Service Charge Review

{
  "id": "027347-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-03-25T13:43:59Z",
  "ocid": "ocds-h6vhtk-067152",
  "buyer": {
    "id": "GB-PPON-PMHW-1723-WDCD",
    "name": "Thurrock Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-067152",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "AED",
          "amountGross": 0
        },
        "status": "active",
        "renewal": {
          "description": "6 months extension"
        },
        "hasRenewal": true,
        "awardCriteria": {
          "description": "60:40 Quality to Price Split."
        },
        "contractPeriod": {
          "endDate": "2027-06-15T23:59:59+01:00",
          "startDate": "2026-06-15T00:00:00+01:00",
          "maxExtentDate": "2027-12-15T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH32",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "79212100",
            "scheme": "CPV",
            "description": "Financial auditing services"
          },
          {
            "id": "79212500",
            "scheme": "CPV",
            "description": "Accounting review services"
          },
          {
            "id": "79412000",
            "scheme": "CPV",
            "description": "Financial management consultancy services"
          },
          {
            "id": "66171000",
            "scheme": "CPV",
            "description": "Financial consultancy services"
          },
          {
            "id": "79212300",
            "scheme": "CPV",
            "description": "Statutory audit services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          }
        ]
      }
    ],
    "title": "Service Charge Review",
    "value": {
      "currency": "GBP",
      "amountGross": 0
    },
    "status": "active",
    "documents": [
      {
        "id": "L-1",
        "url": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
        "description": "Link to Tender",
        "documentType": "biddingDocuments"
      },
      {
        "id": "L-2",
        "url": "https://in-tendhost.co.uk/thurrockcouncil",
        "description": "Link for suppliers to register on In-tend portal.",
        "documentType": "biddingDocuments"
      },
      {
        "id": "027347-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/027347-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-25T13:43:59Z"
      }
    ],
    "amendments": [
      {
        "id": "027347-2026",
        "description": "Added Link for supplier registration on Intend portal."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Council is seeking to procure a specialist partner to:\n1.\tDiagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases. An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.\n2.\tProvide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement. This should be categorised as quick wins and medium to long-term changes.\n3.\tProduce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency.\n4.\tDeliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.\n5.\tSupport Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.",
    "tenderPeriod": {
      "endDate": "2026-04-24T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-30T12:00:00+01:00"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "otherRequirements": {
      "reservedParticipationLocation": {
        "gazetteer": {
          "scheme": "GB-ONS",
          "identifiers": [
            "K02000001"
          ]
        },
        "description": null
      }
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PMHW-1723-WDCD",
      "name": "Thurrock Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH32",
        "country": "GB",
        "locality": "Grays",
        "postalCode": "RM17 6SL",
        "countryName": "United Kingdom",
        "streetAddress": "New Road"
      },
      "details": {
        "url": "http://www.thurrock.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PMHW-1723-WDCD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Benjamin Osae-Kwapong",
        "email": "Procurement@thurrock.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "026414-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-03-23T15:56:04Z",
  "ocid": "ocds-h6vhtk-067152",
  "buyer": {
    "id": "GB-PPON-PMHW-1723-WDCD",
    "name": "Thurrock Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-067152",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "AED",
          "amountGross": 0
        },
        "status": "active",
        "renewal": {
          "description": "6 months extension"
        },
        "hasRenewal": true,
        "awardCriteria": {
          "description": "60:40 Quality to Price Split."
