Outsourced ICT Infrastructure Management and associated Services

{
  "id": "083588-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-09-03T15:47:20+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
  },
  "tender": {
    "id": "C436230",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 49999999,
          "currency": "GBP",
          "amountGross": 59999998
        },
        "status": "active",
        "options": {
          "description": "The Authority intends the contract to include options for it to:\n(a)  purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement, for whatever purpose it requires;\n(b) make changes to the contract pursuant to a detailed change control procedure;\n(c) extend the contract term by a period or periods which would result in the term being for up to 7 years from expiry of the current contract or completion of implementation/ transition.\nThe Authority also reserves any and all  flexibilities it has under the Procurement Act 2023 including but not limited to rights it has under Section 24 and S31 as well as those under Schedule 8 (including but not limited to paragraphs 1 (a) and paragraph 5 of schedule 8) and/or under paragraph 8 of Schedule 5.\nThe Authority reserves all of its rights under Schedule 5 of the Procurement Act 2023, including but not limited to those under paragraph 8 of Schedule 5 to the  Procurement Act 2023"
        },
        "renewal": {
          "description": "1 x 12 month extension period"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": null,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Award",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "The percentage weightings alongside give the bottom end of the authority's intended range.  The authority reserves the right to apply any percentage within the ranges below, as described below.\nThe following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            },
            {
              "name": "Award",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "description": "The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            },
            {
              "name": "Award - Social value",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2034-05-31T23:59:59+01:00",
          "startDate": "2027-05-28T00:00:00+01:00",
          "maxExtentDate": "2035-05-31T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "The Authority has set a number of conditions of participation for this procurement which are described in the Procurement Specific Questionnaire, which is available within the CFP Document.  The Authority is satisfied that the conditions of participation are a proportionate means of ensuring that suppliers have the financial and  legal capacity and technical ability to perform the contract. They include, among other things, minimum turnover requirements, credit-worthiness, legal constitution, data protection and other statutory compliance matters, evidence of previous experience, availability of resources and provision of references."
            },
            {
              "type": "technical",
              "description": "Refer to high level description already set out in the Tender Notice, cross-refer to Appendix B of Competitive Flexible Procedure document and also cross refer to the technical standards Question relating to ISO and ITIL etc set out in the PSQ."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "72317000",
            "scheme": "CPV",
            "description": "Data storage services"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72510000",
            "scheme": "CPV",
            "description": "Computer-related management services"
          },
          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          },
          {
            "id": "30000000",
            "scheme": "CPV",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
          }
        ]
      }
    ],
    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "value": {
      "amount": 49999999,
      "currency": "GBP",
      "amountGross": 59999998
    },
    "status": "active",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "083588-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/083588-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-09-03T15:47:20+01:00"
      }
    ],
    "procedure": {
      "features": "This Tender Notice is to provide notification that the Authority is about to embark on a Competitive Flexible Procedure in accordance with S20 (1) and (2) (b) of the Procurement Act 2023, pursuant to which the Authority intends to award a public contract under S19 of the Procurement Act 2023.\nThe Competitive Flexible Procedure for this procurement will have 5 stages.  It will include both dialogue and negotiation with shortlisted suppliers during Stage 3 and it will also include dialogue with the preferred supplier at Stage 5 and, possibly, also negotiation with the preferred supplier at Stage 5.  \nThe Authority will be limiting the number of suppliers it takes through into Stages 2 – 4 of its Competitive Flexible Procedure to no more than 3 shortlisted suppliers.  The conditions of participation reflect the criteria being used to select this limited number and the process by which responses to the conditions of participation will be assessed is set out in the Competitive Flexible Procedure document.\nThe stages forming part of this Competitive Flexible Procedure are as follows:\nStage 1 – Invitation to Participate\nStage 2 – Initial (non-assessed) Tenders\nStage 3 – Dialogue and negotiation\nStage 4 – Invitation to submit Final Tenders\nStage 5 – Preferred Supplier\nFurther detail is provided in associated tender document Competitive Flexible Procedure.\nThe Authority has provided high level summary of its award criteria for the procurement in this Tender Notice, as set out below.  It is relying on S24 of the Procurement Act to refine the award criteria including but not limited to the introduction of sub-criteria and/or  sub-weightings and/or otherwise, up to the point at which it issues its invitation to submit Final Tenders.  The Authority also reserves its rights to rely on S31 of the Procurement Act 2023.\nThe following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%\nThe authority does not propose to set the minimum tendering period permitted by Reg 54 (4) of the Procurement Act, entry 4."
    },
    "amendments": [
      {
        "id": "083588-2026",
        "description": "Add Portal Link"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "lotDetails": {
      "noLotsDivisionRationale": "Achieve better value for money by combining the requirement in a single contract and to render management and administration of the overall requirement simpler and more effective (in addition to being most cost effective for the Authority), at a time when it (in the same way as other Trusts) faces significant resource and funding constraints.  Following PME, the Authority is satisfied of the appropriateness of this."
