SaaS Respond - Annual Licence, Support and Maintenance

Official notice

Authority: City of Bradford Metropolitan District Council (Local council)

Below threshold - without competition

Sectors: Software Packages & ERP (48)Health & Social Care (85) Delivery: Yorkshire & Humber (UKE41)

Awarded value£84,942published award · exc. VAT

Awarded 27 Feb 2026no call for competition

Awarded to APTEAN LIMITED

What is being bought

Published requirement description

This direct award is made under Schedule 5, paragraph 7 of the Procurement Act 2023, allowing continuation of the Council's existing Respond case - management system. The system supports the logging and management of statutory and social care complaints across multiple services, and changing supplier would cause technical incompatibilities and disrupt essential complaint - handling functions.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Yorkshire & Humber

48218000 License management software package 85300000 Social work and related services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 27 Feb 2026, 14:19 GMT
Last source update: 27 Feb 2026, 14:33 GMT
Authority reference: EX2073
FTS notice number: 2026/S 000-017989
Latest notice: Contract details notice (UK7)
Delivery area: Yorkshire & Humber (UKE41)
Official registry OCID: ocds-h6vhtk-065e6d Find a Tender

Notice history

4 events · 3 releases on Find a Tender · since 27 Feb 2026

Transparency notice published
27 Feb 2026, 14:19 GMT
UK5
Contract award notice published
27 Feb 2026, 14:29 GMT
UK6
Contract details notice published
27 Feb 2026, 14:33 GMT
UK7
Contract signature expected
1 Apr 2026, 23:59 BST
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £84,9421 award exc. VAT

Contracts signed 1latest 27 Feb 2026

Awarded to	Value	Date	Status
APTEAN LIMITED1 Apr 2026 – 31 Mar 2029	£84,942	27 Feb 2026	Awarded

Contracts

SaaS Respond - Annual Licence, Support and Maintenance · APTEAN LIMITED
Signed
27 Feb 2026
Value
£84,942
Period
1 Apr 2026 – 31 Mar 2029
Status
active

Contracting authority & participating public bodies

City of Bradford Metropolitan District Council

Contracting authorityPublic authority - sub-central government GB-PPON: PBWW-4714-TBHN City Hall, Centenary Square, Bradford, Yorkshire & Humber, BD1 1HXContact email

Bidders & participating suppliers

1 commercial party on the notice

APTEAN LIMITEDAwarded supplier Lincoln House, Wellington Crescent, Fradley Park, Lichfield, West Midlands, WS13 8RZContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender27 Feb 2026, 14:33 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender27 Feb 2026, 14:29 GMT
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender27 Feb 2026, 14:19 GMT