Social Work Scheduling Tool

Background: The Home Support Service supports around 3,500 people at any one time and deploys a workforce of over 1,400 Home Support Workers to provide personal and essential care and support to help people live safely in their own home for as long as possible. It is a large and complex service responsible for the safety, health and wellbeing of the most vulnerable in our communities. At peak times we provide over 6000 visits per day and can have up to 750 Home Support Workers on shift. We manage changes on a daily basis as the support we provide to our service users can change due to hospital admission or outpatient appointments, availability of Home Support Workers due to holidays or other absence and also needs to take account of the increasing number of people whose support requires multiple visits in a day, often involving two or more Home Support Workers to safely assist with transfers and personal care.  Continuity of service and matching the right staff with the right skills to people who require support and at the right time are essential to the quality of care and support. We are looking to procure a replacement an existing solution called Advanced Kirona Job Manager which is becoming end of life. Points to conside (system integrations): Case Management System: The current mySWIS system holds all of our Home Support data and also integrates with a range of other lines of business systems to support the council in completing activities such as billing, overtime payments, budget management, reconciliation. We are currently out tender for a replacement case management system and the new scheduling tool must be capable of integrating with our current case management system and future products. Digital Transformation: The council is rolling out a range of other technology products that can be used by Home Support to support their business needs. These products include the following: SharePoint - a corporate EDRMS. Either this or a similar, inbuilt system from a replacement case management system could be used as a means of storing case records and related documents. Digital Platform - a corporate CRM that is used for managing customer contact and offering residents digital self-service. Again, social care and justice requirements for digital self-service could be met through this, or an add-on to a replacement case management system. HR System - iTrent - all absence for annual leave, sick or special leave is managed through this system. PowerBI - a business intelligence tool. Any replacement case management system will be expected to include reporting functionality, but will also be required to allow data to be extracted and imported into PowerBI. Additional information: Deadline to register interest with Heather Mooty is 17:00 24th November 2023.