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active
Official procurement procedure

SSE Airtricity - Contact Centre as a Service (CCaaS)

Call centre
Computer audit and testing services
Computer back-up and catalogue conversion services
+7 more
Northern Ireland (UKN)
Published value
Not published
Submission deadline 8 Oct 2021, 15:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: SSE SERVICES PLC: "SSE Airtricity - Contact Centre as a Service (CCaaS)". Published status: active. Published value: Value not published. 1 published lot. Recorded submission deadline: 8 Oct 2021, 15:00 BST. See the official notice for participation instructions.
Contracting AuthoritySSE SERVICES PLCScope & CategoriesNot publishedSubmission Window
Closed
8 Oct 2021, 15:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: SSE SERVICES PLC
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for SSE SERVICES PLC. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySSE SERVICES PLC
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Sept 2021, 12:52 BST
Last source update6 Sept 2021, 12:52 BST
Recurring procurementNo
ClassificationCall centre, Computer audit and testing services, Computer back-up and catalogue conversion services, Computer network services, Computer support and consultancy services, Computer-related services, Data services, Internet services, Research and development services and related consultancy services, Software-related services
Delivery area
Northern Ireland (UKN)
OCIDocds-h6vhtk-02dd83
What is being bought
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.
What changed
From the official release history
  1. Status changed to active
    6 Sept 2021, 12:52 BST
  2. Official notice release published
    6 Sept 2021, 12:52 BST
  3. Submission deadline changed to 8 Oct 2021, 15:00 BST
    6 Sept 2021, 12:52 BST
  4. Buyer information updated
    6 Sept 2021, 12:52 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Sept 2021, 12:52 BST
  2. Submission deadline
    8 Oct 2021, 15:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

SSE SERVICES PLC

Contracting authority GB-FTS-9301
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published