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2027-01-11T23:59:59Z"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2026-10-19T23:59:59+01:00"
    },
    "description": "The Authority requires the provision, management, and continuous improvement of the following services:\na. ITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation.\nb. Service Management functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nc. Workplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nd. Infrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\ne. Networking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nf. Security Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\ng. Infrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nh. Architectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\ni. Other Services\nITSM platform provision and management.  \nj. Print management\nManaged print services (MFDs, scanners, printers and specialist printers).  \nk. Additional Optional Services\nThe Authority reserves the right (by including contractual options for it) to purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement.\nThe Contract will also include a detailed change control procedure\nDepending upon the specific service, the services will need to be provided both on-site - across the Authority’s premises and any external data centre locations used by the Authority - and remotely.",
    "riskDetails": "If the data centre project is delayed or otherwise is not completed as envisaged, this may have a knock-on impact in terms of the transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services. The Authority intends to include flexibilities into the Contract to help manage and/or mitigate any such impacts but, although the (low) risk of this happening is known, every potential consequential impact cannot be known.  To that end, the Authority reserves the right (without thereby being obliged to do so) to modify the contract pursuant to Section 5 of Schedule 8 of the Act, so as to ensure that the Contract is able to be performed to the satisfaction of the Authority, including with regard to the benefits expected by the Authority from the new services.  This may include but is not limited to extending the term of the Contract so that the Authority benefits from then receiving the operational services for the same length of time as it would have done, had transition from the old to the new services taken place as originally envisaged.\nShould the incumbent provider not be the chosen supplier, the Authority may similarly wish to mitigate the adverse impact of delays caused to completion of transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services caused by other known potential risks such as failure or delay in the provision or access to necessary information which is not directly under the control of the Authority, at the time or in the manner envisaged",
    "tenderPeriod": {
      "endDate": "2026-09-25T16:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "The Authority does not expect there to be any additional payment terms beyond those that will be set out in the contract, as intended to be awarded under S19 of the Procurement Act 2023"
    },
    "enquiryPeriod": {
      "endDate": "2026-09-11T16:00:00+01:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "This Tender Notice is being used for Invitation to Participate purposes and requests to participate may be submitted by following the procedure set out in the Competitive Flexible Procedure Document and the Procurement Specific Questionnaire.  The date by which the completed Procurement Specific Questionnaire (together with any other information required by the same date as set out in the Competitive Flexible Procedure Document and/or the Procurement Specific Questionnaire.    The deadline for supplier submission of responses to the Procurement Specific Questionnaire is the 25th September 2026. The date of 19th October 2026 below is the estimated date by which suppliers will be notified of the outcome of the Authority's evaluation of supplier responses to the Procurement Specific Questionnaire.   The date of the 11th January 2027 is the estimated date by which the Authority intends to issue Invitations to Submit Final Tender and is the date by which the Authority will refine its award criteria and follow the process described in regulation 24 (4) of the Procurement Act 2023.    The estimated date when the contract will be awarded is 5th March 2027.  Suppliers are encouraged to read the Competitive Flexible Procurement document for further information about the timetable for this procurement.\nLink to Atamis portal\nhttps://atamis.cloudforce.com/ \nNew Supplier Link\nlink https://atamis-1928.my.site.com/s/Welcome \nAssociated Tender Documents being published at the same time as this Tender Notice: Competitive Flexible Procedure document, inclusive of scope description (Appendix B to CFP) and PSQ (which will also be published separately for ease of reference and completion.   These documents are in the Stage 1 Documents folder within Supplier Documents.\nAssociated Tender Documents being published later: Refinement of award criteria, sub criteria and percentages.  Publication in accordance with Section 24 of the Procurement Act 2023\nAssociated Tender Documents being published later to short listed bidders: Output based specification, pricing evaluation matrix and final ITT etc. \nThese documents will be published to the shortlisted bidders through Atamis.",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PPWB-7691-MHZW",
      "name": "Worcestershire Acute Hospitals NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.worcsacute.nhs.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPWB-7691-MHZW",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lucy Davies",
        "email": "lucy.davies82@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "082243-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-08-28T14:48:44+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
  },
  "tender": {
    "id": "C436230",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 49999999,
          "currency": "GBP",
          "amountGross": 59999998
        },
        "status": "active",
        "options": {
          "description": "The Authority intends the contract to include options for it to:\n(a)  purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement, for whatever purpose it requires;\n(b) make changes to the contract pursuant to a detailed change control procedure;\n(c) extend the contract term by a period or periods which would result in the term being for up to 7 years from expiry of the current contract or completion of implementation/ transition.\nThe Authority also reserves any and all  flexibilities it has under the Procurement Act 2023 including but not limited to rights it has under Section 24 and S31 as well as those under Schedule 8 (including but not limited to paragraphs 1 (a) and paragraph 5 of schedule 8) and/or under paragraph 8 of Schedule 5.\nThe Authority reserves all of its rights under Schedule 5 of the Procurement Act 2023, including but not limited to those under paragraph 8 of Schedule 5 to the  Procurement Act 2023"
        },
        "renewal": {
          "description": "1 x 12 month extension period"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": null,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Award",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "The percentage weightings alongside give the bottom end of the authority's intended range.  The authority reserves the right to apply any percentage within the ranges below, as described below.\nThe following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            },
            {
              "name": "Award",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "description": "The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            },
            {
              "name": "Award - Social value",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2034-05-31T23:59:59+01:00",
          "startDate": "2027-05-28T00:00:00+01:00",
          "maxExtentDate": "2035-05-31T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "The Authority has set a number of conditions of participation for this procurement which are described in the Procurement Specific Questionnaire, which is available within the CFP Document.  The Authority is satisfied that the conditions of participation are a proportionate means of ensuring that suppliers have the financial and  legal capacity and technical ability to perform the contract. They include, among other things, minimum turnover requirements, credit-worthiness, legal constitution, data protection and other statutory compliance matters, evidence of previous experience, availability of resources and provision of references."
            },
            {
              "type": "technical",
              "description": "Refer to high level description already set out in the Tender Notice, cross-refer to Appendix B of Competitive Flexible Procedure document and also cross refer to the technical standards Question relating to ISO and ITIL etc set out in the PSQ."
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "72317000",
            "scheme": "CPV",
            "description": "Data storage services"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72510000",
            "scheme": "CPV",
            "description": "Computer-related management services"
          },
          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          },
          {
            "id": "30000000",
            "scheme": "CPV",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
          }
        ]
      }
    ],
    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "value": {
      "amount": 49999999,
      "currency": "GBP",
      "amountGross": 59999998
    },
    "status": "active",
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "082243-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/082243-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-08-28T14:48:44+01:00"
      }
    ],
    "procedure": {
      "features": "This Tender Notice is to provide notification that the Authority is about to embark on a Competitive Flexible Procedure in accordance with S20 (1) and (2) (b) of the Procurement Act 2023, pursuant to which the Authority intends to award a public contract under S19 of the Procurement Act 2023.\nThe Competitive Flexible Procedure for this procurement will have 5 stages.  It will include both dialogue and negotiation with shortlisted suppliers during Stage 3 and it will also include dialogue with the preferred supplier at Stage 5 and, possibly, also negotiation with the preferred supplier at Stage 5.  \nThe Authority will be limiting the number of suppliers it takes through into Stages 2 – 4 of its Competitive Flexible Procedure to no more than 3 shortlisted suppliers.  The conditions of participation reflect the criteria being used to select this limited number and the process by which responses to the conditions of participation will be assessed is set out in the Competitive Flexible Procedure document.\nThe stages forming part of this Competitive Flexible Procedure are as follows:\nStage 1 – Invitation to Participate\nStage 2 – Initial (non-assessed) Tenders\nStage 3 – Dialogue and negotiation\nStage 4 – Invitation to submit Final Tenders\nStage 5 – Preferred Supplier\nFurther detail is provided in associated tender document Competitive Flexible Procedure.\nThe Authority has provided high level summary of its award criteria for the procurement in this Tender Notice, as set out below.  It is relying on S24 of the Procurement Act to refine the award criteria including but not limited to the introduction of sub-criteria and/or  sub-weightings and/or otherwise, up to the point at which it issues its invitation to submit Final Tenders.  The Authority also reserves its rights to rely on S31 of the Procurement Act 2023.\nThe following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023):\nSocial Value – 10%\nQuality – 55% - 60%\nPrice – 30% – 35%\nThe authority does not propose to set the minimum tendering period permitted by Reg 54 (4) of the Procurement Act, entry 4."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "lotDetails": {
      "noLotsDivisionRationale": "Achieve better value for money by combining the requirement in a single contract and to render management and administration of the overall requirement simpler and more effective (in addition to being most cost effective for the Authority), at a time when it (in the same way as other Trusts) faces significant resource and funding constraints.  Following PME, the Authority is satisfied of the appropriateness of this."
