Single Service Centre - Serco

{
  "id": "003268-2024",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2024-01-31T16:36:04Z",
  "ocid": "ocds-h6vhtk-04361d",
  "buyer": {
    "id": "GB-FTS-91907",
    "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML"
    }
  ],
  "awards": [
    {
      "id": "003268-2024-C71078-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-104016",
          "name": "SERCO LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04361d",
    "lots": [
      {
        "id": "1",
        "description": "Extension of original contract term",
        "contractPeriod": {
          "endDate": "2024-02-16T23:59:59Z",
          "startDate": "2022-02-16T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "Single Service Centre - Serco",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-91907",
      "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI42",
        "locality": "London",
        "postalCode": "E14 4PU",
        "countryName": "United Kingdom",
        "streetAddress": "10 South Colonnade"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/uk-health-security-agency",
        "buyerProfile": "https://www.gov.uk/government/organisations/uk-health-security-agency"
      },
      "identifier": {
        "legalName": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
      },
      "contactPoint": {
        "name": "Procurement Operations",
        "email": "procurement.operations@ukhsa.gov.uk"
      }
    },
    {
      "id": "GB-FTS-104016",
      "name": "SERCO LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Hook",
        "postalCode": "RG27 9UY",
        "countryName": "United Kingdom",
        "streetAddress": "Serco House, 16 Bartley Wood Business Park"
      },
      "details": {
        "url": "http://www.serco.com",
        "scale": "large"
      },
      "identifier": {
        "id": "00242246",
        "legalName": "SERCO LIMITED"
      }
    },
    {
      "id": "GB-FTS-1661",
      "name": "The High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
      },
      "identifier": {
        "legalName": "The High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "003268-2024-C71078-1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "classification": {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          "deliveryLocation": {
            "description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
          },
          "deliveryAddresses": [
            {
              "region": "UK"
            }
          ]
        }
      ],
      "value": {
        "amount": 211876932.5,
        "currency": "GBP"
      },
      "period": {
        "endDate": "2025-02-25T23:59:59Z",
        "startDate": "2024-02-15T00:00:00Z"
      },
      "status": "active",
      "awardID": "003268-2024-C71078-1",
      "amendments": [
        {
          "id": "1",
          "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: To extend the term of the contract for 12 months until 15th February 2025 and vary Service Levels to meet revised requirements.",
          "description": "(1) Call-off Expiry date ’23:59 on 15th February 2024’ shall be DELETED and REPLACED with ’23:59 on 15th February 2025’.<br/>(2) Call Off Schedule 1 (Transparency Reports) Annex A: List of Transparency Reports.<br/>(3) Call Off Schedule 5 – (Call-Off Pricing) - Add new Definitions and factor in Real Living Wage.<br/>(4) Annex 5 – Invoicing Process updated<br/>(5) Call Off Schedule 14 – (Service Levels) Add new Definitions<br/>(5b) Part A: Service Levels, Service Credits and Key Performance Indicators amended.<br/>(5c) Part B: Performance Monitoring amended"
        }
      ],
      "dateSigned": "2022-02-16T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}