Services-Framework-Debt Collection

{
  "id": "007121-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-01-27T13:56:19Z",
  "ocid": "ocds-h6vhtk-060fba",
  "buyer": {
    "id": "GB-COH-02366678",
    "name": "UNITED UTILITIES WATER LIMITED"
  },
  "tender": {
    "id": "PRO004741",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "contractPeriod": {
          "endDate": "2029-11-30T23:59:59Z",
          "startDate": "2026-12-01T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Services-Framework-Debt Collection",
    "status": "planned",
    "documents": [
      {
        "id": "A-11032",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-11032",
        "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
        "description": "The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services.\nInterested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached.\n(The scope of this requirement may include but is not limited to the attached matrix:)",
        "documentType": "biddingDocuments"
      }
    ],
    "procedure": {
      "isAccelerated": true,
      "acceleratedRationale": "Negotiated tendering period - utilities/not central government"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "awardPeriod": {
      "endDate": "2026-11-10T23:59:59Z"
    },
    "description": "Service Requirement - Debt Collection (Household only).\nThe scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes.\nDebt Collection activities at United Utilities include:\n- Recovery of live debt on existing customer base.\n- Trace and Collect on Leaver Debts.\n- Field visits for various campaign activity.\n- Campaign Activity for earlier collections.\n- Specialist activities e.g. Probate.",
    "tenderPeriod": {
      "endDate": "2026-02-10T14:00:00Z"
    },
    "communication": {
      "futureNoticeDate": "2026-01-28T23:59:59Z"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-03T14:00:00Z"
    },
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "United Utilities is seeking to gather information from suppliers with a capability to provide the services either in part or in whole. If you have experience in this area, please could you provide at a minimum the following information and submit to Charlotte.whelan@uuplc.co.uk:\n•\tCompany Name.\n•\tContact details, including locations, telephone number, email address, main point of contact and position in the company.\n•\tCompletion of the matrix (spreadsheet) to identify what service/s you can offer.\n•\tDetails of your company's core/specialist skills\n•\tCase studies from any similar debt collection contracts that your company has completed within a regulated environment in the last 2 years.\n•\tA response to this PPN does not guarantee any invitation to participate in any future procurement process that United Utilities may conduct. Applicants will be required to participate in a pre-qualification process.",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-COH-02366678",
      "name": "UNITED UTILITIES WATER LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD61",
        "country": "GB",
        "locality": "Great Sankey",
        "postalCode": "WA5 3LP",
        "countryName": "United Kingdom",
        "streetAddress": "Haweswater House, Lingley Green Avenue"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366678",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "charlotte.whelan@uuplc.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PVVB-5589-BWHX",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "007121-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/007121-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-01-27T13:56:19Z"
      }
    ]
  },
  "initiationType": "tender"
}