TenderlineUK
Procurement Intelligence
Search
Find a TenderAwardedContract details notice
Published 18 Aug 2025, 19:31 BST

Official UK procurement notice

RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services

Official notice

Authority: SOUTH WEST SMART APPLICATIONS LIMITED (Public body)·On behalf of: ATKINSRÉALIS UK LIMITED

Open framework scheme5 lotsGoodsOpen procedureAbove thresholdSME suitable
Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Transport Equipment & Vehicles (34)Software Packages & ERP (48)
+2 moreTransport & Passenger Services (60)IT Services & Software (72)
 Delivery listed: Guernsey (GG)Isle of Man (IM)Jersey (JE)
+1 moreUK
Framework ceiling (notional)£100,000,000total for 5 lots · framework ceiling, not attributable revenue · 1 value update
Submissions closed 6 Oct 2025awarded 26 Nov 2025
Awarded to FARA AS +19 more5 awards
Framework period 8 yrsends 30 Nov 2033 · extension options published · starts 30 Nov 2025

What is being bought5 lots · detail below

Published requirement description

Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members.

This Framework is making available for its Members the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services.

These five Lots form the focal point for any modern Ticketing & Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services.

Lot 1: RTPI Content Management Systems (CMS)

The RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It will distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management.

The systems are scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency.

Lot 2: Ticket Vending Machines

The Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs.

The machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network.

Lot 3: Electronic Ticket Machines

The ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking.

Suppliers will ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs.

Lot 4: Accessible Rail Information And Support Units

Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.

Lot 5: Transport And Data Managed Services

The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards.

This Lot has 7 Parts:

Lot 5 - Part 1. Journey Planning Managed Service

Lot 5 - Part 2. Consultancy Support Managed Service

Lot 5 - Part 3. Operational Data Evaluation Managed Service

Lot 5 - Part 4. Entitlement Travel Managed Service

Lot 5 - Part 5. Operator Support Managed Service

Lot 5 - Part 6. Scholars Travel Managed Service

Lot 5 - Part 7. Commercial Travel Managed Service

CPV: Computer screens and consoles · Computer terminals · Computer-related equipment · Consoles · Display screens · Flat panel displays · Non-scheduled passenger transport · Public transport services by railways · Railway equipment · Software package and information systems · Software programming and consultancy services · Touch screen monitors · +1 more

How this framework works

From the published notice
Type
Open framework · open framework scheme (admission reopens)
Call-offs
call-offs may be awarded directly or by further competition
Bids received
7 bids on the busiest of 5 lots · 20 suppliers appointed
Framework period
8 yrs from 30 Nov 2025
Scheme runs until
4 Feb 2034
Supplier levy on call-offs (max %)

3% of call-off value · The standard fee charged to Suppliers is 3%. Where an Order is of a significantly high value, this may be negotiated to a capped total instead, with the equivalent % thereafter provided as a discount to the Buyer.

Who may buy through it

Scottish Local Authorities

Scottish Government & Executive Agencies

Transport Scotland

Scottish Regional Transport Partnerships

Unitary Authorities in Wales

Welsh Government & Executive Agencies

Transport for Wales

Welsh Transport Partnerships

Wales Transport Commissions

Metropolitan District Councils in England

Unitary Authorities in England

County Councils in England

Mayoral Authorities in England

Combined Authorities in England

City Regions in England

London Borough Councils

Other Transport Bodies

Transport for London

Department for Transport

District Borough and City Councils

Councils in Northern Ireland

All Transport Bodies in Northern Ireland

Translink

Any other Public Sector body in the UK with an interest in transport or any UK transport operator

All Rail TOCs in the UK

Rail Delivery Group acting through ATOC Ltd and working in conjunction with partners

Any Member of SAM at the time they wish to Call-Off from the Framework. See www.talktosam.co.uk ↗.