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2027-01-11T23:59:59Z"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2026-10-19T23:59:59+01:00"
    },
    "description": "The Authority requires the provision, management, and continuous improvement of the following services:\na. ITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation.\nb. Service Management functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nc. Workplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nd. Infrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\ne. Networking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nf. Security Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\ng. Infrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nh. Architectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\ni. Other Services\nITSM platform provision and management.  \nj. Print management\nManaged print services (MFDs, scanners, printers and specialist printers).  \nk. Additional Optional Services\nThe Authority reserves the right (by including contractual options for it) to purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement.\nThe Contract will also include a detailed change control procedure\nDepending upon the specific service, the services will need to be provided both on-site - across the Authority’s premises and any external data centre locations used by the Authority - and remotely.",
    "riskDetails": "If the data centre project is delayed or otherwise is not completed as envisaged, this may have a knock-on impact in terms of the transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services. The Authority intends to include flexibilities into the Contract to help manage and/or mitigate any such impacts but, although the (low) risk of this happening is known, every potential consequential impact cannot be known.  To that end, the Authority reserves the right (without thereby being obliged to do so) to modify the contract pursuant to Section 5 of Schedule 8 of the Act, so as to ensure that the Contract is able to be performed to the satisfaction of the Authority, including with regard to the benefits expected by the Authority from the new services.  This may include but is not limited to extending the term of the Contract so that the Authority benefits from then receiving the operational services for the same length of time as it would have done, had transition from the old to the new services taken place as originally envisaged.\nShould the incumbent provider not be the chosen supplier, the Authority may similarly wish to mitigate the adverse impact of delays caused to completion of transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services caused by other known potential risks such as failure or delay in the provision or access to necessary information which is not directly under the control of the Authority, at the time or in the manner envisaged",
    "tenderPeriod": {
      "endDate": "2026-09-25T16:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "The Authority does not expect there to be any additional payment terms beyond those that will be set out in the contract, as intended to be awarded under S19 of the Procurement Act 2023"
    },
    "enquiryPeriod": {
      "endDate": "2026-09-11T16:00:00+01:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "This Tender Notice is being used for Invitation to Participate purposes and requests to participate may be submitted by following the procedure set out in the Competitive Flexible Procedure Document and the Procurement Specific Questionnaire.  The date by which the completed Procurement Specific Questionnaire (together with any other information required by the same date as set out in the Competitive Flexible Procedure Document and/or the Procurement Specific Questionnaire.    The deadline for supplier submission of responses to the Procurement Specific Questionnaire is the 25th September 2026. The date of 19th October 2026 below is the estimated date by which suppliers will be notified of the outcome of the Authority's evaluation of supplier responses to the Procurement Specific Questionnaire.   The date of the 11th January 2027 is the estimated date by which the Authority intends to issue Invitations to Submit Final Tender and is the date by which the Authority will refine its award criteria and follow the process described in regulation 24 (4) of the Procurement Act 2023.    The estimated date when the contract will be awarded is 5th March 2027.  Suppliers are encouraged to read the Competitive Flexible Procurement document for further information about the timetable for this procurement.\nLink to Atamis portal\nhttps://atamis.cloudforce.com/ \nAssociated Tender Documents being published at the same time as this Tender Notice: Competitive Flexible Procedure document, inclusive of scope description (Appendix B to CFP) and PSQ (which will also be published separately for ease of reference and completion.   These documents are in the Stage 1 Documents folder within Supplier Documents.\nAssociated Tender Documents being published later: Refinement of award criteria, sub criteria and percentages.  Publication in accordance with Section 24 of the Procurement Act 2023\nAssociated Tender Documents being published later to short listed bidders: Output based specification, pricing evaluation matrix and final ITT etc. \nThese documents will be published to the shortlisted bidders through Atamis.",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PPWB-7691-MHZW",
      "name": "Worcestershire Acute Hospitals NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.worcsacute.nhs.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPWB-7691-MHZW",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lucy Davies",
        "email": "lucy.davies82@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "077652-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-08-14T12:27:53+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
  },
  "tender": {
    "id": "C436230",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2034-05-31T23:59:59+01:00",
          "startDate": "2027-04-30T00:00:00+01:00",
          "maxExtentDate": "2038-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "50313000",
            "scheme": "CPV",
            "description": "Maintenance and repair of reprographic machinery"
          },
          {
            "id": "64000000",
            "scheme": "CPV",
            "description": "Postal and telecommunications services"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "72317000",
            "scheme": "CPV",
            "description": "Data storage services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72510000",
            "scheme": "CPV",
            "description": "Computer-related management services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          },
          {
            "id": "30000000",
            "scheme": "CPV",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
          },
          {
            "id": "30121200",
            "scheme": "CPV",
            "description": "Photocopying equipment"
          },
          {
            "id": "30192400",
            "scheme": "CPV",
            "description": "Reprographic supplies"
          },
          {
            "id": "30232100",
            "scheme": "CPV",
            "description": "Printers and plotters"
          },
          {
            "id": "79800000",
            "scheme": "CPV",
            "description": "Printing and related services"
          }
        ]
      }
    ],
    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "status": "planned",
    "amendments": [
      {
        "id": "077652-2026",
        "description": "Update re Tender Notice (including ITP) publication date"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Scope:\nDescription:\nPlease refer to the Pipeline Notice published on 2nd April 2026 for contextual information about Worcestershire Acute Hospitals NHS Trust.\nWorcestershire Acute Hospitals NHS Trust intends to undertake preliminary market engagement (PME) in advance of a forthcoming re-procurement exercise for the provision of a portfolio of already-outsourced IT and digital services that will collectively support end‑user technology, infrastructure, operations, cybersecurity, and service management.\nInformation about the PME process and expected activities can be found below, under the heading “Pre-Market Engagement”. \nThe current expected scope of service includes provision, management, and continuous improvement of the following service areas:\nITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 service desk including telephone, webchat, portal with self‑service capabilities, leveraging AI and automation.\nService Management Functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nWorkplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nInfrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\nNetworking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nSecurity Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\nInfrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nArchitectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\nAdditional Services\nITSM platform provision and management, managed print services (MFDs, scanners, printers and specialist printers).\nDepending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.",
    "communication": {
      "futureNoticeDate": "2026-08-28T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PPWB-7691-MHZW",
      "name": "Worcestershire Acute Hospitals NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.worcsacute.nhs.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PPWB-7691-MHZW",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lucy Giles",
