Find a TenderAwarded without competition

Published 14 Feb 2025, 08:54 GMT

Official UK procurement notice

SAP Vendor Premium Engagement with SLA for Service and Support

Official notice

Authority: Wales & West Utilities Limited

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: South West (UKK)Wales (UKL)

Budget not disclosedValue not published

Awarded 12 Feb 2025no call for competition

What is being bought

Published requirement description

Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule.

Currently WWU has SAP Product Support for Large Enterprises (PSLE).

WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1SLA uplift for 2 years including:

SLA uplift for 2 years including:

An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes.
SLA uplift services directly tailored to WWU system-specific needs.
A single point of ownership for performance-related commitments.
Technical experience: SAP intimate understanding of the technology involved and the world wide exposure and knowledge base available will provide a unique capability to provide resolutions to issue encountered elsewhere across the global user base.
An independent perspective from the main system integrator for investigating practices and following up on resolution delivery

Delivery: South West, Wales

Extensions: SAP offer additional annual SLA services.

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 Feb 2025, 08:54 GMT
Last source update: 14 Feb 2025, 08:54 GMT
FTS notice number: 2025/S 000-005048
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: South West (UKK)Wales (UKL)
Official registry OCID: ocds-h6vhtk-04def9 Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

WWU believe the services can only be supplied only by SAP (UK) Ltd.

Hence WWU is relying on The Utilities Contracts Regulations 2016, Regulation 50 (1)(c)(ii).

WWU believes that no service exists that can meet the following requirements:

Vendor-Exclusive Integration: SLA uplift services are directly integrated into SAP's PSLE framework, leveraging SAP's proprietary tools and internal processes.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Contracts signed 1latest 12 Feb 2025

1 further award records carry no date or value.

Contracts

Contract 005048-2025-1 · supplier not published
Signed
12 Feb 2025
Value
—
Status
active

Contracting authority & participating public bodies

Wales And West Utilities

Contracting authorityProduction, transport and distribution of gas and heat GB-COH: 05046791 Wales & West House, Spooner Close, Coedkernew, NEWPORT, Wales, NP108FZContact name, email

Dispute resolution & review bodies

Wales & West UtilitiesReview body Newport

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.