Published description of the framework

Prices have been submitted by Suppliers as part of the Framework Award process. Where a Buyer asks SAM to use the Framework for goods or services which can fully be met by multiple Suppliers on a Framework Lot, then SAM will provide the Buyer with a report covering Options helping them to identify the most advantageous Supplier. If the Buyer is satisfied, then they will be able to undertake a Direct Award. Alternatively, a Buyer may request data from SAM for them to undertake their own Supplier comparison.

Where a Buyer wishes to ask Suppliers on the Lot directly to cost a Buyers specific requirements, then SAM may run a Further Competition for the Buyer to determine that for them. All Suppliers who are expected to meet the Buyers criteria will be invited to participate - unless the Supplier has notified SAM otherwise. Alternatively, the Buyer may seek to undertake a Further Competition directly.

Call-offs published through it2

Notices that name this framework as their framework in the official record. Many call-offs are never published, so this is a floor, not utilisation.

Lots and requirements (5)Procurement structure

5 lots · all with a published value · same conditions of participation on every lot

Every one of these 5 lots carries the same published figure, £20,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1RTPI Content Management Systems (CMS)Awarded 8 yrsSMEceiling above

The RTPI CMS Lot within the Framework focuses on the provision, installation, and maintenance of a Content Management System for Real Time Passenger Information (RTPI) services. The solution must be supplier-agnostic, compatible with industry standards, and capable of integrating with various data sources such as GTFS, SIRI, BODS, and RSS. Core functions include generating and distributing content, ranging from real-time transport schedules to multimedia advertising across Passenger Information Displays (PIDs). The system must support sophisticated management features via a web based portal, enabling authorised users to customise layouts, control content, manage access rights, and handle multilingual messaging. Technical requirements also emphasise scalability, open interfaces, cloud hosting, and robust security aligned with

GDPR and industry best practices. The CMS must incorporate monitoring, fault management, and reporting tools to ensure continuous service quality.

Delivery and operational requirements demand processes for commissioning, testing, migration, and ongoing maintenance. This includes defined backup and recovery standards, structured PID interfacing using the RTiG CMS to PID Interface Protocol, and

clear documentation practices. Testing phases encompass integration, factory, user acceptance, and site acceptance tests, alongside a silent running period to verify system stability. The supplier must adopt formal project management methods, provide comprehensive training, and meet strict service levels and KPIs. Ongoing operations require high levels of system availability, regular capacity planning, software updates, and

continuous audit trails. The Fault Management System must allow for proactive monitoring, logging, and resolution of issues, while ensuring operational transparency through monthly reporting and maintenance reviews.

Contract period: 30 Nov 2025 – 30 Nov 2033 (8 yrs)
Delivery listed: Guernsey (GG), Isle of Man (IM), Jersey (JE), UKEligibility: SME eligible
Extensions: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
30230000 Computer-related equipment48000000 Software package and information systems60140000 Non-scheduled passenger transport
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

Lot #2Ticket Vending MachinesAwarded 8 yrsSMEceiling above

The Ticket Vending Machine (TVM) Lot within the Framework is centered on ensuring modern, reliable, and accessible equipment that aligns with operational and customer service goals. The document outlines the technical requirements, emphasizing durability, compliance with accessibility standards, and integration with existing transport systems. A key outcome is the selection of machines that support a wide range of payment options, including contactless cards, mobile payments, and traditional cash handling, which ensures inclusivity for all passenger demographics. Additionally, the procurement process

has prioritized machines with strong cybersecurity features, remote monitoring capabilities, and straightforward maintenance processes to minimize downtime and operating costs.

Another important outcome is the alignment of the TVMs with long-term strategic objectives such as sustainability, scalability, and future-proofing. The chosen machines will need to meet environmental standards, with energy-efficient components and

recyclable materials, while also offering flexibility for future upgrades such as new ticketing products or additional payment methods. User experience is a central consideration, with interfaces designed for clarity, multilingual support, and accessible features for passengers with disabilities. Overall, the procurement process has delivered outcomes that balance technical robustness, customer usability, and value for money,

ensuring that the TVMs can serve as a reliable backbone of the transport network for years to come.

