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AwardedFind a Tender · award

Softcat/Qualtrics - XM For Customer Experience

Buyer: LiveWest Homes Limited →

BuyerLiveWest Homes Limited
StatusAwarded
DeadlineNot published
ValueValue not published
Published17 Mar 2026

What is being bought

XM For Customer Experience

Delivery location

UK

Categories

Industry specific software package 48100000Software package and information systems 48000000

Lot details

Lot 1

XM For Customer Experience

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Industry specific software packageNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Industry specific software package (48100000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 484,0701 median · 6.5 average (1,378 of 4,070 with a bid count)1.6 average (1,590 of 4,070 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UK1,0611 median · 10.2 average (311 of 1,061 with a bid count)2.8 average (371 of 1,061 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThe Software Package is already utilised by the Contracting Authority, and the supplier who is an ICT Reseller who we are in Contract with, has been selected to procure the Software Package, which is being rolled out to the wider Contracting Authority Group Post Merger.
Rationale classificationsAdditional deliveries by the original supplier ordered under the strict conditions stated in the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

023959-2026-1

Statusactive
Value£104,290

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-066c02
Latest release ID023959-2026
Latest release timestampTue Mar 17 2026 11:33:33 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
17 Mar 2026award, contract023959-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "023959-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-17T11:33:33Z",
  "ocid": "ocds-h6vhtk-066c02",
  "buyer": {
    "id": "GB-COH-IP29996R",
    "name": "BROMFORD FLAGSHIP LIVEWEST LIMITED"
  },
  "awards": [
    {
      "id": "023959-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02174990",
          "name": "Softcat Plc"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SPTHEQUABRO020326",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "XM For Customer Experience",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          }
        ]
      }
    ],
    "title": "Softcat/Qualtrics - XM For Customer Experience",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "XM For Customer Experience",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The Software Package is already utilised by the Contracting Authority, and the supplier who is an ICT Reseller who we are in  Contract with, has been selected to procure the Software Package, which is being rolled out to the wider Contracting Authority Group Post Merger.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_ADD_DELIVERIES_ORDERED",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Additional deliveries by the original supplier ordered under the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-IP29996R",
      "name": "BROMFORD FLAGSHIP LIVEWEST LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK13",
        "locality": "Tewkesbury",
        "postalCode": "GL208ND",
        "countryName": "United Kingdom",
        "streetAddress": "Bromford, Shannon Way, Ashchurch"
      },
      "details": {
        "url": "https://www.bfl-places.co.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "IP29996R",
        "scheme": "GB-COH",
        "legalName": "BROMFORD FLAGSHIP LIVEWEST LIMITED"
      },
      "contactPoint": {
        "email": "procurement.team@bromford.co.uk"
      }
    },
    {
      "id": "GB-COH-02174990",
      "name": "Softcat Plc",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Leeds",
        "postalCode": "LS1 2HJ",
        "countryName": "United Kingdom",
        "streetAddress": "1st Floor, Toronto Square, Toronto Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02174990",
        "scheme": "GB-COH",
        "legalName": "Softcat Plc"
      }
    },
    {
      "id": "GB-FTS-569",
      "name": "Cabinet Office",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Cabinet Office"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "023959-2026-1",
      "value": {
        "amount": 104290.4,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "023959-2026-1",
      "dateSigned": "2026-02-04T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
17 Mar 2026 · 023959-2026 · award, contract
{
  "id": "023959-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-17T11:33:33Z",
  "ocid": "ocds-h6vhtk-066c02",
  "buyer": {
    "id": "GB-COH-IP29996R",
    "name": "BROMFORD FLAGSHIP LIVEWEST LIMITED"
  },
  "awards": [
    {
      "id": "023959-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02174990",
          "name": "Softcat Plc"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "SPTHEQUABRO020326",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "XM For Customer Experience",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          }
        ]
      }
    ],
    "title": "Softcat/Qualtrics - XM For Customer Experience",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "XM For Customer Experience",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The Software Package is already utilised by the Contracting Authority, and the supplier who is an ICT Reseller who we are in  Contract with, has been selected to procure the Software Package, which is being rolled out to the wider Contracting Authority Group Post Merger.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_ADD_DELIVERIES_ORDERED",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Additional deliveries by the original supplier ordered under the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-IP29996R",
      "name": "BROMFORD FLAGSHIP LIVEWEST LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK13",
        "locality": "Tewkesbury",
        "postalCode": "GL208ND",
        "countryName": "United Kingdom",
        "streetAddress": "Bromford, Shannon Way, Ashchurch"
      },
      "details": {
        "url": "https://www.bfl-places.co.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "IP29996R",
        "scheme": "GB-COH",
        "legalName": "BROMFORD FLAGSHIP LIVEWEST LIMITED"
      },
      "contactPoint": {
        "email": "procurement.team@bromford.co.uk"
      }
    },
    {
      "id": "GB-COH-02174990",
      "name": "Softcat Plc",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Leeds",
        "postalCode": "LS1 2HJ",
        "countryName": "United Kingdom",
        "streetAddress": "1st Floor, Toronto Square, Toronto Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02174990",
        "scheme": "GB-COH",
        "legalName": "Softcat Plc"
      }
    },
    {
      "id": "GB-FTS-569",
      "name": "Cabinet Office",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Cabinet Office"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "023959-2026-1",
      "value": {
        "amount": 104290.4,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "023959-2026-1",
      "dateSigned": "2026-02-04T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}