SEL ICB (Bromley) Community Phlebotomy

{
  "id": "059246-2025",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2025-09-24T13:20:36+01:00",
  "ocid": "ocds-h6vhtk-05a10a",
  "buyer": {
    "id": "GB-NHS-QKK",
    "name": "NHS South East London Integrated Care Board"
  },
  "tender": {
    "id": "PRJ2138 SEL ICB",
    "title": "SEL ICB (Bromley) Community Phlebotomy",
    "amendments": [
      {
        "id": "1",
        "description": "Value excluding VAT: £975,480 per annum with per-unit price (per bleed) of £7.39 for 132,000 units (bleeds).",
        "unstructuredChanges": [
          {
            "where": {
              "section": "II.1.5"
            },
            "newValue": {
              "text": "Value excluding VAT: £975,480 per annum with per-unit price (per bleed) of £7.39 for 132,000 units (bleeds)."
            },
            "oldValue": {
              "text": ""
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "NHS South East London Integrated Care Board (SEL ICB) is seeking to commission a Community Phlebotomy Service for the London Borough of Bromley. \nThe Community Phlebotomy Service was first commissioned in Bromley in 2017 to provide accessible, out-of-hospital provision for blood collection for patients across the borough.\nThe service provides blood tests in accessible community settings that enables earlier interventions to help manage more people in the community, reduces the reliance on hospital-based testing, and contributes to better referral quality to secondary care.\nThe service aims to: \n•\tProvide an accessible phlebotomy service that facilitates GP direct access to blood tests and urgent access if required. \n•\tEnable GPs to effectively manage their patients in primary care or to improve referrals to secondary care with the appropriate diagnostic investigations already completed. \n•\tEnsure that the provision of tests is conducted consistently and effectively across Bromley through achieving a set of agreed core standards, key performance indicators, and reporting arrangements. \n•\tSupport the commissioning of the highest value and quality services that meet national guidance.\nThe key service objectives for this contract term are (and these will be used to evaluate potential expressions of interest) to: \n•\tEmpowering Bromley GPs with phlebotomy services in a primary and community care setting. \n•\tProvide a more accessible service in community settings and convenient locations, as outlined in sections 2.4 and 2.14. For certain sites, the provider will be required to operate from locations specified by the commissioner, while others will be subject to assessment and confirmation.\n•\tProvide a flexible and appropriate service that is responsive to changes in demand, patient care and organisational requirements. \n•\tProvide a quality and clinically safe reporting service supported by the necessary trained, experienced and well-established workforce. \n•\tDeliver an integrated service that works seamlessly with GPs, the pathology provider, and wider health services, while developing and maintaining strong local relationships through collaboration with primary care clinicians, services, and pathways. \n•\tWorks in integrated approach with other interdependent services in the local system to develop and contribute to a sustainable neighbourhood diagnostics provision in Bromley. \n•\tWork with the pathology provider on planned transformation of GP blood test requesting technology and adapting to changing requirements of the service.\n•\tProvide safe, efficient, responsive, comprehensive and effective services which meet National guidelines, quality standards, accreditation requirements and statutory regulations. \n•\tProvide services that comply with information governance, data privacy and sharing agreements, facilities requirements and governance standards. \nThe provider is expected to demonstrate a proven track record in delivering community phlebotomy services for a minimum of three years in South East London, with prior experience in meeting the key objectives and service requirements as outlined.",
    "classification": {
      "id": "85100000",
      "scheme": "CPV",
      "description": "Health services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-NHS-QKK",
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI61",
        "locality": "London",
        "postalCode": "SE12TZ",
        "countryName": "United Kingdom",
        "streetAddress": "160 Tooley Street"
      },
      "details": {
        "url": "https://www.selondonics.org/icb/"
      },
      "identifier": {
        "id": "QKK",
        "scheme": "GB-NHS",
        "legalName": "NHS South East London Integrated Care Board"
      },
      "contactPoint": {
        "name": "Kiran Uppal",
        "email": "hub.queries@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "059245-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-09-24T13:12:40+01:00",
  "ocid": "ocds-h6vhtk-05a10a",
  "buyer": {
    "id": "GB-NHS-QKK",
    "name": "NHS South East London Integrated Care Board"
  },
  "tender": {
    "id": "PRJ2138 SEL ICB",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Currently, the Community Phlebotomy Service delivers phlebotomy at 10 locations across Bromley. Two of these are big-size venues, including the Orpington Health and Wellbeing Centre. The remaining eight sites are based within individual GP practices throughout the borough. \nIn 2024/25, the service facilitated over 100,000 blood tests, demonstrating its critical role in supporting diagnostics and improving access to care within the community.\nUnder this contract, the provider will be expected to deliver a between 120,000 -132,000 blood tests annually. The contract will be on a cost and volume basis with a per-unit price (per bleed) of £7.39. \nThe contract period for the service will be two years with the option to extend for a further one year. \nThe process being followed is a Most Suitable Provider Process under the Provider Selection Regime 2023.\nWe are not required to actively invite anyone to express interest but rather seek to notify the market of the intention.\nFor enquiries or to register interest, please contact hub.queries@nhs.net AND k.uppal3@nhs.net using reference number PRJ-2138.\nThe commissioner is seeking to achieve, via this procurement, a service and provider that is committed to supporting the development of neighbourhood models of healthcare. \nThe 10-Year Health Plan mandates neighbourhood models of healthcare and these are currently being developed across England. In Bromley, by 2026, the borough will have in place four neighbourhoods each with a new integrated neighbourhood team.  \nThe new model for this service is to operate under a hub and spokes model in each neighbourhood to ensure equitable access and efficient resource utilisation while maximising accessibility for patients.  \nHubs are high-capacity sites designed to offer designed to offer consistent, easily accessible appointments for a large volume of patients.  \nSpokes are smaller, community-based clinics that provide convenient, localised access to phlebotomy services, helping to reach patients closer to where they live. \nThe hubs and spokes will operate in an integrated and collaborative approach ensuring that patients receive a seamless experience regardless of the site they attend, and that resources are used efficiently across the system.  \nEach neighbourhood will have at least one hub at a designated central location as the main service delivery point with satellite clinics as spokes providing localised access to blood testing. \nThe provider is expected to undertake an assessment based on factors to determine an appropriate number of spokes clinics in each neighbourhood with an agreement with the NHS Southeast London ICB.  During the course of the contract, the provider will be expected to potentially change locations or delivery model as needed to align with the neighbourhood development programme. \nThe functions of the hubs and spokes are as follows - \nHub sites: \n•\tHighly accessible and central locations one in each neighbourhood. Provider will utilise existing the Health and Wellbeing Centres venue in two neighbourhoods.\n•\tEquipped to support higher patient volumes.  \n•\tHave provision for service bookable appointments on all weekdays, walk-in sessions and same day urgent phlebotomy with ability to provide service out-of-hours and on weekends.  \n•\tHave ability to expand capacity in time of high demand (Winter). \nSpoke sites: \n•\tSatellite locations (e.g. GP practices or community venues) providing good coverage of neighbourhood geography across the borough to ensure equitable access.  \n•\tParticularly aimed to providing access closer to patients, patients with mobility issues, targeting underserved areas. \n•\tThe number of locations will be determined through an assessment based on factors such as access, coverage, equitable provision across neighbourhoods, health inequalities, stable activity and operational feasibility and clinical suitability of the locations.\nThe Community Phlebotomy service is available to all people aged 13 years and above who are registered with a Bromley GP practice. It will offer patients bookable appointments, walk-in sessions, and on the same day urgent appointments*.\n* Urgent blood tests - Referrer or clinician who in their clinical judgement require same day appointment for the patient. Not suitable for patients who are acutely unwell or clinically unstable requiring secondary care referral. The phlebotomy service would have ring fenced capacity in each day's planning for urgent blood testing.\nCare Pathway:\n•\tThe requesting practice provides the patients with information to book the blood tests. \n•\tThe patient can access the appointment online. There should be a provision for the patient to cancel and rebook the appointment.  \n•\tThe patient attends the appointment. The phlebotomist accepts the patients with relevant request form.  \n•\tThe phlebotomist stores sample appropriately. \n•\tThe pathology provider is responsible for collecting the specimens, analysing the sample and communicating the results to the referrer practice or to agreed generic email inbox.  \n•\tThe requesting practice has a system in place for receiving the results. It is the responsibility of the referrer or practices to act upon the results and contact the patients accordingly. Additional information: Referral Pathway:\nAll patients requiring diagnostics will be referred by GPs, nurses, and other healthcare professionals using electronic order communications system.  Currently this is facilitated by tQuest. Provider will be expected to work with Pathology services and system partners in the transition from tQuest to a new order communication system scheduled for October 2026. \n•\tThe electronic referral is sent to the pathology provider. \n•\tPatients receive a blood test form from their practice. \n•\tThe form has a unique barcode with the details of the patient and the test requested.  \n•\tThe patients contact the phlebotomy service to arrange the appointment.  \n•\tPatients bring the form to the phlebotomy appointment. \n•\tThe phlebotomist takes the label with barcode from the form and places on the sample tubes.  \n•\tThe pathology provider is responsible for collection of the samples from the clinic locations.  \nThe provider will have a system that allows clinicians to refer directly for urgent blood testing.  \nIn line with the 10-year Health Plan, the long-term ambition for all community services is for patients to be able to book, cancel, and rearrange appointments online and integrated with the NHS App. \nRole and Responsibilities of the provider:\nThe service provider's role is to lead and coordinate the service, and they will be responsible for:  \nA.\tOverall: \n•\tDeliver a user-friendly blood testing service that prioritises patient needs, is respectful and easy to navigate for all patients. \n•\tManage booking of the patients' appointments via online booking and have an alternative way for booking service using a dedicated telephone number. \n•\tArrangements for booking urgent appointments by GPs and their practices. \n•\tProvide qualified phlebotomists who meet competency standards and have up-to-date training.  \n•\tProvide any equipment's and consumables to facilitate venepuncture. \n•\tMonitor efficiency and waiting times of hub and spoke clinics and make changes to maximise slot utilisation.  \n•\tEnsure appropriate infection prevention and control at all locations.  \n•\tThe provider is responsible for providing consumables, which must meet the requirements of the PRUH Pathology Laboratory. \n•\tProvide service reporting to the ICB as agreed with commissioners. \nB.\tWith clinics and appointments: \n•\tClinics will be in accessible locations with good public transport links.  \n•\tClinics and clinic times can be modified, in agreement with the NHS South East London ICB, to best utilise the service.  \n•\tThe number of appointments available at each phlebotomy hub will be determined by  \no\tevidence for demand in the area (i.e. audits, tQuest data), \no\tongoing monitoring of utilisation of the service (monthly reporting to commissioners), and \no\tequitable appointments per weighted population in each neighbourhood. \n•\tAppointment slots are no more than 5 minutes, and the service should not exceed 15 minutes in delay of appointments.   \n•\tThe provider is responsible for keeping DNAs to no more than 5% and will utilise text reminders to patients. \n•\tThe service should time slots for dedicated same day urgent blood testing. \n•\tThe service should have routine walk-in clinic sessions.  \n•\tThe service will implement any reasonable adjustments required to facilitate blood tests for people with physical disabilities, learning disability and/or mental health conditions.  \n•\tThe provider is responsible for service administration and minimising impact on host GP practices or venues, e.g. bookings and management of slots.  \nC.\tWith specimen collections: \n•\tLiaise with the pathology sample collection provider to agree sample collection schedules, including collection locations and pick-up times to ensure feasible transport routes. \n•\tChanges in collection times must be coordinated with the pathology service provider. \n•\tEnsure all samples are correctly labelled and matched to patient records and stored in appropriate conditions for collection. \n•\tIn event of missed or delayed collections, the provide will use agreed escalation process with pathology and specimen collection couriers.  \nD.\tWith patient experience: \n•\tPatients will have their blood samples taken in a clean, safe, and clinically appropriate environment by trained phlebotomists who are skilled in minimising discomfort and anxiety during the procedure.  \n•\tThe service will be responsive to the needs of patients who experience difficulty with blood tests, such as those with needle phobia or heightened anxiety. Reasonable adjustments will be made for such patients including extended appointment slots to allow for a calmer experience, private and quiet clinic settings to reduce stress, and for the phlebotomists trained in trauma-informed care and anxiety management. \n•\tPatients will be seen within 15 minutes of their scheduled appointment time, ensuring a timely and efficient service. \n•\tFacilities should be available for patients to recover in cases of patients who suffer from vasovagal fainting episodes. \n•\tProvider should have a system in place to gather and record patient feedback and report this to the commissioners through contract management.  \nE.\tWith promotion and publicity of the service: \n•\tThe provider will be responsible for communications with general practice staff and general public awareness on how to access the service through their own channels. \n•\tThe provider will support the NHS South East London ICB for communications through the Bromley Practice Bulletin and intranet platforms. \n•\tThe provider will use their own digital platforms such as websites for detailed outline of the service or social media channels to raise awareness and encourage uptake across the community."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI61"
          }
        ]
      }
    ],
    "title": "SEL ICB (Bromley) Community Phlebotomy",