        "email": "lucy.giles3@nhs.net",
        "telephone": "01905733609"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "077652-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/077652-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-08-14T12:27:53+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-29T23:59:59+01:00",
        "description": "Pre-Market Engagement:\nPlease note that this PME does not constitute a call for competition and any future procurement will be advertised via a relevant UK e-notification service in accordance with the requirements of the Procurement Act 2023.  Participation in any stage of the PME is entirely voluntary and is not a condition of any future tender participation.\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, of the type described in this Preliminary Market Engagement Notice, irrespective of the particular sector(s) into which a supplier might most frequently provide such services. \nThe Trust reserves the right to conduct the PME in such flexible way as best suits its needs but it currently intends to begin PME on or around 22 April 2026 by undertaking the following activities:\n1. Delivering a presentation to potential suppliers on or around 22 April 2026 at which it will explain the nature and scope of its existing service in more detail, as well as providing information relating to its current thinking and expectations for the re-procurement. \nThe presentation will be delivered (i) in person, at a time and venue to be notified and also, at the same time (ii) online, via MS Teams, to enable participation of interested parties unable to attend in person.  Depending upon the circumstances of the day (e.g., time left available at the end of the presentation, Trust resource commitments elsewhere etc), the Trust may but without accepting any obligation to do so take questions at this session.\nInterested parties wishing to attend in person must have registered their interest in attending such event with the Trust on or by 17 April 2026 (by email to the address set out below).   In person attendance is expected to  be restricted to a maximum of 2  representatives of each interested party and, in any event, will be limited by the maximum capacity of the selected venue (i.e. limited by reference to the overall number of people which the Trust considers the room can comfortably support.  Further information will be provided about this, on application to register for the event.  Places at the in-person event will be filled on a “first come, first served” basis. \nInterested parties wishing to attend on-line (including those unable to gain an in-person place at the event) must have registered their interest with the Trust on or by 20 April 2026 (by email to the address set out below), in order to do so.\n2. A few days after the presentation (most likely on or around 27 April 2026 so that participants in the PME have time to digest the information provided at the presentation and determine whether or not they wish to continue to participate in the PME), the Trust intends to publish an RFI.  Interested parties should note that the RFI will be subject to a submission deadline for responses (which will be in the region of 10 days from the date of publication) and that it will include wordcount limit(s).  \n3. Having reviewed responses to the RFI, the Trust may then (at its sole discretion) request further information from any responder and/or may request to meet (on-line or in person) with any one or more of the responders to the RFI, in each case to clarify their responses where considered unclear and/or obtain such further information from them as the Trust so chooses.\n4. The Trust may also, at any time during the PME, modify, supplement or request further information from any one or more of the parties remaining interested in the procurement at that time, as it so chooses.\n5. The Trust’s estimated date for closing the PME is 29 May 2026.\nPublication date of Tender Notice (estimated):\n6 July 2026 (subject to any Cabinet Office/NHSE/DHSC assurance and/or controls processes, where applicable)\nAmendment- 14.7.2026 \nDuring the pre-market engagement on 20th April 2026, we shared an outline timetable for the procurement, which anticipated us publishing our Tender Notice (including our Invitation To Participate (ITP)) in early July 2026.  We had earlier published a Preliminary Market Engagement Notice indicating that our estimated date for publication of the Tender Notice was 6 July 2026. The procurement timetable was (and remains) subject to NHS England spending control processes being completed. \nThe spend control processes are progressing and we are awaiting confirmation of their completion.  However, we do not yet have a firm date for when that will happen. We are also conscious that publishing the Tender Notice (including the ITP) during July 2026 would require respondents to compile and submit their responses during August, which may cause issues with team availability during the summer holiday period. \nAs a result, we have decided that the Tender Notice (including the ITP) will now be issued no earlier than 3 August 2026[JY2.1] (irrespective of any completion of the spend controls processes before then).   \nWe trust that you will welcome this update and thank you for your continued interest in this opportunity.\nUPDATE 14.8.2026\nFurther to the amendment issued on 14 July 2026, the Trust would like to provide a further update regarding the anticipated publication date of the Tender Notice (including our invitation to participate (ITP)).    The Publication date will now be on or around the 28 August 2026.\nSuppliers should note that this date remains indicative and is subject to change should any further approvals or internal processes require additional time. The Trust will continue to provide updates via Atamis should there be any material change to the timetable.\nWe thank suppliers for their continued interest and patience\nLucy.giles3@nhs.net"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "066232-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-07-14T14:21:56+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
  },
  "tender": {
    "id": "C436230",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2034-05-31T23:59:59+01:00",
          "startDate": "2027-04-30T00:00:00+01:00",
          "maxExtentDate": "2038-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          },
          {
            "id": "50313000",
            "scheme": "CPV",
            "description": "Maintenance and repair of reprographic machinery"
          },
          {
            "id": "64000000",
            "scheme": "CPV",
            "description": "Postal and telecommunications services"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "72317000",
            "scheme": "CPV",
            "description": "Data storage services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72510000",
            "scheme": "CPV",
            "description": "Computer-related management services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          },
          {
            "id": "30000000",
            "scheme": "CPV",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
          },
          {
            "id": "30121200",
            "scheme": "CPV",
            "description": "Photocopying equipment"
          },
          {
            "id": "30192400",
            "scheme": "CPV",
            "description": "Reprographic supplies"
          },
          {
            "id": "30232100",
            "scheme": "CPV",
            "description": "Printers and plotters"
          },
          {
            "id": "79800000",
            "scheme": "CPV",
            "description": "Printing and related services"
          }
        ]
      }
    ],
    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "status": "planned",
    "amendments": [
      {
        "id": "066232-2026",
        "description": "change of date of planned ITT"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Scope:\nDescription:\nPlease refer to the Pipeline Notice published on 2nd April 2026 for contextual information about Worcestershire Acute Hospitals NHS Trust.\nWorcestershire Acute Hospitals NHS Trust intends to undertake preliminary market engagement (PME) in advance of a forthcoming re-procurement exercise for the provision of a portfolio of already-outsourced IT and digital services that will collectively support end‑user technology, infrastructure, operations, cybersecurity, and service management.\nInformation about the PME process and expected activities can be found below, under the heading “Pre-Market Engagement”. \nThe current expected scope of service includes provision, management, and continuous improvement of the following service areas:\nITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 service desk including telephone, webchat, portal with self‑service capabilities, leveraging AI and automation.\nService Management Functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nWorkplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nInfrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\nNetworking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nSecurity Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\nInfrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nArchitectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\nAdditional Services\nITSM platform provision and management, managed print services (MFDs, scanners, printers and specialist printers).\nDepending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.",
    "communication": {
      "futureNoticeDate": "2026-08-03T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
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  "parties": [
    {
      "id": "GB-PPON-PPWB-7691-MHZW",
      "name": "Worcestershire Acute Hospitals NHS Trust",
      "roles": [
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      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.worcsacute.nhs.uk/",
        "classifications": [
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        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lucy Giles",
        "email": "lucy.giles3@nhs.net",
        "telephone": "01905733609"
      }
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  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "066232-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/066232-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-14T14:21:56+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-29T23:59:59+01:00",
        "description": "Pre-Market Engagement:\nPlease note that this PME does not constitute a call for competition and any future procurement will be advertised via a relevant UK e-notification service in accordance with the requirements of the Procurement Act 2023.  Participation in any stage of the PME is entirely voluntary and is not a condition of any future tender participation.\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, of the type described in this Preliminary Market Engagement Notice, irrespective of the particular sector(s) into which a supplier might most frequently provide such services. \nThe Trust reserves the right to conduct the PME in such flexible way as best suits its needs but it currently intends to begin PME on or around 22 April 2026 by undertaking the following activities:\n1. Delivering a presentation to potential suppliers on or around 22 April 2026 at which it will explain the nature and scope of its existing service in more detail, as well as providing information relating to its current thinking and expectations for the re-procurement. \nThe presentation will be delivered (i) in person, at a time and venue to be notified and also, at the same time (ii) online, via MS Teams, to enable participation of interested parties unable to attend in person.  Depending upon the circumstances of the day (e.g., time left available at the end of the presentation, Trust resource commitments elsewhere etc), the Trust may but without accepting any obligation to do so take questions at this session.\nInterested parties wishing to attend in person must have registered their interest in attending such event with the Trust on or by 17 April 2026 (by email to the address set out below).   In person attendance is expected to  be restricted to a maximum of 2  representatives of each interested party and, in any event, will be limited by the maximum capacity of the selected venue (i.e. limited by reference to the overall number of people which the Trust considers the room can comfortably support.  Further information will be provided about this, on application to register for the event.  Places at the in-person event will be filled on a “first come, first served” basis. \nInterested parties wishing to attend on-line (including those unable to gain an in-person place at the event) must have registered their interest with the Trust on or by 20 April 2026 (by email to the address set out below), in order to do so.\n2. A few days after the presentation (most likely on or around 27 April 2026 so that participants in the PME have time to digest the information provided at the presentation and determine whether or not they wish to continue to participate in the PME), the Trust intends to publish an RFI.  Interested parties should note that the RFI will be subject to a submission deadline for responses (which will be in the region of 10 days from the date of publication) and that it will include wordcount limit(s).  \n3. Having reviewed responses to the RFI, the Trust may then (at its sole discretion) request further information from any responder and/or may request to meet (on-line or in person) with any one or more of the responders to the RFI, in each case to clarify their responses where considered unclear and/or obtain such further information from them as the Trust so chooses.\n4. The Trust may also, at any time during the PME, modify, supplement or request further information from any one or more of the parties remaining interested in the procurement at that time, as it so chooses.\n5. The Trust’s estimated date for closing the PME is 29 May 2026.\nPublication date of Tender Notice (estimated):\n6 July 2026 (subject to any Cabinet Office/NHSE/DHSC assurance and/or controls processes, where applicable)\nAmendment- 14.7.2026 \nDuring the pre-market engagement on 20th April 2026, we shared an outline timetable for the procurement, which anticipated us publishing our Tender Notice (including our Invitation To Participate (ITP)) in early July 2026.  We had earlier published a Preliminary Market Engagement Notice indicating that our estimated date for publication of the Tender Notice was 6 July 2026. The procurement timetable was (and remains) subject to NHS England spending control processes being completed. \nThe spend control processes are progressing and we are awaiting confirmation of their completion.  However, we do not yet have a firm date for when that will happen. We are also conscious that publishing the Tender Notice (including the ITP) during July 2026 would require respondents to compile and submit their responses during August, which may cause issues with team availability during the summer holiday period. \nAs a result, we have decided that the Tender Notice (including the ITP) will now be issued no earlier than 3 August 2026[JY2.1] (irrespective of any completion of the spend controls processes before then).   \nWe trust that you will welcome this update and thank you for your continued interest in this opportunity.\nLucy.giles3@nhs.net"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "032555-2026",
  "tag": [
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  ],
  "date": "2026-04-09T15:54:40+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
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  "tender": {
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    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
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          "startDate": "2027-04-30T00:00:00+01:00",
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          {
            "id": "72300000",
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            "description": "Data services"
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          {
            "id": "50313000",
            "scheme": "CPV",
            "description": "Maintenance and repair of reprographic machinery"
          },
          {
            "id": "64000000",
            "scheme": "CPV",
            "description": "Postal and telecommunications services"
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          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
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          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
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          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
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          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
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          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
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          {
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            "id": "72500000",
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            "description": "Computer-related management services"
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            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
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          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
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          {
            "id": "79400000",
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            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
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            "description": "Photocopying equipment"
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            "description": "Printing and related services"
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    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "status": "planned",
    "amendments": [
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    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Scope:\nDescription:\nPlease refer to the Pipeline Notice published on 2nd April 2026 for contextual information about Worcestershire Acute Hospitals NHS Trust.\nWorcestershire Acute Hospitals NHS Trust intends to undertake preliminary market engagement (PME) in advance of a forthcoming re-procurement exercise for the provision of a portfolio of already-outsourced IT and digital services that will collectively support end‑user technology, infrastructure, operations, cybersecurity, and service management.\nInformation about the PME process and expected activities can be found below, under the heading “Pre-Market Engagement”. \nThe current expected scope of service includes provision, management, and continuous improvement of the following service areas:\nITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 service desk including telephone, webchat, portal with self‑service capabilities, leveraging AI and automation.\nService Management Functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nWorkplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nInfrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\nNetworking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nSecurity Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\nInfrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nArchitectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\nAdditional Services\nITSM platform provision and management, managed print services (MFDs, scanners, printers and specialist printers).\nDepending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.",
    "communication": {
      "futureNoticeDate": "2026-07-06T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
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  "parties": [
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      "name": "Worcestershire Acute Hospitals NHS Trust",
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      "address": {
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        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
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        "url": "https://www.worcsacute.nhs.uk/",
        "classifications": [
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      "identifier": {
        "id": "PPWB-7691-MHZW",
        "scheme": "GB-PPON"
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      "contactPoint": {
        "name": "Lucy Giles",
        "email": "lucy.giles3@nhs.net",
        "telephone": "01905733609"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
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        "url": "https://www.find-tender.service.gov.uk/Notice/032555-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-09T15:54:40+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-29T23:59:59+01:00",
        "description": "Pre-Market Engagement:\nPlease note that this PME does not constitute a call for competition and any future procurement will be advertised via a relevant UK e-notification service in accordance with the requirements of the Procurement Act 2023.  Participation in any stage of the PME is entirely voluntary and is not a condition of any future tender participation.\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, of the type described in this Preliminary Market Engagement Notice, irrespective of the particular sector(s) into which a supplier might most frequently provide such services. \nThe Trust reserves the right to conduct the PME in such flexible way as best suits its needs but it currently intends to begin PME on or around 22 April 2026 by undertaking the following activities:\n1. Delivering a presentation to potential suppliers on or around 22 April 2026 at which it will explain the nature and scope of its existing service in more detail, as well as providing information relating to its current thinking and expectations for the re-procurement. \nThe presentation will be delivered (i) in person, at a time and venue to be notified and also, at the same time (ii) online, via MS Teams, to enable participation of interested parties unable to attend in person.  Depending upon the circumstances of the day (e.g., time left available at the end of the presentation, Trust resource commitments elsewhere etc), the Trust may but without accepting any obligation to do so take questions at this session.\nInterested parties wishing to attend in person must have registered their interest in attending such event with the Trust on or by 17 April 2026 (by email to the address set out below).   In person attendance is expected to  be restricted to a maximum of 2  representatives of each interested party and, in any event, will be limited by the maximum capacity of the selected venue (i.e. limited by reference to the overall number of people which the Trust considers the room can comfortably support.  Further information will be provided about this, on application to register for the event.  Places at the in-person event will be filled on a “first come, first served” basis. \nInterested parties wishing to attend on-line (including those unable to gain an in-person place at the event) must have registered their interest with the Trust on or by 20 April 2026 (by email to the address set out below), in order to do so.\n2. A few days after the presentation (most likely on or around 27 April 2026 so that participants in the PME have time to digest the information provided at the presentation and determine whether or not they wish to continue to participate in the PME), the Trust intends to publish an RFI.  Interested parties should note that the RFI will be subject to a submission deadline for responses (which will be in the region of 10 days from the date of publication) and that it will include wordcount limit(s).  \n3. Having reviewed responses to the RFI, the Trust may then (at its sole discretion) request further information from any responder and/or may request to meet (on-line or in person) with any one or more of the responders to the RFI, in each case to clarify their responses where considered unclear and/or obtain such further information from them as the Trust so chooses.\n4. The Trust may also, at any time during the PME, modify, supplement or request further information from any one or more of the parties remaining interested in the procurement at that time, as it so chooses.\n5. The Trust’s estimated date for closing the PME is 29 May 2026.\nPublication date of Tender Notice (estimated):\n6 July 2026 (subject to any Cabinet Office/NHSE/DHSC assurance and/or controls processes, where applicable)\nLucy.giles3@nhs.net"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "032462-2026",
  "tag": [
    "planningUpdate"
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  "date": "2026-04-09T14:30:30+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
  },
  "tender": {
    "id": "C436230",
    "lots": [
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        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2034-05-31T23:59:59+01:00",
          "startDate": "2027-04-30T00:00:00+01:00",
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            "description": "Information systems and servers"
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            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
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          {
            "id": "50313000",
            "scheme": "CPV",
            "description": "Maintenance and repair of reprographic machinery"
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          {
            "id": "64000000",
            "scheme": "CPV",
            "description": "Postal and telecommunications services"
          },
          {
            "id": "72100000",
            "scheme": "CPV",
            "description": "Hardware consultancy services"
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          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
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          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72322000",
            "scheme": "CPV",
            "description": "Data management services"
          },
          {
            "id": "72317000",
            "scheme": "CPV",
            "description": "Data storage services"
          },
          {
            "id": "72500000",
            "scheme": "CPV",
            "description": "Computer-related services"
          },
          {
            "id": "72510000",
            "scheme": "CPV",
            "description": "Computer-related management services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72700000",
            "scheme": "CPV",
            "description": "Computer network services"
          },
          {
            "id": "72800000",
            "scheme": "CPV",
            "description": "Computer audit and testing services"
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            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
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            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
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            "scheme": "CPV",
            "description": "Photocopying equipment"
          },
          {
            "id": "30192400",
            "scheme": "CPV",
            "description": "Reprographic supplies"
          },
          {
            "id": "30232100",
            "scheme": "CPV",
            "description": "Printers and plotters"
          },
          {
            "id": "79800000",
            "scheme": "CPV",
            "description": "Printing and related services"
          }
        ]
      }
    ],
    "title": "Outsourced ICT Infrastructure Management and associated Services",
    "status": "planned",
    "amendments": [
      {
        "id": "032462-2026",
