SSE Airtricity - Contact Centre as a Service (CCaaS)

ServicesNegotiated procedure with prior call for competition

Sectors: IT Services & Software (72)Research & Development (R&D) (73)Business Services & Consultancy (79) Delivery: Northern Ireland (UKN)

Budget not disclosedValue not published

Submissions closed 8 Oct 2021

What is being bought

Published requirement description

Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.

CPV: Call centre · Computer audit and testing services · Computer back-up and catalogue conversion services · Computer network services · Computer support and consultancy services · Computer-related services · Data services · Internet services · Research and development services and related consultancy services · Software-related services

The lotProcurement structure

single lot · no lot value published

Lot #1Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s)Renewal

Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page sse.app.jaggaer.com ↗

Responses to the opportunity should be submitted to [email protected]

Delivery: Northern Ireland

Extensions: 2 x 1 Year Optional Extension Years · 2 x 1 Additional Optional YearsVariant bids: not allowed

72260000 Software-related services 72300000 Data services 72400000 Internet services 72500000 Computer-related services 72600000 Computer support and consultancy services 72700000 Computer network services

Procedure terms & legal framework

From the official record

Procedure method: Negotiated procedure with prior call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 6 Sept 2021, 12:52 BST
Last source update: 6 Sept 2021, 12:52 BST
FTS notice number: 2021/S 000-022036
Classification (CPV): Call centreComputer audit and testing servicesComputer back-up and catalogue conversion servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesData servicesInternet servicesResearch and development services and related consultancy servicesSoftware-related services
Delivery area: Northern Ireland (UKN)
Official registry OCID: ocds-h6vhtk-02dd83 Find a Tender

How it was run

Official notice

Submission deadline: 8 Oct 2021, 15:00 BST
Submission channel: {"written"}
Accepted languages: en

Timeline

6 Sept 2021 → 8 Oct 2021 · 2 dates

Notice published
6 Sept 2021, 12:52 BST
Submission deadline
8 Oct 2021, 15:00 BST

Contracting authority & participating public bodies

SSE SERVICES PLC

Contracting authorityIT Services 43 Forbury Road, READING, Northern Ireland, RG13JHContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

SSEReview body Perth

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.