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Official OCDS
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#h6vhtk-051a65
Published 21 Aug 2026, 14:27 BST
Official UK Procurement Procedure

Single Service Centre

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
NHS & Healthcare
services
Above threshold
Award under framework
Call centre
London (UKI)
Published value
£294,926,441
≈ £98,308,815 / year
Submission deadline
Open opportunity
complete
Lots published
1
Lots published in procedure
Contract duration
3 yrs (with extension options)
Starts 18 Nov 2026, 00:00 GMT
Electronic Sourcing Gateway:
Published portal

What is being bought & procurement scope

Procurement Scope & Specification
Tenderline summary generated from the published notice
Executive Summary: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency: "Single Service Centre". Published status: complete. Published value: £294,926,441. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Official Requirement Description:
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.

Lots and requirements (1)

Procurement Structure
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Renewal
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract period:
    18 Nov 2026 — 16 Nov 2029 (3 yrs)
    Eligibility:
    Not published
    Options / extension:
    Renewal options

Qualification snapshot & criteria

Go / No-Go Decision Box
Criteria & entry requirements
Evaluation weighting
Award criteria weighting not published in structured data — consult the tender pack documents.
Incumbent & Market Position
Top Retained Vendor (Authority Spend)Foundever GB LtdHolds 47.2% of historical attributable spend
Moderate Concentration
Entry requirements & qualification
  • Turnover Benchmark
    Guideline requirement: ~£196,617,629 annual turnover.Per Cabinet Office EFS 2026 & Sourcing Playbook: general proportionality cap (~2× run-rate), not an automatic disqualifier.
  • Insurance Commitments (No Upfront Purchase Needed)
    Standard public thresholds: Employer Liability (£5m), Public Liability (£5m-£10m), Professional Indemnity (£1m-£5m).✓ Commitment required upon award only — no upfront policy purchase needed to bid
  • Accreditations & Security Vetting
    Check tender pack for Cyber Essentials Plus (PPN 014 risk-proportional), ISO 27001/9001, and BPSS / SC security clearance requirements for named delivery personnel.
  • Contract Duration & Term OptionsExpected duration: 3 yrs (with extension options)
    • Source: Cabinet Office Sourcing Playbook & EFS Guidance.

    Buyer track record & authority intelligence: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

    Rolling 24 months
    Derived from OCDS data
    Published track record for Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency. These figures describe rolling 24 months, not a forecast of bids or a measure of buyer bias.
    Avg price drop
    Not availableEarly / insufficient sample
    Requires 5 comparable published awards
    Competition Density
    2Bids / Report (median)
    Single-bidder rate: 0%
    Supplier Concentration
    Moderate Concentration
    Foundever GB LtdTop vendor: 47.2% of attributable value
    Published spend
    £373,581,283Historical spend
    Cumulative GBP spend across 23 retained awards
    Methodology & coverage notes (23 active published awards)
    Coverage: 23 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
    Historical Awarded Suppliers in this Category (CPV 79):
    Supplier Name
    Historic Awards
    Attributable Value
    Avg. Price Discount
    Foundever GB Ltd1 win£176,500,000No published budget
    Capita Business Services Ltd1 win£176,500,000No published budget
    African Field Epidemiology Network (AFENET)2 wins£8,606,093No published budget
    CONTECH INTERNATIONAL1 win£5,563,956No published budget
    Global Health Development2 wins£2,230,000No published budget

    Sector Market Benchmark & Opportunity Radar

    CPV 79 · UK Sector Analysis
    Observed CPV-sector evidence
    Prepared 8 Sept 2026, 09:02 BST
    Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
    Median Winning Discount
    0%
    CPV sector evidence · 551 comparable price observations
    Typical Bids Received
    4reported bids
    CPV sector evidence · 6,542 published bid reports
    Decision Velocity
    ~52 days
    CPV sector evidence · median from 523 completed procedures
    Notice Stability
    4 updates
    2 budget changes
    Top Contenders in this Sector (CPV 79)
    Active commercial suppliers winning public contracts in this field
    Supplier
    Awards won
    Total awarded value
    Avg. winning discount
    PERK UK LIMITEDCRN: 03770815
    		3 contracts£100,000,403,600At ceiling / not disclosed
    Capita Business Services LtdCRN: PNHC-7682-GPTQ
    		43 contracts£17,274,220,230At ceiling / not disclosed
    ILIOSCRN: 1157281
    		1 contract£10,000,000,000At ceiling / not disclosed
    MORGAN SINDALL CONSTRUCTION & INFRASTRUCTURE LTDCRN: 04273754
    		10 contracts£8,130,800,000At ceiling / not disclosed
    Full list of successful suppliers is available on Contracts Finder
    		3 contracts£7,400,000,000At ceiling / not disclosed
    COMPASS CONTRACT SERVICES (U.K.) LIMITEDCRN: 02114954
    		9 contracts£5,800,000,000At ceiling / not disclosed
    GXO
    		1 contract£4,200,000,000At ceiling / not disclosed
    Believ LtdCRN: 12231122
    		2 contracts£4,000,000,000At ceiling / not disclosed
    Vertas Group LimitedCRN: 07728211
    		9 contracts£3,709,030,651At ceiling / not disclosed
    See Contracts Finder Notice for full supplier list
    		19 contracts£2,965,767,134At ceiling / not disclosed
    Comparable Published Opportunities & Re-tender Precedents
    Ranked by multi-factor similarity score
    Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
    Published procedure
    Published value
    Matching evidence
    Recruitment, Verification and Payroll Management of Non-Permanent Workers (NPW) outsourcing services in BangladeshBRITISH COUNCIL(THE) · 9 Jul 2026, 00:51 BST
    		BDT 503,593,380
    same CPV family
    similar value band
    matching published text
    Pathology Managed Equipment Service (MES) – South 4 Pathology NetworkOxford University Hospitals NHS Trust · 9 Jun 2026, 17:25 BST
    		£150,000,000
    same CPV family
    similar value band
    matching published text
    Security Services - University Hospitals Birmingham NHS Foundation TrustUniversity Hospitals Birmingham NHS Foundation Trust · 17 Dec 2025, 15:29 GMT
    		£17,000,000
    same CPV family
    similar value band
    matching published text
    Outsourced ICT Infrastructure Management and associated ServicesWorcestershire Acute Hospitals NHS Trust · 3 Sept 2026, 15:47 BST
    		£49,999,999
    same CPV family
    similar value band
    EEM0067 - Fire Safety, Security & Entry and Access Systems FrameworkEFFICIENCY EAST MIDLANDS LIMITED · 31 Jul 2026, 07:35 BST
    		£125,000,000
    same CPV family
    similar value band
    matching published text
    Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.