Contract period: 30 Nov 2025 – 30 Nov 2033 (8 yrs)
Delivery listed: Guernsey (GG), Isle of Man (IM), Jersey (JE), UKEligibility: SME eligible
Extensions: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
30231000 Computer screens and consoles34940000 Railway equipment34980000 Transport tickets48000000 Software package and information systems
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

Lot #3Electronic Ticket MachinesAwarded 8 yrsSMEceiling above

This Framework Lot is seeking the provision of Fixed ITSO Electronic Ticket Machines (ETMs) for passenger transport services, and their ancillary equipment.

Fixed ETMs are important in enabling a passenger to board and pay for transport, via multiple methods including ITSO Smart Cards, Contactless EMV, Tap-On Tap-Off (ToTo), ABT, Electronic Tokens, Multi-format Barcodes (including QR Codes), Cash, Stored Value Payment Cards and similar methods.

Fixed ETMs can come in a range of sizes and types from large single fixed ETMs on baseplates, to smaller split ETMs with no baseplates, as well as component based systems involving a fixed ETM complemented by additional Tap Off Readers or other

equipment throughout a vehicle.

Fixed ETMs are usually used in safe, dry environments such as on-bus or in an office, but may be interchangeable with other vehicles where the same baseplates (where relevant) are used.

Fixed ETMs can be supported by a range of support software and licences to provide additional services to the customer. These can include areas such as a dynamic back office system, real time vehicle location, SIRI feeds for Real Time Passenger Information

display systems, Support for Account Based Ticketing (ABT) Systems, Automatic Vehicle Location, BODs Compliance, Driver Messaging, Dynamic Seat Reservation, Schedule Adherence,

Traffic Light Priority Control, and Multiple Payment Systems to name but a few.

This Framework Lot is seeking to host a number of Fixed ETM types, sizes, configurations as well as support equipment, services and licences to enable the Users of the Framework to

have a wide choice of supply options.

This Framework Lot is seeking to host a number of ETM Suppliers for passenger transport services, who are committed to partnership working and the application of ITSO, EMV, ABT,

Barcode and other forms of electronic ticketing for passengers.

This Framework Lot will be available for all public sector bodies in the UK, including Local Authorities, Highway Authorities, Combined Authorities, and Regional Transport Authorities

in England, Wales, Scotland, and Northern Ireland as well as National Transport Bodies such as Transport for Wales, Transport Scotland, Translink and the Department for Transport.

It will also be available for use by any bus/rail/tram/ferry operator in the UK.

Contract period: 30 Nov 2025 – 30 Nov 2033 (8 yrs)
Delivery listed: Guernsey (GG), Isle of Man (IM), Jersey (JE), UKEligibility: SME eligible
Extensions: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
34980000 Transport tickets
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

Lot #4Accessible Rail Information And Support UnitsAwarded 8 yrsSMEceiling above

Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly

information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote

inclusivity, and make public transport a safe and welcoming option for everyone.

Contract period: 30 Nov 2025 – 30 Nov 2033 (8 yrs)
Delivery listed: Guernsey (GG), Isle of Man (IM), Jersey (JE), UKEligibility: SME eligible
Extensions: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
30231100 Computer terminals30231200 Consoles30231300 Display screens30231310 Flat panel displays30231320 Touch screen monitors34940000 Railway equipment
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

Lot #5Transport and Data Managed ServicesAwarded 8 yrsSMEceiling above

The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of

managing complex systems in-house, all while maintaining compliance, security, and performance standards.

This Lot has 7 Parts:

Lot 5 - Part 1. Journey Planning Managed Service

Lot 5 - Part 2. Consultancy Support Managed Service

Lot 5 - Part 3. Operational Data Evaluation Managed Service

Lot 5 - Part 4. Entitlement Travel Managed Service

Lot 5 - Part 5. Operator Support Managed Service

Lot 5 - Part 6. Scholars Travel Managed Service

Lot 5 - Part 7. Commercial Travel Managed Service

Contract period: 30 Nov 2025 – 30 Nov 2033 (8 yrs)
Delivery listed: Guernsey (GG), Isle of Man (IM), Jersey (JE), UKEligibility: SME eligible
Extensions: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.
34980000 Transport tickets48000000 Software package and information systems60140000 Non-scheduled passenger transport72200000 Software programming and consultancy services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation · identical on every lot2
  • Economic & financial standing

    As detailed within the Procurement Specific Questionnaire (PSQ)

  • Technical & professional ability

    As detailed within the Technical Requirements document of each Lot within the ITT.

What this means for your bid
  • “RTPI Content Management Systems, Ticket Vending Machines, Electronic…” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Open framework scheme
Who may use this agreement
Scottish Local Authorities Scottish Government & Executive Agencies Transport Scotland Scottish Regional Transport Partnerships Unitary Authorities in Wales Welsh Government & Executive Agencies Transport for Wales Welsh Transport Partnerships Wales Transport Commissions Metropolitan District Councils in England Unitary Authorities in England County Councils in England Mayoral Authorities in England Combined Authorities in England City Regions in England London Borough Councils Other Transport Bodies Transport for London Department for Transport District Borough and City Councils Councils in Northern Ireland All Transport Bodies in Northern Ireland Translink Any other Public Sector body in the UK with an interest in transport or any UK transport operator All Rail TOCs in the UK Rail Delivery Group acting through ATOC Ltd and working in conjunction with partners Any Member of SAM at the time they wish to Call-Off from the Framework. See www.talktosam.co.uk. · open scheme: new suppliers can join during the term
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
18 Aug 2025, 19:31 BST
Last source update
16 Feb 2026, 14:07 GMT
Award evaluation window
Submission end – 19 Nov 2025
Authority reference
SAM Framework 007
FTS notice number
2025/S 000-052884
Latest notice
Contract details notice (UK7)
Classification (CPV)
Computer screens and consolesComputer terminalsComputer-related equipmentConsolesDisplay screensFlat panel displaysNon-scheduled passenger transportPublic transport services by railwaysRailway equipmentSoftware package and information systems
+3 moreSoftware programming and consultancy servicesTouch screen monitors
Delivery area in notice
Guernsey (GG)Isle of Man (IM)Jersey (JE)UK
Official registry OCID
ocds-h6vhtk-058a27 Find a Tender

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Appointment period ends
6 Oct 2025, 12:00 BST
Clarification deadline
26 Sept 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Supplier levy on call-offs (max %)

call-off levy · 3% of call-off value · The standard fee charged to Suppliers is 3%. Where an Order is of a significantly high value, this may be negotiated to a capped total instead, with the equivalent % thereafter provided as a discount to the Buyer.

Detailed submission instructions & authority contactsFrom official release

www.nationalmobilitiesprocurementhub.co.uk/latest ↗

This is the link to the ITT. Section 2.11 of the ITT confirms that Tenders can be submitted by email to [email protected]

Timeline

18 Aug 2025 → 16 Feb 2026 · 10 dates
  1. Planning notice published
    18 Aug 2025, 19:31 BST
  2. Tender notice published
    1 Sept 2025, 15:30 BST
  3. Next notice expected
    1 Sept 2025, 23:59 BST
  4. Clarification questions by390 days ago
    26 Sept 2025, 12:00 BST
  5. Admission / appointment period ends380 days ago · period end, not a bid countdown
    6 Oct 2025, 12:00 BST
  6. Award decision expected by335 days ago
    19 Nov 2025, 23:59 GMT
  7. Assessment summaries sent328 days ago
    27 Nov 2025
  8. Contract starts325 days ago
    30 Nov 2025
  9. Standstill ends315 days ago
    9 Dec 2025, 23:59 GMT
  10. Latest notice published247 days ago
    16 Feb 2026, 14:07 GMT

Notice history

8 events · 4 releases on Find a Tender · since 18 Aug 2025
  1. Planned procurement notice published
    18 Aug 2025, 19:31 BST
    UK3
  2. Tender notice published
    1 Sept 2025, 15:30 BST
    UK4
  3. Published value updated to £100,000,000
    1 Sept 2025, 15:30 BST
    was £20,000,000
  4. Status changed to active
    1 Sept 2025, 15:30 BST
  5. Contract award notice published
    27 Nov 2025, 16:32 GMT
    UK6
  6. Status changed to complete
    27 Nov 2025, 16:32 GMT
  7. Contract signature expected
    10 Dec 2025, 23:59 GMT
    scheduled
  8. Contract details notice published
    16 Feb 2026, 14:07 GMT
    UK7
Routine re-releases (4)
  • 2025-08: 1 release · 18 Aug 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 205 awards · see the list ↓
Bids received 76 from SMEs · busiest of 5 lots
Named bidders 19published on the award notice
Contracts signed 5latest 19 Jan 2026

£20,000,000 is the framework's published maximum, restated by the publisher on 5 award rows. It is one ceiling, not 5 separate sums, and no share per lot is published; those rows read “ceiling above”.

Awarded toValueDateStatus
Lot 1 · RTPI Content Management Systems (CMS)1 award
FARA ASSME, JOURNEO PLCSME, Journeo Passenger Systems Limited, THE HUB COMPANY LIMITEDSME, Vix Technology UK LtdSME10 Dec 2025 – 9 Dec 2033Options: The right to additional purchases while the contract is valid. Framework Lot 1: RTPI content Management Systems (CMS) is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.ceiling above26 Nov 2025Awarded
Lot 2 · Ticket Vending Machines1 award
CAMMAX LIMITEDSME, THE HUB COMPANY LIMITEDSME, Worldline IT Services UK Limited10 Dec 2025 – 9 Dec 2033Options: The right to additional purchases while the contract is valid. Framework Lot 2: Ticket Vending Machines is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.ceiling above25 Nov 2025Awarded
Lot 3 · Electronic Ticket Machines1 award
FLOWBIRD TRANSPORT LIMITEDSME, INIT INNOVATIONS IN TRANSPORTATION LIMITEDSME10 Dec 2025 – 9 Dec 2033Options: The right to additional purchases while the contract is valid. Framework Lot 3: Electronic Ticket Machines is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.ceiling above25 Nov 2025Awarded
Lot 4 · Accessible Rail Information And Support Units1 award
GLOBAL DISPLAY SOLUTIONS LIMITED, KADFIRE LIMITEDSME, TEW ENGINEERING LTDSME, THE HUB COMPANY LIMITEDSME, THE SM@RT GROUP LTDSME10 Dec 2025 – 9 Dec 2033Options: The right to additional purchases while the contract is valid. Framework Lot 4: Accessible Rail Information And Support Units is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.ceiling above25 Nov 2025Awarded
Lot 5 · Transport and Data Managed Services1 award
HUDDL MOBILITY LIMITEDSME, NATIONAL PUBLIC TRANSPORT INFORMATION LIMITEDSME, Smart Applications ManagementSME, Theoremus ADSME, Trafi Ltd, UBI TRANSPORTSSME +1 more10 Dec 2025 – 9 Dec 2033Options: The right to additional purchases while the contract is valid. Framework Lot 5: Transport and Data Managed Services has a total of 7 parts within it: Lot 5 - Part 1. Journey Planning Managed Service Lot 5 - Part 2. Consultancy Support Managed Service Lot 5 - Part 3. Operational Data Evaluation Managed Service Lot 5 - Part 4. Entitlement Travel Managed Service Lot 5 - Part 5. Operator Support Managed Service Lot 5 - Part 6. Scholars Travel Managed Service Lot 5 - Part 7. Commercial Travel Managed Service A Supplier may have bid for a single or multiple parts of the Lot and been awarded as such. Each Lot Part is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot and Lot Part offerings and complement a wider offer.ceiling above25 Nov 2025Awarded

Contracts

All 5 of these contracts carry the same published figure, £20,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Lot 3. Electronic Ticket Machines · FLOWBIRD TRANSPORT LIMITEDSME, INIT INNOVATIONS IN TRANSPORTATION LIMITEDSME

    Signed
    19 Jan 2026
    Value
    ceiling above
    Period
    19 Jan 2026 – 18 Jan 2034
    Status
    active
    Options
    Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.
    4 agreed KPIs: Basic Performance Standards · The availability of the ETM in the Live Environment · Incident Resolution …
    • Basic Performance Standards, The full SLA Requirements are detailed within the Framework Call Off schedule 14 Annex A and Section 13 of the ETM Technical Requirements Document. The basic Performance Standards include: 1. System Hours of Operation - The ETMs shall be available 99% available at core times. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30
    • The availability of the ETM in the Live Environment, The availability of the ETM in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the ETM solution is available to enable full operation, wider messaging and to enable full interface interaction, Hotlist and Actionlist exchanges and reporting with underpinning systems (e.g. Fault Management System).
    • Incident Resolution, How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.
    • Payment of Management Fee, Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

  • Lot 2: Ticket Vending Machines · CAMMAX LIMITEDSME, THE HUB COMPANY LIMITEDSME, Worldline IT Services UK Limited

    Signed
    13 Jan 2026
    Value
    ceiling above
    Period
    13 Jan 2026 – 12 Jan 2034
    Status
    active
    Options
    Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.
    4 agreed KPIs: Basic Performance Standards · Availability of the TVM in a Live Environment · Incident Resolution …
    • Basic Performance Standards, The full SLA Requirements are detailed within the Framework Call-Off Schedule 14 Annex A. The basic Performance Standards include: 1. System Hours of Operation - The TVMs shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30
    • Availability of the TVM in a Live Environment, The availability of the TVM in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the TVM solution is available to enable full operation, wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).
    • Incident Resolution, How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.
    • Payment of Management Fee, Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

  • Lot 1. RTPI Content Management Systems (CMS) · FARA ASSME, JOURNEO PLCSME, Journeo Passenger Systems Limited, THE HUB COMPANY LIMITEDSME, Vix Technology UK LtdSME

    Signed
    12 Jan 2026
    Value
    ceiling above
    Period
    12 Jan 2026 – 11 Jan 2034
    Status
    active
    Options
    Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.
    4 agreed KPIs: Basic Performance Standards · Availability of the CMS Solution in the Live Environment · Incident Resolution …
    • Basic Performance Standards, The full SLA Requirements are detailed within the Framework Document Appendix D. The basic Performance Standards include: 1. System Hours of Operation - The CMS System shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30
    • Availability of the CMS Solution in the Live Environment, The availability of the CMS Solution in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the CMS solution is available to enable full operation of all PID and wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).
    • Incident Resolution, How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.
    • Payment of Management Fee, Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

  • Lot 5 - Transport and Data Managed Services · HUDDL MOBILITY LIMITEDSME, NATIONAL PUBLIC TRANSPORT INFORMATION LIMITEDSME, Smart Applications ManagementSME, Theoremus ADSME, Trafi Ltd, UBI TRANSPORTSSME +1 more

    Signed
    12 Jan 2026
    Value
    ceiling above
    Period
    12 Jan 2026 – 11 Jan 2034
    Status
    active
    Options
    Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.
    4 agreed KPIs: Basic Performance Standards · The availability of the Service in the Live Environment. · Incident Resolution …
    • Basic Performance Standards, The full SLA Requirements are detailed within the Framework Call Off. The basic Performance Standards include: 1. System Hours of Operation - The Systems shall be available 99% available at core times. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30
    • The availability of the Service in the Live Environment., The availability of the Service in the Live Environment. The KPI has a minimum target of 99.00% full availability, meaning the solution is available to enable full operation and reporting with underpinning systems (e.g. Fault Management System).
    • Incident Resolution, How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.
    • Payment of Management Fee, Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

