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AwardedFind a Tender · award

Search Engine Optimisation (SEO) Services

Buyer: Transport for Wales →

BuyerTransport for Wales
StatusAwarded
DeadlineNot published
ValueValue not published
Published7 May 2025

What is being bought

2.1 This contract will help us develop and build our SEO strategy and deliver key SEO activities over a long-term relationship to cement our position as the go to organisation for travel in Wales and the borders. 2.2 Our key objectives are to Increase revenue, Enhance customer experience and Drive modal shift. As our SEO partner this may take the form of: - Building a solid Technical SEO platform. To ensure that the tfw.wales website is functioning as fast and as smooth as possible to be able to support demand of traffic levels and use of different devices. - Assessing on site SEO. To ensure we are found by users, important content is visible and the information is available and clear. - Identifying off site SEO opportunities and helping us leverage them. 2.3 As an organization we have a portfolio of 30+ websites/apps that are under our control. We’re currently in the middle of our ‘1 domain’ project which involves us closing down our subsites and absorbing them into our main website (tfw.wales) to create a ‘one stop shop’ website and app for users in Wales and the borders. Throughout this strategy we’ll need support to boost our main site’s SEO performance as well as optimizing the integration process as subsites are absorbed. 2.4 We’re responsible for ensuring all of our digital estate is available completely in Welsh, accessible, on brand and user friendly. The appointed SEO agency would be expected to take these criteria into account for any strategy, tactics or actions recommended or undertaken. 2.5 Main sites: - Tfw.wales | trc.cymru – This is our main website that we wish to maintain and build authority for. - tickets.trc.cymru/ | tocynnau.trc.cymru/ Our booking engine site that will also need to be maintained, however we wish to funnel users in via tfw.wales. 2.6 Subsites: Here is a selection of our smaller sites that will be absorbed, there may be others as our strategy progresses. - https://www.journeycheck.com/tfwrail/ - https://www.traveline.cymru/ - https://traws.cymru/ - https://www.pullmanrail.co.uk/ - https://news.tfw.wales/ - https://portal.tfw.wales/ 2.7 We’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:  1. Strategic SEO direction and specialist expertise  2. Technical SEO activities  3. Onsite SEO activities  4. Offsite SEO activities  5. General activities

Delivery location

UKL

Categories

IT services: consulting, software development, Internet and support 72000000Information systems or technology strategic review and planning services 72222000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

2.7 We’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:  1. Strategic SEO direction and specialist expertise  2. Technical SEO activities  3. Onsite SEO activities  4. Offsite SEO activities  5. General activities 1. Strategic SEO direction and specialist expertise  Collaborating with us to define the long-term vision of TfW’s online SEO presence.  Collaborating with us to develop the long-term direction of our SEO strategy to help us achieve that vision.  Develop a robust set of Key Performance Indicators for SEO performance and report on this performance regularly.  Developing impactful SEO activity that helps to achieve our 3 key objectives outlined above and build our distinctive brand to help us own our digital space.  Define our current keyword position and future positioning for different topics that we wish to be an authority on. Including but not limited to rail, bus, walking/wheeling and cycling in Wales.  Providing expert advice and guidance on strategic SEO development. Including industry developments i.e. algorithm changes and how we should adapt our strategy/tactics.  Collaborating with stakeholders and our network of experts / specialists across other brand and marketing activities to ensure campaign work is maximized for SEO impact. For example collaborating with our campaigns agency Golley Slater to ensure marketing campaigns are optimized for SEO.  Drawing on best-in-class knowledge and expertise by working with specialist advisers, agencies, consultants, and suppliers when needed. For example coordinating with third party UI/UX experts to help us undertake audits of areas on our website. 2. Technical SEO activities | Including but limited to  Audit and technical assessment of our websites and provide steps to improve performance. For example, image resizing. Providing a list of images on the website that would benefit from being optimized and providing instructions for a developer or content publisher to achieve this.  Collaborate with our development teams, both in house and third party, to fix technical SEO issues.  Manage search consoles, submitting optimised site maps and other associated activities. 3. Onsite SEO activities | Including but limited to  Audit on-site content from an SEO point of view and make recommendations to improve performance and measure impact.  Make User Experience (UX) / User Interface (UI) recommendations that will improve performance and measuring impact.  Assessing a user journey or webpage for Conversion Rate Optimisation (CRO) making recommendations for improving performance and measuring the impact.  Making recommendations/implementing internal linking that increases performance and measuring the impact.  Making recommendations/implementing changes to metadata that increases performance and measuring the impact.  Making recommendations/implementing on-brand tone of voice changes to written content to increase performance and measure the impact. 4. Offsite SEO | Including but limited to  Ability to effectively audit our offsite SEO performance and make recommendations to improve.  Demonstrable experience of building backlinks with relevant and high-ranking domains.  Demonstrable experience of digital PR with relevant and high-ranking domains increasing an aspect of authority for a given subject. 5. General activity | Included but limited to - Agreement of a preferred way of working. We often work in agile sprints for website releases. - Agreement to a standard set of Management Information and reporting. We have Google Analytics 4 and a comprehensive dashboard set up that can provide information on the relevant KPI’s. We would ask that any supplier also uses this source of information. Additional information: Procurement documentation available via the eTender Wales platform with project code project_55250 - Search Engine Optimisation (SEO) Services and ITT reference itt_107880

Statuscancelled

Award criteria
Quality — 70
price — 30

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and support, Information systems or technology strategic review and planning servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer155 median · 13.5 average (13 of 15 with a bid count)3.5 average (13 of 15 with named award suppliers)Not published
Delivery region: UKL3003 median · 16 average (116 of 300 with a bid count)3.9 average (147 of 300 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

019330-2025-C000845.00-1

Statusactive
Value£600,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0429c3
Latest release ID019330-2025
Latest release timestampWed May 07 2025 11:03:13 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
7 May 2025award, contract019330-2025
27 Dec 2023tender037910-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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    "description": "2.1\tThis contract will help us develop and build our SEO strategy and deliver key SEO activities over a long-term relationship to cement our position as the go to organisation for travel in Wales and the borders.\n2.2\tOur key objectives are to Increase revenue, Enhance customer experience and Drive modal shift.\nAs our SEO partner this may take the form of:\n-\tBuilding a solid Technical SEO platform. To ensure that the tfw.wales website is functioning as fast and as smooth as possible to be able to support demand of traffic levels and use of different devices.\n-\tAssessing on site SEO. To ensure we are found by users, important content is visible and the information is available and clear.\n-\tIdentifying off site SEO opportunities and helping us leverage them.\n2.3\tAs an organization we have a portfolio of 30+ websites/apps that are under our control. We’re currently in the middle of our ‘1 domain’ project which involves us closing down our subsites and absorbing them into our main website (tfw.wales) to create a ‘one stop shop’ website and app for users in Wales and the borders. Throughout this strategy we’ll need support to boost our main site’s SEO performance as well as optimizing the integration process as subsites are absorbed.\n2.4\tWe’re responsible for ensuring all of our digital estate is available completely in  Welsh, accessible, on brand and user friendly. The appointed SEO agency would be expected to take these criteria into account for any strategy, tactics or actions recommended or undertaken.\n2.5\tMain sites:\n-\tTfw.wales | trc.cymru – This is our main website that we wish to maintain and build authority for.\n-\ttickets.trc.cymru/ | tocynnau.trc.cymru/\nOur booking engine site that will also need to be maintained, however we wish to funnel users in via tfw.wales.\n2.6\tSubsites: Here is a selection of our smaller sites that will be absorbed, there may be others as our strategy progresses.\n-\thttps://www.journeycheck.com/tfwrail/\n-\thttps://www.traveline.cymru/\n-\thttps://traws.cymru/\n-\thttps://www.pullmanrail.co.uk/\n-\thttps://news.tfw.wales/\n-\thttps://portal.tfw.wales/\n2.7\tWe’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:\n\t1. Strategic SEO direction and specialist expertise\n\t2. Technical SEO activities\n\t3. Onsite SEO activities\n\t4. Offsite SEO activities\n\t5. General activities",
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Complete JSON history (2 releases)
7 May 2025 · 019330-2025 · award, contract
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    "description": "2.1\tThis contract will help us develop and build our SEO strategy and deliver key SEO activities over a long-term relationship to cement our position as the go to organisation for travel in Wales and the borders.\n2.2\tOur key objectives are to Increase revenue, Enhance customer experience and Drive modal shift.\nAs our SEO partner this may take the form of:\n-\tBuilding a solid Technical SEO platform. To ensure that the tfw.wales website is functioning as fast and as smooth as possible to be able to support demand of traffic levels and use of different devices.\n-\tAssessing on site SEO. To ensure we are found by users, important content is visible and the information is available and clear.\n-\tIdentifying off site SEO opportunities and helping us leverage them.\n2.3\tAs an organization we have a portfolio of 30+ websites/apps that are under our control. We’re currently in the middle of our ‘1 domain’ project which involves us closing down our subsites and absorbing them into our main website (tfw.wales) to create a ‘one stop shop’ website and app for users in Wales and the borders. Throughout this strategy we’ll need support to boost our main site’s SEO performance as well as optimizing the integration process as subsites are absorbed.\n2.4\tWe’re responsible for ensuring all of our digital estate is available completely in  Welsh, accessible, on brand and user friendly. The appointed SEO agency would be expected to take these criteria into account for any strategy, tactics or actions recommended or undertaken.\n2.5\tMain sites:\n-\tTfw.wales | trc.cymru – This is our main website that we wish to maintain and build authority for.\n-\ttickets.trc.cymru/ | tocynnau.trc.cymru/\nOur booking engine site that will also need to be maintained, however we wish to funnel users in via tfw.wales.\n2.6\tSubsites: Here is a selection of our smaller sites that will be absorbed, there may be others as our strategy progresses.\n-\thttps://www.journeycheck.com/tfwrail/\n-\thttps://www.traveline.cymru/\n-\thttps://traws.cymru/\n-\thttps://www.pullmanrail.co.uk/\n-\thttps://news.tfw.wales/\n-\thttps://portal.tfw.wales/\n2.7\tWe’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:\n\t1. Strategic SEO direction and specialist expertise\n\t2. Technical SEO activities\n\t3. Onsite SEO activities\n\t4. Offsite SEO activities\n\t5. General activities",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-4225",
      "name": "Transport for Wales",
      "roles": [
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        "centralPurchasingBody"
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      "address": {
        "region": "UKL",
        "locality": "Pontypridd",
        "postalCode": "CF37 4TH",
        "countryName": "United Kingdom",
        "streetAddress": "3 Llys Cadwyn, Taff Street"
      },
      "details": {
        "url": "http://tfw.wales",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA50685",
        "classifications": [
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            "description": "Transportation"
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        ]
      },
      "identifier": {
        "legalName": "Transport for Wales"
      },
      "contactPoint": {
        "email": "procurement@tfw.wales",
        "telephone": "+44 2921673434"
      }
    },
    {
      "id": "GB-FTS-146929",
      "name": "N21 GROUP LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKC22",
        "locality": "Newcastle upon Tyne",
        "postalCode": "NE62AR",
        "countryName": "United Kingdom",
        "streetAddress": "166 Brinkburn Street"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "N21 GROUP LIMITED"
      },
      "contactPoint": {
        "telephone": "+44 7542058000"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      },
      "contactPoint": {
        "telephone": "+44 2079477501"
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    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "019330-2025-C000845.00-1",
      "value": {
        "amount": 600000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "019330-2025-C000845.00-1",
      "dateSigned": "2024-09-12T00:00:00+01:00"
    }
  ],
  "description": "(WA Ref:150629)",
  "initiationType": "tender"
}
27 Dec 2023 · 037910-2023 · tender
{
  "id": "037910-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-12-27T08:51:47Z",
  "ocid": "ocds-h6vhtk-0429c3",
  "buyer": {
    "id": "GB-FTS-4225",
    "name": "Transport for Wales"
  },
  "tender": {
    "id": "C000845.00",
    "lots": [
      {
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        "renewal": {
          "description": "Option to extend for up to two periods of 12 months each."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "2.7\tWe’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:\n\t1. Strategic SEO direction and specialist expertise\n\t2. Technical SEO activities\n\t3. Onsite SEO activities\n\t4. Offsite SEO activities\n\t5. General activities\n1. Strategic SEO direction and specialist expertise\n\tCollaborating with us to define the long-term vision of TfW’s online SEO presence.\n\tCollaborating with us to develop the long-term direction of our SEO strategy to help us achieve that vision.\n\tDevelop a robust set of Key Performance Indicators for SEO performance and report on this performance regularly.\n\tDeveloping impactful SEO activity that helps to achieve our 3 key objectives outlined above and build our distinctive brand to help us own our digital space.\n\tDefine our current keyword position and future positioning for different topics that we wish to be an authority on. Including but not limited to rail, bus, walking/wheeling and cycling in Wales.\n\tProviding expert advice and guidance on strategic SEO development. Including industry developments i.e. algorithm changes and how we should adapt our strategy/tactics.\n\tCollaborating with stakeholders and our network of experts / specialists across other brand and marketing activities to ensure campaign work is maximized for SEO impact. For example collaborating with our campaigns agency Golley Slater to ensure marketing campaigns are optimized for SEO.\n\tDrawing on best-in-class knowledge and expertise by working with specialist advisers, agencies, consultants, and suppliers when needed. For example coordinating with third party UI/UX experts to help us undertake audits of areas on our website.\n2. Technical SEO activities | Including but limited to\n\tAudit and technical assessment of our websites and provide steps to improve performance. For example, image resizing. Providing a list of images on the website that would benefit from being optimized and providing instructions for a developer or content publisher to achieve this.\n\tCollaborate with our development teams, both in house and third party, to fix technical SEO issues.\n\tManage search consoles, submitting optimised site maps and other associated activities.\n3. Onsite SEO activities | Including but limited to\n\tAudit on-site content from an SEO point of view and make recommendations to improve performance and measure impact.\n\tMake User Experience (UX) / User Interface (UI) recommendations that will improve performance and measuring impact.\n\tAssessing a user journey or webpage for Conversion Rate Optimisation (CRO) making recommendations for improving performance and measuring the impact.\n\tMaking recommendations/implementing internal linking that increases performance and measuring the impact.\n\tMaking recommendations/implementing changes to metadata that increases performance and measuring the impact.\n\tMaking recommendations/implementing on-brand tone of voice changes to written content to increase performance and measure the impact.\n4. Offsite SEO | Including but limited to\n\tAbility to effectively audit our offsite SEO performance and make recommendations to improve.\n\tDemonstrable experience of building backlinks with relevant and high-ranking domains.\n\tDemonstrable experience of digital PR with relevant and high-ranking domains increasing an aspect of authority for a given subject.\n5. General activity | Included but limited to\n- Agreement of a preferred way of working. We often work in agile sprints for website releases.\n- Agreement to a standard set of Management Information and reporting. We have Google Analytics 4 and a comprehensive dashboard set up that can provide information on the relevant KPI’s. We would ask that any supplier also uses this source of information. Additional information: Procurement documentation available via the eTender Wales platform with project code project_55250\n- Search Engine Optimisation (SEO) Services and ITT reference itt_107880",
        "contractPeriod": {
          "durationInDays": 1080
        },
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            "description": "Information systems or technology strategic review and planning services"
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    ],
    "title": "Search Engine Optimisation (SEO) Services",
    "value": {
      "amount": 360000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
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    "documents": [
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        "documentType": "economicSelectionCriteria"
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      {
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    "bidOpening": {
      "date": "2024-01-29T12:00:00Z",
      "address": {
        "streetAddress": "Remotely"
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    },
    "legalBasis": {
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      "scheme": "CELEX"
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    },
    "awardPeriod": {
      "startDate": "2024-01-29T12:00:00Z"
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    "description": "2.1\tThis contract will help us develop and build our SEO strategy and deliver key SEO activities over a long-term relationship to cement our position as the go to organisation for travel in Wales and the borders.\n2.2\tOur key objectives are to Increase revenue, Enhance customer experience and Drive modal shift.\nAs our SEO partner this may take the form of:\n-\tBuilding a solid Technical SEO platform. To ensure that the tfw.wales website is functioning as fast and as smooth as possible to be able to support demand of traffic levels and use of different devices.\n-\tAssessing on site SEO. To ensure we are found by users, important content is visible and the information is available and clear.\n-\tIdentifying off site SEO opportunities and helping us leverage them.\n2.3\tAs an organization we have a portfolio of 30+ websites/apps that are under our control. We’re currently in the middle of our ‘1 domain’ project which involves us closing down our subsites and absorbing them into our main website (tfw.wales) to create a ‘one stop shop’ website and app for users in Wales and the borders. Throughout this strategy we’ll need support to boost our main site’s SEO performance as well as optimizing the integration process as subsites are absorbed.\n2.4\tWe’re responsible for ensuring all of our digital estate is available completely in  Welsh, accessible, on brand and user friendly. The appointed SEO agency would be expected to take these criteria into account for any strategy, tactics or actions recommended or undertaken.\n2.5\tMain sites:\n-\tTfw.wales | trc.cymru – This is our main website that we wish to maintain and build authority for.\n-\ttickets.trc.cymru/ | tocynnau.trc.cymru/\nOur booking engine site that will also need to be maintained, however we wish to funnel users in via tfw.wales.\n2.6\tSubsites: Here is a selection of our smaller sites that will be absorbed, there may be others as our strategy progresses.\n-\thttps://www.journeycheck.com/tfwrail/\n-\thttps://www.traveline.cymru/\n-\thttps://traws.cymru/\n-\thttps://www.pullmanrail.co.uk/\n-\thttps://news.tfw.wales/\n-\thttps://portal.tfw.wales/\n2.7\tWe’re looking to appoint a partner to help us build our SEO strategy and deliver the requirements of this contract with the following key areas of focus:\n\t1. Strategic SEO direction and specialist expertise\n\t2. Technical SEO activities\n\t3. Onsite SEO activities\n\t4. Offsite SEO activities\n\t5. General activities",
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      "performanceTerms": "As per the tender documentation.",
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      "hasElectronicOrdering": true,
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      "description": "IT services: consulting, software development, Internet and support"
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        "en",
        "cy"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
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    "submissionMethod": [
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    "procurementMethod": "open",
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          "appliesTo": [
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          ],
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    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://etenderwales.bravosolution.co.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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      "id": "GB-FTS-4225",
      "name": "Transport for Wales",
      "roles": [
        "buyer",
        "centralPurchasingBody"
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      "address": {
        "region": "UKL",
        "locality": "Pontypridd",
        "postalCode": "CF37 4TH",
        "countryName": "United Kingdom",
        "streetAddress": "3 Llys Cadwyn, Taff Street"
      },
      "details": {
        "url": "http://tfw.wales",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA50685",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Transportation"
          }
        ]
      },
      "identifier": {
        "legalName": "Transport for Wales"
      },
      "contactPoint": {
        "url": "https://etenderwales.bravosolution.co.uk",
        "email": "procurement@tfw.wales",
        "telephone": "+44 2921673434"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      },
      "contactPoint": {
        "telephone": "+44 2079477501"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=137595\n(WA Ref:137595)\nThe buyer considers that this contract is suitable for consortia.",
  "initiationType": "tender"
}