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Published 5 Jul 2021, 22:54 BST

Official UK procurement notice

STAR (Survey of Tenants and Residents) Survey Programme

Official notice

Authority: The Swaythling Housing Society Limited (trading as Abri)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£180,000exc. VAT
Submissions closed 5 Aug 2021

What is being bought

Published requirement description

Abri are seeking the provision of the STAR (Survey of Tenants and Residents) Survey programme. Abri has a target of achieving 100% customer satisfaction by putting our customers at the heart of what we do. As part of this we need to understand how satisfied or dissatisfied our customers are with our service. The customer feedback programme will include telephone surveys each year of a random representative sample of our tenants and owners, using the standard STAR survey.

CPV: Market and economic research; polling and statistics · Market research services · Social research services

The lotProcurement structure

single lot · no lot value published
Lot #1See detail atRenewal

See detail at in-tendhost.co.uk/abri/aspx/Tenders/Cu… ↗

Delivery: UK
Extensions: initial 24 month contract with 4x up to 12 month extensionsVariant bids: not allowed
79300000 Market and economic research; polling and statistics79310000 Market research services79315000 Social research services

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
5 Jul 2021, 22:54 BST
Last source update
5 Jul 2021, 22:54 BST
Award evaluation window
5 Aug 2021 – …
Authority reference
P/RAD 0817/2021
FTS notice number
2021/S 000-015470
Classification (CPV)
Market and economic research; polling and statisticsMarket research servicesSocial research services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02c3e0 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic payment

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
5 Aug 2021, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
5 Aug 2021, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/abri/aspx/Home ↗

Timeline

5 Jul 2021 → 5 Aug 2021 · 3 dates
  1. Notice published
    5 Jul 2021, 22:54 BST
  2. Submission deadline
    5 Aug 2021, 12:00 BST
  3. Bids opened
    5 Aug 2021, 12:00 BST

Contracting authority & participating public bodies

The Swaythling Housing Society Limited trading as Abri

Contracting authorityBody governed by public lawHousing and community amenities Collins House, Bishopstoke Road, Eastleigh, UK, SO50 6ADContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • AbriReview body Eastleigh

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria