Official UK procurement notice
Service Now (People Gateway) & Engage
Authority: Coventry University (Education)
What is being bought
Published requirement descriptionThe People Gateway provides our customers with a knowledge base, and a way of communicating with the team, submitting information, requests and case management. Engage ESM, provides us with the technical support.
CPV: Industry specific software package
The lotProcurement structure
single lot · no lot value publishedLot #1The People Gateway is a repository for our polices, procedures and FAQ's, and it also…
The People Gateway is a repository for our polices, procedures and FAQ's, and it also allows the business to communicate, submit information, forms and to raise enquiries with the People Team. The functionality also enables us to effectively manage the volume of work and prioritise cases where necessary to improve the overall customer experience.
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated without publication of a contract notice
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 16 Dec 2022, 10:59 GMT
- Last source update
- 16 Dec 2022, 10:59 GMT
- Authority reference
PD 791-22-TH- FTS notice number
2022/S 000-035636- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0391d7Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights
- Published justification
The current contract is due to expire on 31 December 2022, if we don't extend the contract, we will essentially lose the People Gateway functionality. The People Gateway is not only a repository for our polices, procedures and FAQ's, but it also allows the business to communicate, submit information or forms or to raise enquiries with the People Team. The functionality also enables us to effectively manage the volume of work and prioritise cases where necessary to improve the overall customer experience.
Service Now are market leaders for this type of product, therefore if we went out to tender we would struggle to find a comparable product. We have been with both Service Now and Engage for over 6 years now and the People Gateway is something that is used widely across the business. With Digital Services also being with Service Now, it allows us to share information on occasions as we have done with the Agile Working Scheme. Changing suppliers at this stage so close to the go-live date for Project Evolve, would not only generate a lot of additional work ahead of the new system, but it would also be very disruptive for the business.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Engage ESM Ltd | £366,800 † | — | Awarded |
Contracts
Contract 035636-2022-1 · Engage ESM Ltd
- Signed
- 16 Dec 2022
- Value
- £366,800
- Status
- active
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Engage ESM LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.