Official UK procurement notice
SPS-02244 Microsoft Service Support
Authority: Scottish Prison Service
What is being bought
Published requirement descriptionThe SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:
-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents.
-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.
-Escalation Management – Named resource assigned for critical issues.
-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)
-Account Management – Designated Customer Success Account Manager
-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1SPS procured and awarded this project via the Scottish Government DPS for Digital…Awarded
SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services).
An Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 4 Nov 2025, 11:38 GMT
- Last source update
- 4 Nov 2025, 11:38 GMT
- Authority reference
SPS-02244- FTS notice number
2025/S 000-070769- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d9b7Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services– Lot 1 (Digital Projects and Services).
Publisher note: (SC Ref:807440)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BridgeallSME | £282,900 † | — | Awarded |
Contracts
Contract 070769-2025-SPS-02244-1 · BridgeallSME
- Signed
- 15 Aug 2025
- Value
- £282,900
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic · 5 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- BridgeallAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.