account",
    "tenderPeriod": {
      "endDate": "2024-09-02T15:00:00+01:00"
    },
    "classification": {
      "id": "79710000",
      "scheme": "CPV",
      "description": "Security services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.proactis.com",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-119956",
      "name": "London North Eastern Railway Ltd.",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "York",
        "postalCode": "YO1 6GA",
        "countryName": "United Kingdom",
        "streetAddress": "West Offices Station Rise"
      },
      "details": {
        "url": "http://www.lner.co.uk",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "legalName": "London North Eastern Railway Ltd."
      },
      "contactPoint": {
        "url": "http://WWW.proactis.com",
        "name": "Annie Bradbury",
        "email": "annie.bradbury@lner.co.uk"
      }
    },
    {
      "id": "GB-FTS-119957",
      "name": "London North Eastern Railway Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "York",
        "postalCode": "YO1 6GA",
        "countryName": "United Kingdom",
        "streetAddress": "West Offices Station Rise"
      },
      "identifier": {
        "legalName": "London North Eastern Railway Limited"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}