Find a Tender
complete
Official procurement procedure
SAP Vendor Premium Engagement with SLA for Service and Support
IT services: consulting
software development
Internet and support
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Wales & West Utilities Limited: "SAP Vendor Premium Engagement with SLA for Service and Support". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Wales & West Utilities Limited | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Wales & West Utilities Limited
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Wales & West Utilities Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationModerate Concentration
WARM WALES - CYMRU GYNNESTop vendor: 41% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 13 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| WARM WALES - CYMRU GYNNES | 1 win | £2,000,000 |
| MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH) | 1 win | £1,150,000 |
| BRITISH KIDNEY PATIENT ASSOCIATION(THE) | 1 win | £1,100,000 |
| SUSTAINABLE COMMUNITY SOLUTIONS LIMITED | 1 win | £626,967 |
Procedure terms
Contracting AuthorityWales & West Utilities Limited | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published14 Feb 2025, 08:54 GMT | Last source update14 Feb 2025, 08:54 GMT | Recurring procurementNot published |
ClassificationIT services: consulting, software development, Internet and support | ||
Delivery area | ||
OCIDocds-h6vhtk-04def9 | ||
What is being bought
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule.
Currently WWU has SAP Product Support for Large Enterprises (PSLE).
WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
What changed
From the official release history
- Status changed to complete
14 Feb 2025, 08:54 GMT - Official notice release published
14 Feb 2025, 08:54 GMT - Buyer information updated
14 Feb 2025, 08:54 GMT
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedStatus not publishedPublished valueNot publishedSLA uplift for 2 years including: • An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes. • SLA uplift services directly tailored to WWU system-specific needs. • A single point of ownership for performance-related commitments. • Technical experience: SAP intimate understanding of the technology involved and the world wide exposure and knowledge base available will provide a unique capability to provide resolutions to issue encountered elsewhere across the global user base. • An independent perspective from the main system integrator for investigating practices and following up on resolution deliveryContract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
14 Feb 2025, 08:54 GMT - Award active
Not published · Not published - Contract active
Signed 12 Feb 2025, 00:00 GMT · Not published
Commercial outcome and competition
Awards Awarded supplier not published Not published · Not published · active |
Contracts Contract Not published · signed 12 Feb 2025, 00:00 GMT · active |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Wales & West Utilities Limited
Contracting authority GB-COH-05046791Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleWWU believe the services can only be supplied only by SAP (UK) Ltd.
Hence WWU is relying on The Utilities Contracts Regulations 2016, Regulation 50 (1)(c)(ii).
WWU believes that no service exists that can meet the following requirements:
• Vendor-Exclusive Integration: SLA uplift services are directly integrated into SAP's PSLE framework, leveraging SAP's proprietary tools and internal processes. |