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Scotland's Railway - Customer Insights Framework

Market and economic research; polling and statistics
Scotland (UKM)
Published value
£4,500,000
Submission deadline 31 Jan 2022, 08:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Network Rail Infrastructure Ltd: "Scotland's Railway - Customer Insights Framework". Published status: active. Published value: £4,500,000. 1 published lot. Recorded submission deadline: 31 Jan 2022, 08:00 GMT. See the official notice for participation instructions.
Contracting AuthorityNetwork Rail Infrastructure LtdScope & CategoriesNot publishedSubmission Window
Closed
31 Jan 2022, 08:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£4,500,000
Bidder Intelligence · Authority Profile: Network Rail Infrastructure Ltd
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Network Rail Infrastructure Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 111 active published awards; 67 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNetwork Rail Infrastructure Ltd
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published22 Dec 2021, 22:45 GMT
Last source update22 Dec 2021, 22:45 GMT
Recurring procurementNo
ClassificationMarket and economic research; polling and statistics
Delivery area
Scotland (UKM)
OCIDocds-h6vhtk-030508
What is being bought
It is expected that the successful tender will provide Scotland’s Railway with expertise and guidance on developing the appropriate customer insight framework that enables us to create action plans to support the identification of requirements to improve our offering as well as increasing passenger volumes across our network, and ultimately drive towards a railway that will support the Scottish Government’s ambitions for a carbon Net Zero society. This insight will be available for the whole rail industry in Scotland, not only Network Rail, so an end to end view of a passenger’s journey (or freight customers transportation of goods) is imperative.
What changed
From the official release history
  1. Published value updated to £4,500,000
    22 Dec 2021, 22:45 GMT
  2. Status changed to active
    22 Dec 2021, 22:45 GMT
  3. Official notice release published
    22 Dec 2021, 22:45 GMT
  4. Submission deadline changed to 31 Jan 2022, 08:00 GMT
    22 Dec 2021, 22:45 GMT
  5. Buyer information updated
    22 Dec 2021, 22:45 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    A Nil value framework will be procured under a measured term form of services agreement. This will cover the entirety of the Scotland region and each commission contract is expected to gather and analyse customer insights within a particular geographical area within the country. Further detail is available within the procurement documents. The framework is expected to run for three years, however an option for additional extensions totalling 5 years will be added to allow this service to run for longer if it is deemed necessary. The value to go through the framework is expected to be in the region of £2.5m, to accommodate emerging scope the cap will be set at £4.5m
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    22 Dec 2021, 22:45 GMT
  2. Submission deadline
    31 Jan 2022, 08:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Network Rail Infrastructure Ltd

Contracting authority GB-FTS-448
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published