    Procedure terms & legal framework

    Procedure methodAward under frameworkLegal basis
    UKPGA · 2023/54
    Procurement Act 2023
    		Procurement categoryservices
    Notice statuscompleteProcurement threshold
    Above threshold
    (FTS publication)
    		Regulatory regimeStandard commercial regime
    Commercial structureStand-alone contract (No framework)Competition typeCompetitive tenderGPA WTO coveredUnspecified in notice
    Recurring procurementNo (One-off requirement)First published21 Aug 2026, 14:27 BSTLast source update21 Aug 2026, 14:27 BST
    Estimated future notice1 Oct 2025, 23:59 BSTClassification (CPV)Call centre
    Delivery areaLocation not published
    Official Registry OCIDocds-h6vhtk-051a65
    Timeline
    1. Pipeline notice
      23 May 2025, 14:09 BST
    2. Pipeline notice
      21 May 2025, 12:10 BST
    3. Procedure published
      21 Aug 2026, 14:27 BST
    4. engagement
      30 May 2025, 23:59 BST · scheduled
      As described in the preliminary engagement notice, UKHSA is seeking suppliers who are interested in bidding for the Single Service Centre opportunity, which will support UKHSA and the NHS to deliver advice, signpost services, and collect data from the public. We request that suppliers indicate their interest in the upcoming opportunity to ensure that UKHSA can understand the likelihood of success of the procurement in terms of attracting suppliers. https://forms.office.com/e/7yf32fF4wP
    5. Award active
      24 Jun 2026, 00:00 BST · £176,500,000
    6. Standstill period concludes
      6 Jul 2026, 23:59 BST (PCR 2015 10-day moratorium)
    7. Award active
      24 Jun 2026, 00:00 BST · £176,500,000
    8. Standstill period concludes
      6 Jul 2026, 23:59 BST (PCR 2015 10-day moratorium)
    9. Contract active
      Signed 10 Aug 2026, 00:00 BST · £176,500,000
    10. Contract active
      Signed 23 Jul 2026, 00:00 BST · £176,500,000

    Commercial outcome and contract awards

    Awards (2)
    Foundever GB Ltd
    £176,500,000 · 24 Jun 2026, 00:00 BST · active · lots 1
    Standstill concludes: 6 Jul 2026, 23:59 BST(PCR 2015 10-day moratorium before contract signing)
    Capita Business Services Ltd
    £176,500,000 · 24 Jun 2026, 00:00 BST · active · lots 1
    Standstill concludes: 6 Jul 2026, 23:59 BST(PCR 2015 10-day moratorium before contract signing)
    Contracts (2)
    Single Service Centre Work Package 1
    £176,500,000 · signed 10 Aug 2026, 00:00 BST · active
    Contract period: 18 Oct 2026, 00:00 BST — 17 Oct 2029, 23:59 BST
    1+1 extension term
    Single Service Centre Work Package 2
    £176,500,000 · signed 23 Jul 2026, 00:00 BST · active
    Contract period: 16 Nov 2026, 00:00 GMT — 15 Nov 2029, 23:59 GMT
    1+1 extension
    Bid statisticsNo aggregate bid statistics published
    Notice history
    From official release and amendment events
    1. Official notice release published
      21 Aug 2026, 14:27 BST
    2. Official notice release published
      21 Aug 2026, 13:42 BST
    3. Official notice release published
      24 Jun 2026, 12:00 BST
    4. tender value changed
      24 Jun 2026, 11:29 BST
    5. Status changed to complete
      24 Jun 2026, 11:29 BST
    6. Official notice release published
      24 Jun 2026, 11:29 BST
    7. procurement method changed
      24 Jun 2026, 11:29 BST
    8. Published value updated to £294,926,441
      23 May 2025, 14:09 BST
    9. Status changed to planned
      23 May 2025, 14:09 BST
    10. Official notice release published
      23 May 2025, 14:09 BST
    11. Official notice release published
      21 May 2025, 12:10 BST

    Buyer and organisations in this procedure

    Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

    Contracting authority
    NHS & Healthcare
    GB-PPON-PBMQ-7576-DVGW
    View buyer profile →
    Award and contract changes

    Official Documents & Specifications (10)

    Official links; attachments are not copied
    Officially Related Procedures (1)
    Official OCDS Relations