        "description": "amendment to description"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Scope:\nDescription:\nPlease refer to the Pipeline Notice published on 2nd April 2026 for contextual information about Worcestershire Acute Hospitals NHS Trust.\nWorcestershire Acute Hospitals NHS Trust intends to undertake preliminary market engagement (PME) in advance of a forthcoming re-procurement exercise for the provision of a portfolio of already-outsourced IT and digital services that will collectively support end‑user technology, infrastructure, operations, cybersecurity, and service management.\nInformation about the PME process and expected activities can be found below, under the heading “Pre-Market Engagement”. \nThe current expected scope of service includes provision, management, and continuous improvement of the following service areas:\nITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 service desk including telephone, webchat, portal with self‑service capabilities, leveraging AI and automation.\nService Management Functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nWorkplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nInfrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\nNetworking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nSecurity Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\nInfrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nArchitectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\nAdditional Services\nITSM platform provision and management, managed print services (MFDs, scanners, printers and specialist printers).\nDepending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.",
    "communication": {
      "futureNoticeDate": "2026-07-06T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PPWB-7691-MHZW",
      "name": "Worcestershire Acute Hospitals NHS Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
      },
      "details": {
        "url": "https://www.worcsacute.nhs.uk/",
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      "contactPoint": {
        "name": "Lucy Giles",
        "email": "lucy.giles3@nhs.net",
        "telephone": "01905733609"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "032462-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/032462-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-09T14:30:30+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-29T23:59:59+01:00",
        "description": "Pre-Market Engagement:\nPlease note that this PME does not constitute a call for competition and any future procurement will be advertised via a relevant UK e-notification service in accordance with the requirements of the Procurement Act 2023.  Participation in any stage of the PME is entirely voluntary and is not a condition of any future tender participation.\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, of the type described in this Preliminary Market Engagement Notice, irrespective of the particular sector(s) into which a supplier might most frequently provide such services. \nThe Trust reserves the right to conduct the PME in such flexible way as best suits its needs but it currently intends to begin PME on or around 22 April 2026 by undertaking the following activities:\n1. Delivering a presentation to potential suppliers on or around 22 April 2026 at which it will explain the nature and scope of its existing service in more detail, as well as providing information relating to its current thinking and expectations for the re-procurement. \nThe presentation will be delivered (i) in person, at a time and venue to be notified and also, at the same time (ii) online, via MS Teams, to enable participation of interested parties unable to attend in person.  Depending upon the circumstances of the day (e.g., time left available at the end of the presentation, Trust resource commitments elsewhere etc), the Trust may (but without accepting any obligation to do so) take questions at this session.\nInterested parties wishing to attend in person must have registered their interest in attending such event with the Trust on or by 17 April 2026 (by email to the address set out below).   In person attendance is expected to  be restricted to a maximum of 2  representatives of each interested party and, in any event, will be limited by the maximum capacity of the selected venue (i.e. limited by reference to the overall number of people which the Trust considers the room can comfortably support).  Further information will be provided about this, on application to register for the event).  Places at the in-person event will be filled on a “first come, first served” basis. \nInterested parties wishing to attend on-line (including those unable to gain an in-person place at the event) must have registered their interest with the Trust on or by 20 April 2026) (by email to the address set out below), in order to do so.\n2. A few days after the presentation (most likely on or around 27 April 2026 so that participants in the PME have time to digest the information provided at the presentation and determine whether or not they wish to continue to participate in the PME), the Trust intends to publish an RFI.  Interested parties should note that the RFI will be subject to a submission deadline for responses (which will be in the region of 10 days from the date of publication) and that it will include wordcount limit(s).  \n3. Having reviewed responses to the RFI, the Trust may then (at its sole discretion) request further information from any responder and/or may request to meet (on-line or in person) with any one or more of the responders to the RFI, in each case to clarify their responses where considered unclear and/or obtain such further information from them as the Trust so chooses.\n4. The Trust may also, at any time during the PME, modify, supplement or request further information from any one or more of the parties remaining interested in the procurement at that time, as it so chooses.\n5. The Trust’s estimated date for closing the PME is 29 May 2026.\nLucy.giles3@nhs.net"
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  "initiationType": "tender"
}

{
  "id": "032457-2026",
  "tag": [
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  "date": "2026-04-09T14:24:00+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
    "id": "GB-PPON-PPWB-7691-MHZW",
    "name": "Worcestershire Acute Hospitals NHS Trust"
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  "tender": {
    "id": "C436230",
    "lots": [
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        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
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          {
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            "description": "Maintenance and repair of reprographic machinery"
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    "legalBasis": {
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      "scheme": "UKPGA"
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    "description": "Scope:\nDescription:\nPlease refer to the Pipeline Notice published on 2nd April 2026 for contextual information about Worcestershire Acute Hospitals NHS Trust.\nWorcestershire Acute Hospitals NHS Trust intends to undertake preliminary market engagement (PME) in advance of a forthcoming re-procurement exercise for the provision of a portfolio of already-outsourced IT and digital services that will collectively support end‑user technology, infrastructure, operations, cybersecurity, and service management.\nInformation about the PME process and expected activities can be found below, under the heading “Pre-Market Engagement”. \nThe current expected scope of service includes provision, management, and continuous improvement of the following service areas:\nITSM Tooling & Service Desk\nProvision and management and operation of a full 24×7×365 service desk including telephone, webchat, portal with self‑service capabilities, leveraging AI and automation.\nService Management Functions\nEnd‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management.\nWorkplace & End‑User Services\nUser Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities.\nInfrastructure Services\nManagement of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services.\nNetworking Services\nProvision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services.\nSecurity Services & Cyber Operations\nSecurity event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support.\nInfrastructure & Technology Projects\nAgile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes.\nArchitectural Support\nRoad‑mapping, innovation forums, project assurance, and obsolescence management.\nAdditional Services\nITSM platform provision and management, managed print services (MFDs, scanners, printers and specialist printers).\nDepending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.",
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        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
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    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-29T23:59:59+01:00",