    "status": "planned",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "NHS South East London Integrated Care Board (SEL ICB) is seeking to commission a Community Phlebotomy Service for the London Borough of Bromley. \nThe Community Phlebotomy Service was first commissioned in Bromley in 2017 to provide accessible, out-of-hospital provision for blood collection for patients across the borough.\nThe service provides blood tests in accessible community settings that enables earlier interventions to help manage more people in the community, reduces the reliance on hospital-based testing, and contributes to better referral quality to secondary care.\nThe service aims to: \n•\tProvide an accessible phlebotomy service that facilitates GP direct access to blood tests and urgent access if required. \n•\tEnable GPs to effectively manage their patients in primary care or to improve referrals to secondary care with the appropriate diagnostic investigations already completed. \n•\tEnsure that the provision of tests is conducted consistently and effectively across Bromley through achieving a set of agreed core standards, key performance indicators, and reporting arrangements. \n•\tSupport the commissioning of the highest value and quality services that meet national guidance.\nThe key service objectives for this contract term are (and these will be used to evaluate potential expressions of interest) to: \n•\tEmpowering Bromley GPs with phlebotomy services in a primary and community care setting. \n•\tProvide a more accessible service in community settings and convenient locations, as outlined in sections 2.4 and 2.14. For certain sites, the provider will be required to operate from locations specified by the commissioner, while others will be subject to assessment and confirmation.\n•\tProvide a flexible and appropriate service that is responsive to changes in demand, patient care and organisational requirements. \n•\tProvide a quality and clinically safe reporting service supported by the necessary trained, experienced and well-established workforce. \n•\tDeliver an integrated service that works seamlessly with GPs, the pathology provider, and wider health services, while developing and maintaining strong local relationships through collaboration with primary care clinicians, services, and pathways. \n•\tWorks in integrated approach with other interdependent services in the local system to develop and contribute to a sustainable neighbourhood diagnostics provision in Bromley. \n•\tWork with the pathology provider on planned transformation of GP blood test requesting technology and adapting to changing requirements of the service.\n•\tProvide safe, efficient, responsive, comprehensive and effective services which meet National guidelines, quality standards, accreditation requirements and statutory regulations. \n•\tProvide services that comply with information governance, data privacy and sharing agreements, facilities requirements and governance standards. \nThe provider is expected to demonstrate a proven track record in delivering community phlebotomy services for a minimum of three years in South East London, with prior experience in meeting the key objectives and service requirements as outlined.",
    "communication": {
      "futureNoticeDate": "2025-12-01T00:00:00Z"
    },
    "classification": {
      "id": "85100000",
      "scheme": "CPV",
      "description": "Health services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-NHS-QKK",
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI61",
        "locality": "London",
        "postalCode": "SE12TZ",
        "countryName": "United Kingdom",
        "streetAddress": "160 Tooley Street"
      },
      "details": {
        "url": "https://www.selondonics.org/icb/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "QKK",
        "scheme": "GB-NHS",
        "legalName": "NHS South East London Integrated Care Board"
      },
      "contactPoint": {
        "name": "Kiran Uppal",
        "email": "hub.queries@nhs.net"
      }
    }
  ],
  "language": "en",
  "description": "The ICB will be guided by the five key criteria outlined in the NHS Provider Selection Regime for evaluation of submissions in this process to select a suitable provider. \nThese criteria are:\n1.\tquality and innovation\n2.\tvalue\n3.\tintegration, collaboration and service sustainability\n4.\timproving access, reducing health inequalities and facilitating choice\n5.\tsocial value\nThe contract period for the service will be two years with the option to extend for a further one year. \nThe process being followed is a Most Suitable Provider Process under the Provider Selection Regime 2023.\nWe are not required to actively invite anyone to express interest but rather seek to notify the market of the intention.\nFor enquiries or to register interest, please contact hub.queries@nhs.net AND k.uppal3@nhs.net using reference number PRJ-2138.\nThis is a Provider Selection Regime (PSR) intended approach notice. It is NHS South East London Integrated Care Board's intention to carry out a Most Suitable Provider Process under the Provider Selection Regime 2023 to award a contract for Community Phlebotomy Services for the London Borough of Bromley.\nIt is NHS South East London Integrated Care Board's view, taking into account likely providers and all relevant information available at this time, that it is likely to be able to identify the most suitable provider for this service without running a competitive procurement.\nFor the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.\nDetails of the Award Decision-Makers: NHS North East London Integrated Care Board.",
  "initiationType": "tender"
}