Secondary Contact Centre

{
  "id": "030711-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-09-26T09:17:54+01:00",
  "ocid": "ocds-h6vhtk-04a300",
  "buyer": {
    "id": "GB-FTS-125203",
    "name": "Platform Housing Limited"
  },
  "tender": {
    "id": "DN2668",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "We will look to offer a 2 year (24 months) extension to the original 3 year term."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.\nThe purpose of this tender is to identify a supplier who can provide comprehensive call handling service.",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "Secondary Contact Centre",
    "value": {
      "amount": 550000,
      "currency": "GBP"
    },
    "status": "active",
    "bidOpening": {
      "date": "2024-10-25T16:05:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-10-25T16:05:00+01:00"
    },
    "description": "Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.\nThe purpose of this tender is to identify a supplier who can provide comprehensive call handling service.",
    "tenderPeriod": {
      "endDate": "2024-10-25T16:00:00+01:00"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://supplierlive.proactisp2p.com/Account/Login",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-125203",
      "name": "Platform Housing Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Solihull",
        "postalCode": "B37 7YD",
        "countryName": "United Kingdom",
        "streetAddress": "1700 Birmingham Business Parkway"
      },
      "details": {
        "url": "http://www.platformhg.com",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Platform Housing Limited"
      },
      "contactPoint": {
        "url": "https://supplierlive.proactisp2p.com/Account/Login",
        "name": "Stephanie Gill",
        "email": "stephanie.gill@platformhg.com"
      }
    },
    {
      "id": "GB-FTS-537",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      }
    },
    {
      "id": "GB-FTS-60296",
      "name": "The Cabinet Office",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW1A 2AS",
        "countryName": "United Kingdom",
        "streetAddress": "Correspondance Team, Cabinet Office, Whitehall"
      },
      "identifier": {
        "legalName": "The Cabinet Office"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}