Service Desk Telephone Support - Shared Technology Services

{
  "id": "009340-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "10",
        "value": 8,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "8",
        "value": 200000,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "9",
        "value": 460000,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 200000,
        "measure": "lowestValidBidValue",
        "currency": "GBP"
      },
      {
        "id": "7",
        "value": 460000,
        "measure": "highestValidBidValue",
        "currency": "GBP"
      }
    ]
  },
  "date": "2025-03-14T08:58:55Z",
  "ocid": "ocds-h6vhtk-04ed11",
  "buyer": {
    "id": "GB-FTS-3165",
    "name": "London Borough of Brent"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:500012-2024:TEXT:EN:HTML"
    }
  ],
  "awards": [
    {
      "id": "009340-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-140719",
          "name": "Node4 Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN750540",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis.\nIt is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension.\nThe requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.\nShared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.\nThe three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "55%"
            },
            {
              "type": "price",
              "description": "45%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79500000",
            "scheme": "CPV",
            "description": "Office-support services"
          }
        ]
      }
    ],
    "title": "Service Desk Telephone Support - Shared Technology Services",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis.\nIt is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension.\nThe requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams.\nShared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests.\nThe three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3165",
      "name": "London Borough of Brent",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Wembley",
        "postalCode": "HA9 0FJ",
        "countryName": "United Kingdom",
        "streetAddress": "Brent Civic Centre, Engineers Way"
      },
      "details": {
        "url": "http://www.brent.gov.uk/",
        "buyerProfile": "http://www.brent.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "London Borough of Brent"
      },
      "contactPoint": {
        "name": "Mr Mike Ligorio",
        "email": "Mike.Ligorio@brent.gov.uk",
        "telephone": "+44 2089371748"
      }
    },
    {
      "id": "GB-FTS-140719",
      "name": "Node4 Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Derby",
        "postalCode": "DE24 8HZ",
        "countryName": "United Kingdom",
        "streetAddress": "Millennium Way, Pride Park"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Node4 Ltd"
      }
    },
    {
      "id": "GB-FTS-17752",
      "name": "London Borough of Brent",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Wembley",
        "postalCode": "HA9 0FJ",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "London Borough of Brent"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009340-2025-1",
      "status": "active",
      "awardID": "009340-2025-1",
      "dateSigned": "2025-02-01T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}