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Published 31 Jan 2024, 16:35 GMT

Official UK procurement notice

Single Service Centre - HGS

Official notice

Authority: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency (Central government)

Services
Sectors: Business Services & Consultancy (79) Delivery: UK
Awarded value£211,876,933published contract · exc. VAT
Awarded 18 Jan 2022
Awarded to HINDUJA GLOBAL SOLUTIONS UK LIMITED
Contract term 2 yrsends 18 Jan 2024 · starts 18 Jan 2022

What is being bought

Published requirement description

No description was published on the notice. See the official documents.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published
Lot #1Extension of original contract term 2 yrs
Contract period: 18 Jan 2022 – 18 Jan 2024 (2 yrs)
Delivery: UK
79512000 Call centre

Procedure terms & legal framework

From the official record
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
31 Jan 2024, 16:35 GMT
Last source update
31 Jan 2024, 16:35 GMT
FTS notice number
2024/S 000-003267
Classification (CPV)
Call centre
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04361c Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

18 Jan 2022 → 31 Jan 2024 · 2 dates
  1. Contract starts
    18 Jan 2022
  2. Notice published
    31 Jan 2024, 16:35 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £211,876,9331 contract exc. VAT
Contracts signed 1latest 18 Jan 2022
Awarded toValueDateStatus
HINDUJA GLOBAL SOLUTIONS UK LIMITED£211,876,933 †—Awarded

Contracts

  • Contract 003267-2024-C66500-1 · HINDUJA GLOBAL SOLUTIONS UK LIMITED

    Signed
    18 Jan 2022
    Value
    £211,876,933
    Period
    18 Jan 2024 – 18 Jan 2025
    Status
    active
    • Change Contract Extension for 12 months and updating FY25 Contract Call Off Schedule 5 - Annex 1 Updated Price Tables to reflect the Real Living Wage., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: To extend the term of the contract for 12 months until 18th January 2025 act extension price updated to include changes in Real Living Wages and reflect changes in operations costs for delivery of services.

Contracting authority & participating public bodies

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

Contracting authorityCentral Government 10 South Colonnade, London, London, E14 4PUContact name, email

Dispute resolution & review bodies

  • High Court and Court of Appeal of England and WalesReview body LondonContact email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.