Official UK procurement notice
SOL Community Information and Advice Services 2026
Authority: Solihull Metropolitan Borough Council (Local council)
What is being bought
Published requirement descriptionThe Council is intending to commission information and advice services for people in Solihull to meet the needs of Adult Social Care, offering a general advice service which is accessible to residents, alongside targeted, specialist services delivered to communities. The scope of the service is currently under review and may contain:
Improved health and wellbeing – for example, tenancy advice and support, safe housing support, supporting people in food poverty, supporting people in crisis to access further support, support to people with cognitive impairment, mental health guidance, low level information and guidance for those with long term conditions and disability, promoting healthy lifestyles, information and guidance on direct payments.
Increased capacity and ability to cope – connecting people with community groups, support to retain safe housing, self-advocacy, work with other local support offers, identify national support offers, support refugee and migrant communities with guidance on visas, work rights, immigration status etc., support for carers.
Increased financial stability and resilience – early access to debt support and advice, support with completing forms for financial support, LPA, deputyship and appointeeship applications, budget planning and support, debt and benefits low level and specialist support, distribution of grant funding on behalf of the Council.
- The authority expects to re-tender this requirement around 1 Feb 2032, 23:59 GMT.
- No preliminary market engagement: UK13 published https://www.find-tender.service.gov.uk/Notice/044408-2025
CPV: Health and social work services · Social services · Social work and related services · Social work services without accommodation
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£6,792,268
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 85%
- Contract cost: 10%
- Social Value: 5%
Published award criteria (3)
- Quality
- Social Value
- Contract cost: Pass/Fail criteria Bidders will be required to confirm acceptance of budget
- Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 1 Feb 2032
- First published
- 1 Apr 2026, 09:06 BST
- Last source update
- 29 Jul 2026, 14:01 BST
- Award evaluation window
- Submission end – 15 Jun 2026
- Authority reference
SOL30008- FTS notice number
2026/S 000-030096- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067a30Find a Tender- Contract terms summary
Payment in arrears within 30 days from date of of undisputed invoices
How it was run
Official notice- Submission deadline
- 11 May 2026, 12:00 BST
- Clarification deadline
- 23 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
1 Apr 2026 → 1 Oct 2026 · 8 dates- Tender notice published199 days ago1 Apr 2026, 09:06 BST
- Clarification questions by177 days ago23 Apr 2026, 12:00 BST
- Submission deadline159 days ago11 May 2026, 12:00 BST
- Award decision expected by123 days ago15 Jun 2026, 23:59 BST
- Assessment summaries sent123 days ago16 Jun 2026, 00:00 BST
- Standstill ends112 days ago26 Jun 2026, 23:59 BST
- Latest notice published80 days ago29 Jul 2026, 14:01 BST
- Contract starts16 days ago1 Oct 2026, 00:00 BST
Notice history
6 events · 4 releases on Find a Tender · since 1 Apr 2026- Tender notice published1 Apr 2026, 09:06 BSTUK4
- Tender notice published1 Apr 2026, 12:56 BSTUK4
- Contract award notice published16 Jun 2026, 15:39 BSTUK6
- Status changed to complete16 Jun 2026, 15:39 BST
- Contract signature expected27 Jun 2026, 23:59 BSTscheduled
- Contract details notice published29 Jul 2026, 14:01 BSTUK7
Published amendments (1)
Unlink ME opportunity
Routine re-releases (4)
- 2026-04: 1 release · 1 Apr 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Citizens Advice Solihull BureauVCSESOL30008 Community Information and Advice Support Services1 Oct 2026 – 31 Mar 2029 · up to 30 Sept 2033Extensions: First optional extension of 2.5 years commences 01/04/2029 to 30/09/2031 and second optional extension of 2 years commences 01/10/2031 ending 30/09/2033. · Options: Optional aggregated extension of up to 4.5 years | £6,579,440 | 15 Jun 2026 | Awarded |
Contracts
SOL30008 Community Information and Advice Support Services · Citizens Advice Solihull BureauVCSE
- Signed
- 29 Jul 2026
- Value
- £6,579,440
- Period
- 1 Oct 2026 – 31 Mar 2029 · up to 30 Sept 2033 with extensions
- Status
- active
- Extensions
- First optional extension of 2.5 years commences 01/04/2029 to 30/09/2031 and second optional extension of 2 years commences 01/10/2031 ending 30/09/2033.
- Options
- Optional aggregated extension of up to 4.5 years
6 agreed KPIs: Financial Outcomes and Resilience · Quality and Experience · Independence and Self-Efficacy …
- Financial Outcomes and Resilience, Benefits and Income Maximisation Debt Advice and Outcomes Debt Profile Crisis Prevention Appeals Building independence
- Quality and Experience, Service Satisfaction Quality of Advice Complaints
- Independence and Self-Efficacy, Supported Self-Service Reduced Repeat Demand Confidence and understanding Wellbeing Improvement (casework)
- Access and Reach, Service Reach New vs Repeat Contacts Access Channels Equity of Access
- Partnership and System Contribution, Managed Handovers Onward Referrals System Engagement
- Timeliness and Responsiveness, Response time - general Response time - Crisis Resolution Time First Contact Resolution Follow up completed where required
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 2 at stage one | 0 | 1 | — |
Who bid
- wonCitizens Advice Solihull BureauVCSE · West Midlands
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Citizens Advice Solihull BureauAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender