ScotRail Class 380 TSSSA · UK public procurement notice

The objective of this procurement is to appoint a Service Provider capable of delivering TSSSA for the Class 380 fleet, in supporting the Operator’s operational performance targets and asset management strategy.

Fleet Composition

The Class 380 fleet consists of:

• Sixteen (16) units comprising four (4) vehicles each; and
• Twenty-two (22) units comprising three (3) vehicles each.

Contract Objectives

This procurement aims to:

a. Improve fleet reliability, availability, and safety through structured technical and maintenance support.

b. Enhance operational efficiency through optimised spares management and streamlined logistics.

c. Support sustainability objectives by minimising waste, obsolescence, and energy consumption.

d. Improve customer experience through enhanced HVAC performance, upgraded Passenger Information Systems (PIS), and improved CCTV coverage.

Suppliers expressing interest in delivering the full Technical Support and Spares Supply Agreement (TSSSA) shall be responsible for the integrated delivery of all services described above, including:

• Technical support, investigations, and engineering improvement activities.
• Full materials supply and inventory management functions.
• 24/7 stores operation and logistics coordination.
• Development of performance reporting, KPIs, and continuous improvement initiatives.
• Joint responsibility with the Operator for the achievement of defined reliability and availability targets.

Suppliers bidding for the full TSSSA must demonstrate comprehensive capability across engineering, materials management, and logistics disciplines, supported by a robust management structure, digital tools, and evidence of prior delivery of integrated fleet support solutions in the global rail sector. Additional information: Access to the procurement documents is restricted. Further information can be obtained at:

scotrail.wax-live.com/S2C/DisplayModules/T… ↗

Tenders or requests to participate must be sent electronically to:

scotrail.wax-live.com/S2C/DisplayModules/T… ↗

Suppliers expressing interest in the Technical Support Only option shall be responsible for:

-Provision of engineering and technical expertise to support fleet fault diagnosis, reliability improvement, and incident investigation.

-Management and delivery of safety-critical technical investigations, including submission of full Technical Investigation (TI) reports within defined timeframes.

-Provision of 24/7 remote technical support and helpdesk capability to depot-based teams.

-Analysis of reliability trends and performance data to identify root causes and recommend corrective actions.

-Development and management of fleet modification and improvement campaigns in consultation with the Operator.

-Contribution to the Operator’s safety, reliability, and availability KPIs through data-driven engineering support.

Suppliers expressing interest in the Stores Management Only option shall be responsible for:

-Day-to-day operation of on-site stores at the designated depot, including 24/7 coverage to support maintenance operations.

-Receipt, inspection, storage, and issue of Operator-owned spares and consumables in compliance with relevant safety and environmental standards.

-Implementation and management of a comprehensive inventory control system, ensuring full traceability and auditability of all stock movements.

-Maintenance of accurate records of stock levels, shelf life, and replenishment requirements, with regular reporting to the Operator.

-Management of special tools, calibration schedules, and controlled issue processes.

-Administration of warranty returns, defect reporting, and supplier interfaces relating to defective or replacement materials.

Suppliers expressing interest in delivering the full Technical Support and Spares Supply Agreement (TSSSA) shall be responsible for the integrated delivery of all services described above, including:

-Technical support, investigations, and engineering improvement activities.

-Full materials supply and inventory management functions.

-24/7 stores operation and logistics coordination.

-Development of performance reporting, KPIs, and continuous improvement initiatives.

-Joint responsibility with the Operator for the achievement of defined reliability and availability targets.

Suppliers bidding for the full TSSSA must demonstrate comprehensive capability across engineering, materials management, and logistics disciplines, supported by a robust management structure, digital tools, and evidence of prior delivery of integrated fleet support solutions in the global rail sector.