Secondary Contact Centre · UK public procurement notice

Official notice

Authority: Platform Housing Limited (Public body)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: UK

Published estimate£550,000exc. VAT

Submissions closed 25 Oct 2024

What is being bought

Published requirement description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published

Lot #1Renewal

Delivery: UK

Extensions: We will look to offer a 2 year (24 months) extension to the original 3 year term.Variant bids: not allowed

79512000 Call centre

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes
First published: 26 Sept 2024, 09:17 BST
Last source update: 26 Sept 2024, 09:17 BST
Award evaluation window: 25 Oct 2024 – …
Authority reference: DN2668
FTS notice number: 2024/S 000-030711
Classification (CPV): Call centre
Delivery area: UK
Official registry OCID: ocds-h6vhtk-04a300 Find a Tender

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredLanguage: EN

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 25 Oct 2024, 16:00 BST
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bids opened: 25 Oct 2024, 16:05 BST

Detailed submission instructions & authority contactsFrom official release

supplierlive.proactisp2p.com/Account/Login ↗

Timeline

26 Sept 2024 → 25 Oct 2024 · 3 dates

Notice published
26 Sept 2024, 09:17 BST
Submission deadline
25 Oct 2024, 16:00 BST
Bids opened
25 Oct 2024, 16:05 BST

Contracting authority & participating public bodies

Platform Housing Limited

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities 1700 Birmingham Business Parkway, Solihull, UK, B37 7YDContact name, email Published organisation website ↗

Dispute resolution & review bodies

Royal Courts of JusticeReview body London
The Cabinet OfficeReview contact point London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.