        },
        "contractPeriod": {
          "endDate": "2027-06-15T23:59:59+01:00",
          "startDate": "2026-06-15T00:00:00+01:00",
          "maxExtentDate": "2027-12-15T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH32",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "79212100",
            "scheme": "CPV",
            "description": "Financial auditing services"
          },
          {
            "id": "79212500",
            "scheme": "CPV",
            "description": "Accounting review services"
          },
          {
            "id": "79412000",
            "scheme": "CPV",
            "description": "Financial management consultancy services"
          },
          {
            "id": "66171000",
            "scheme": "CPV",
            "description": "Financial consultancy services"
          },
          {
            "id": "79212300",
            "scheme": "CPV",
            "description": "Statutory audit services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          }
        ]
      }
    ],
    "title": "Service Charge Review",
    "value": {
      "currency": "GBP",
      "amountGross": 0
    },
    "status": "active",
    "documents": [
      {
        "id": "L-1",
        "url": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
        "description": "Link to Tender",
        "documentType": "biddingDocuments"
      },
      {
        "id": "026414-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/026414-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-23T15:56:04Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Council is seeking to procure a specialist partner to:\n1.\tDiagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases. An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.\n2.\tProvide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement. This should be categorised as quick wins and medium to long-term changes.\n3.\tProduce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency.\n4.\tDeliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.\n5.\tSupport Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.",
    "tenderPeriod": {
      "endDate": "2026-04-24T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-30T12:00:00+01:00"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "otherRequirements": {
      "reservedParticipationLocation": {
        "gazetteer": {
          "scheme": "GB-ONS",
          "identifiers": [
            "K02000001"
          ]
        },
        "description": null
      }
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PMHW-1723-WDCD",
      "name": "Thurrock Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH32",
        "country": "GB",
        "locality": "Grays",
        "postalCode": "RM17 6SL",
        "countryName": "United Kingdom",
        "streetAddress": "New Road"
      },
      "details": {
        "url": "http://www.thurrock.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PMHW-1723-WDCD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Benjamin Osae-Kwapong",
        "email": "Procurement@thurrock.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "026237-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-03-23T12:42:46Z",
  "ocid": "ocds-h6vhtk-067152",
  "buyer": {
    "id": "GB-PPON-PMHW-1723-WDCD",
    "name": "Thurrock Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-067152",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "AED",
          "amountGross": 0
        },
        "status": "active",
        "renewal": {
          "description": "6 months extension"
        },
        "hasRenewal": true,
        "awardCriteria": {
          "description": "60:40 Quality to Price Split."
        },
        "contractPeriod": {
          "endDate": "2027-06-15T23:59:59+01:00",
          "startDate": "2026-06-15T00:00:00+01:00",
          "maxExtentDate": "2027-12-15T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH3",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH34",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH35",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH37",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH36",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "79212100",
            "scheme": "CPV",
            "description": "Financial auditing services"
          },
          {
            "id": "79212500",
            "scheme": "CPV",
            "description": "Accounting review services"
          },
          {
            "id": "79412000",
            "scheme": "CPV",
            "description": "Financial management consultancy services"
          },
          {
            "id": "66171000",
            "scheme": "CPV",
            "description": "Financial consultancy services"
          },
          {
            "id": "79212300",
            "scheme": "CPV",
            "description": "Statutory audit services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          }
        ]
      }
    ],
    "title": "Service Charge Review",
    "value": {
      "currency": "GBP",
      "amountGross": 0
    },
    "status": "active",
    "documents": [
      {
        "id": "L-1",
        "url": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
        "description": "Link to Tender",
        "documentType": "biddingDocuments"
      },
      {
        "id": "026237-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/026237-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-23T12:42:46Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Council is seeking to procure a specialist partner to:\n1.\tDiagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases. An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.\n2.\tProvide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement. This should be categorised as quick wins and medium to long-term changes.\n3.\tProduce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency.\n4.\tDeliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.\n5.\tSupport Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.",
    "tenderPeriod": {
      "endDate": "2026-04-24T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-30T12:00:00+01:00"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "otherRequirements": {
      "reservedParticipationLocation": {
        "gazetteer": {
          "scheme": "GB-ONS",
          "identifiers": [
            "K02000001"
          ]
        },
        "description": null
      }
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendorganiser.co.uk/thurrockcouncil/aspx/ITFramework.aspx?SK=263de0ba-a4cf-469e-bfa4-9765d55fa77f",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PMHW-1723-WDCD",
      "name": "Thurrock Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH32",
        "country": "GB",
        "locality": "Grays",
        "postalCode": "RM17 6SL",
        "countryName": "United Kingdom",
        "streetAddress": "New Road"
      },
      "details": {
        "url": "http://www.thurrock.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PMHW-1723-WDCD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Benjamin Osae-Kwapong",
        "email": "Procurement@thurrock.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}