Services-Framework-Request for Services - Work Package C

The purpose of this tender is to be able to obtain specialised resources for Digital Services projects who are able to start immediately, as and when required. Currently, Digital Services (IT) obtain temporary resource from an existing framework, these include roles for architecture, delivery, business change and other adhoc roles that may be required. There are a number of challenges with this approach:

• Lack of flexibility - UU Digital Services take on staff on a full time basis, however often the resource is not required for a full 5 days a week, meaning the time is filled up on other non-value adding activities.
• Management of staff – there is currently a significant overhead associated with engaging and managing agency contract resource for UU.
• On boarding time – Current on boarding time is 6 – 8 weeks, however much of this timescale is due to UU processes and timescales. For the service we are looking for from the specialist supplier, UU will not have to follow the same process which would allow for a quicker on boarding process.

Digital Services require a flexible resourcing service to accommodate requests that come in from other business areas such as Domestic Retail and Wholesale. UU resources are not always available to respond to the increased demand of projects. Once all resources have been deployed, and are in use on projects – UU then need to turn to a third party with a clear standard of expertise and knowledge to ensure the job is done effectively. If UU does not have this option in place, it will cause a backlog in projects and potentially bring some to a halt until resources are available.

UU can procure people for a number of days as required and the management of the individuals deployed to UU will remain being managed by the supplier.

We anticipate this tender will be published within the next few months.