        "description": "Pre-Market Engagement:\nPlease note that this PME does not constitute a call for competition and any future procurement will be advertised via a relevant UK e-notification service in accordance with the requirements of the Procurement Act 2023.  Participation in any stage of the PME is entirely voluntary and is not a condition of any future tender participation.\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, of the type described in this Preliminary Market Engagement Notice, irrespective of the particular sector(s) into which a supplier might most frequently provide such services. \nThe Trust reserves the right to conduct the PME in such flexible way as best suits its needs but it currently intends to begin PME on or around 22 April 2026 by undertaking the following activities:\n1. Delivering a presentation to potential suppliers on or around 22 April 2026 at which it will explain the nature and scope of its existing service in more detail, as well as providing information relating to its current thinking and expectations for the re-procurement. \nThe presentation will be delivered (i) in person, at a time and venue to be notified and also, at the same time (ii) online, via MS Teams, to enable participation of interested parties unable to attend in person.  [Depending upon the circumstances of the day (e.g., time left available at the end of the presentation, Trust resource commitments elsewhere etc), the Trust may (but without accepting any obligation to do so) take questions at this session].\nInterested parties wishing to attend in person must have registered their interest in attending such event with the Trust on or by 17 April 2026 (by email to the address set out below).   In person attendance is expected to  be restricted to a maximum of 2  representatives of each interested party and, in any event, will be limited by the maximum capacity of the selected venue (i.e. limited by reference to the overall number of people which the Trust considers the room can comfortably support).  Further information will be provided about this, on application to register for the event).  Places at the in-person event will be filled on a “first come, first served” basis. \nInterested parties wishing to attend on-line (including those unable to gain an in-person place at the event) must have registered their interest with the Trust on or by 20 April 2026) (by email to the address set out below), in order to do so.\n2. A few days after the presentation (most likely on or around 27 April 2026 so that participants in the PME have time to digest the information provided at the presentation and determine whether or not they wish to continue to participate in the PME), the Trust intends to publish an RFI.  Interested parties should note that the RFI will be subject to a submission deadline for responses (which will be in the region of 10 days from the date of publication) and that it will include wordcount limit(s).  \n3. Having reviewed responses to the RFI, the Trust may then (at its sole discretion) request further information from any responder and/or may request to meet (on-line or in person) with any one or more of the responders to the RFI, in each case to clarify their responses where considered unclear and/or obtain such further information from them as the Trust so chooses.\n4. The Trust may also, at any time during the PME, modify, supplement or request further information from any one or more of the parties remaining interested in the procurement at that time, as it so chooses.\n5. The Trust’s estimated date for closing the PME is 29 May 2026.\nLucy.giles3@nhs.net"
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  "initiationType": "tender"
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{
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  "tag": [
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  "date": "2026-04-08T13:41:56+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
  "buyer": {
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    "amendments": [
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    "description": "Worcestershire Acute Hospitals NHS Trust provides a comprehensive range of acute and specialist hospital-based services to the patients of Worcestershire and bordering areas. Services are delivered from 3 main sites -  the Alexandra Hospital in Redditch, Kidderminster Hospital and Treatment Centre, and Worcestershire Royal Hospital in Worcester – as well as some community-based services.\nThe Trust employs over 8000 people and has a turnover of around £750m.  It provides a wide range of services to patients in Worcestershire  and neighbouring areas including South Birmingham, Warwickshire, Shropshire, Herefordshire, Gloucestershire, and South Staffordshire. This results in a catchment population which varies between 420,000 and 800,000 depending on the service needed by our patients.  \nHigh-quality, safe, and timely patient care is underpinned by reliable and effective digital and ICT services. These systems support clinicians and staff in delivering care, enabling efficient hospital operations, and helping to ensure that patients experience coordinated and responsive services. The Trust therefore relies on a range of ICT infrastructure and technology services to maintain continuity of care and support its clinical and operational objectives.\nThis Pipeline notice relates to the re-procurement of certain outsourced ICT infrastructure management services for the Trust, including technical, consultancy and other services, in support of that aim.  \nThe services to be procured may vary from those currently being provided (including, potentially, managed print and other services) . Depending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.\nMaximum of 10 years (comprising an initial period and a number of extension periods) from conclusion of a transition period, which is anticipated to begin on 30 April 2027 and end on 31 May 2028\nIntended Procedure:\nCompetitive Flexible Procedure (with Conditions of Participation)\nPre-Market Engagement:\nThe Trust intends to enter into pre-market engagement with regard to this procurement opportunity.\nA pre-market engagement notice providing information about the intended pre-market engagement will be published in due course (estimated date to be on or around 8 April 2026).\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, irrespective of the particular sector(s) into which a supplier might most frequently provide such services.\nContract Location \nTLG1 - Hereford, Worcestershire and Warwickshire",
    "communication": {
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        "noticeType": "UK1",
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        "documentType": "plannedProcurementNotice",
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  "initiationType": "tender"
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{
  "id": "031041-2026",
  "tag": [
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  "date": "2026-04-02T15:26:06+01:00",
  "ocid": "ocds-h6vhtk-067c1b",
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    "description": "Worcestershire Acute Hospitals NHS Trust provides a comprehensive range of acute and specialist hospital-based services to the patients of Worcestershire and bordering areas. Services are delivered from 3 main sites -  the Alexandra Hospital in Redditch, Kidderminster Hospital and Treatment Centre, and Worcestershire Royal Hospital in Worcester – as well as some community-based services.\nThe Trust employs over 8000 people and has a turnover of around £750m.  It provides a wide range of services to patients in Worcestershire  and neighbouring areas including South Birmingham, Warwickshire, Shropshire, Herefordshire, Gloucestershire, and South Staffordshire. This results in a catchment population which varies between 420,000 and 800,000 depending on the service needed by our patients.  \nHigh-quality, safe, and timely patient care is underpinned by reliable and effective digital and ICT services. These systems support clinicians and staff in delivering care, enabling efficient hospital operations, and helping to ensure that patients experience coordinated and responsive services. The Trust therefore relies on a range of ICT infrastructure and technology services to maintain continuity of care and support its clinical and operational objectives.\nThis Pipeline notice relates to the re-procurement of certain outsourced ICT infrastructure management services for the Trust, including technical, consultancy and other services, in support of that aim.  \nThe services to be procured may vary from those currently being provided (including, potentially, managed print and other services) . Depending upon the particular service in question, the services will need to be provided both on-site - across the Trust’s premises and any external data centre locations used by the Trust - and remotely.\nMaximum of 10 years (comprising an initial period and a number of extension periods) from conclusion of a transition period, which is anticipated to begin on 30 April 2027 and end on 31 May 2028\nIntended Procedure:\nCompetitive Flexible Procedure (with Conditions of Participation)\nPre-Market Engagement:\nThe Trust intends to enter into pre-market engagement with regard to this procurement opportunity.\nA pre-market engagement notice providing information about the intended pre-market engagement will be published in due course (estimated date to be on or around 8 April 2026).\nWithout, in any way, restricting or limiting the Trust’s freedom to set such Conditions of Participation (including as to technical capability and/or experience) as it so chooses, the Trust welcomes participation in the pre-market engagement by all suppliers with demonstrable capabilities in the provision of large scale outsourced ICT infrastructure management services, irrespective of the particular sector(s) into which a supplier might most frequently provide such services.\nContract Location \nTLG1 - Hereford, Worcestershire and Warwickshire",
    "communication": {
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    "aboveThreshold": true,
    "mainProcurementCategory": "services",
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  "parties": [
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        "locality": "Worcester",
        "postalCode": "WR5 1DD",
        "countryName": "United Kingdom",
        "streetAddress": "Worcestershire Royal Hospital, Charles Hastings Way"
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  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "031041-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/031041-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-04-02T15:26:06+01:00"
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}