SPS-02244 Microsoft Service Support

{
  "id": "070769-2025",
  "tag": [
    "award",
    "contract"
  ],
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      {
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        "value": 5,
        "measure": "bids",
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        "measure": "smeBids",
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      {
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        "value": 0,
        "measure": "foreignBidsFromEU",
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        "measure": "electronicBids",
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    ]
  },
  "date": "2025-11-04T11:38:14Z",
  "ocid": "ocds-h6vhtk-05d9b7",
  "buyer": {
    "id": "GB-FTS-68977",
    "name": "Scottish Prison Service"
  },
  "links": [
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      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000807440"
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  ],
  "awards": [
    {
      "id": "070769-2025-SPS-02244-1",
      "status": "active",
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          "name": "Bridgeall"
        }
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  "tender": {
    "id": "SPS-02244",
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        "status": "cancelled",
        "hasOptions": false,
        "description": "SPS procured and awarded this project via the Scottish Government DPS for Digital Technology and Cyber Services- Lot 1 (Digital Technology Projects and Services).\nAn Invitation to Quote (ITQ) was published by SPS via the Public Contracts Scotland - Tender (PCS-T) portal and was made available to all suppliers on the DPS. Quote responses were then evaluated by the SPS in accordance with the ITQ Guide to Scoring.",
        "awardCriteria": {
          "criteria": [
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              "type": "quality",
              "description": "60"
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              "description": "40"
            }
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            "region": "UKM"
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      }
    ],
    "title": "SPS-02244 Microsoft Service Support",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:\n-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents.\n-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.\n-Escalation Management – Named resource assigned for critical issues.\n-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)\n-Account Management – Designated Customer Success Account Manager\n-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "SPS utilised the Mini-Competition route via the Scottish Government DPS for Digital Technology and Cyber Services– Lot 1 (Digital Projects and Services).",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-68977",
      "name": "Scottish Prison Service",
      "roles": [
        "buyer"
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      "address": {
        "region": "UKM75",
        "locality": "Edinburgh",
        "postalCode": "EH12 9DJ",
        "countryName": "United Kingdom",
        "streetAddress": "One Lochside, 1 Lochside Avenue"
      },
      "details": {
        "url": "http://www.sps.gov.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384",
        "classifications": [
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            "id": "NATIONAL_AGENCY",
            "scheme": "TED_CA_TYPE",
            "description": "National or federal agency/office"
          },
          {
            "id": "03",
            "scheme": "COFOG",
            "description": "Public order and safety"
          }
        ]
      },
      "identifier": {
        "legalName": "Scottish Prison Service"
      },
      "contactPoint": {
        "name": "SPS Procurement CMT",
        "email": "SPSProcurementcmt@prisons.gov.scot",
        "telephone": "+44 1313303790"
      }
    },
    {
      "id": "GB-FTS-129514",
      "name": "Bridgeall",
      "roles": [
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      "address": {
        "region": "UK",
        "locality": "GLASGOW",
        "postalCode": "G2 5QY",
        "countryName": "United Kingdom",
        "streetAddress": "The Courtyard, 255 St. Vincent Street"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Bridgeall"
      },
      "contactPoint": {
        "telephone": "+44 1412126400"
      }
    },
    {
      "id": "GB-FTS-404",
      "name": "Edinburgh Sheriff Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "countryName": "United Kingdom",
        "streetAddress": "27 Chambers Street"
      },
      "identifier": {
        "legalName": "Edinburgh Sheriff Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "070769-2025-SPS-02244-1",
      "value": {
        "amount": 282900,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "070769-2025-SPS-02244-1",
      "dateSigned": "2025-08-15T00:00:00+01:00"
    }
  ],
  "description": "(SC Ref:807440)",
  "initiationType": "tender"
}