  • Lot 4. Accessible Rail Information And Support Units · GLOBAL DISPLAY SOLUTIONS LIMITED, KADFIRE LIMITEDSME, TEW ENGINEERING LTDSME, THE HUB COMPANY LIMITEDSME, THE SM@RT GROUP LTDSME

    Signed
    5 Jan 2026
    Value
    ceiling above
    Period
    5 Jan 2026 – 4 Jan 2034
    Status
    active
    Options
    Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.
    4 agreed KPIs: Basic Performance Standards · Availability of the ARISU in the Live Environment · Incident Resolution …
    • Basic Performance Standards, The full SLA Requirements are detailed within the ARISU Requirements Document. The basic Performance Standards include: 1. System Hours of Operation - The ARISUs shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30
    • Availability of the ARISU in the Live Environment, The availability of the ARISU in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the ARISU solution is available to enable full operation, wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).
    • Incident Resolution, How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.
    • Payment of Management Fee, Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · RTPI Content Management Systems (CMS)4final-stage tenders40—
2 · Ticket Vending Machines3final-stage tenders20—
3 · Electronic Ticket Machines2final-stage tenders10—
4 · Accessible Rail Information And Support Units5final-stage tenders40—
5 · Transport and Data Managed Services7final-stage tenders60—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

6 public bodies on the notice

SOUTH WEST SMART APPLICATIONS LIMITED

Contracting authorityPublic authority - sub-central government GB-COH: 07205882 · GB-PPON: PXRH-2169-YCGM 14 High Cross, Truro, South West, TR1 2AJContact name, email, phone

Other public bodies

  • ATKINSRÉALIS UK LIMITEDProcuring entityPossible Technical AssessorGB-COH: 00688424GB-PPON: PLLV-1772-YDYN Surrey, South EastContact email
  • INNOVATIOUS LIMITEDProcuring entityPossible Technical AssessorGB-COH: 09766662GB-PPON: PCBD-6415-QXNT Ruislip, LondonContact email
  • RAIL DELIVERY GROUP LIMITEDProcuring entityAdvisor and AssessorGB-COH: 08176197GB-PPON: PMXW-9895-MJXN London, LondonContact email
  • SYSTRA LIMITEDProcuring entityAssessorGB-COH: 03383212GB-PPON: PDCT-9245-NWYG London, LondonContact email
  • TIM RIVETT CONSULTING LTDProcuring entityTender Advisor and AssessorGB-COH: 10092263GB-PPON: PPXR-9114-NVLH Sheffield, Yorkshire & HumberContact email

Framework contractors & participating bidders

20 commercial parties on the notice
  • CAMMAX LIMITEDFramework contractorGB-COH: 03803278GB-PPON: PQZJ-1522-GCBR Unit 2a Willowbridge Way, Castleford, Yorkshire & Humber, WF10 5NPContact email
  • FARA ASFramework contractorGB-PPON: PYDX-5614-VZNV Falkenborgvegen 36A, Trondheim, NO, 7044, NOContact email
  • FLOWBIRD TRANSPORT LIMITEDFramework contractorGB-COH: 01232487GB-PPON: PZJH-5743-MXVT 10 Willis Way, Poole, South West, BH15 3SSContact email
  • GLOBAL DISPLAY SOLUTIONS LIMITEDFramework contractorGB-COH: 07017740GB-PPON: PVPD-2483-WDPG Unit 9 Bss House, Swindon, South West, SN2 2PJContact email
  • HUDDL MOBILITY LIMITEDFramework contractorGB-COH: FC041121GB-PPON: PJLX-8736-JWJY Portershed 1 Bowling Green, Galway City, IE, H91HE9E, IEContact email
  • INIT INNOVATIONS IN TRANSPORTATION LIMITEDFramework contractorGB-COH: 07234994GB-PPON: PMGJ-5211-QQXQ Price House 37 Stoney Street, Nottingham, East Midlands, NG1 1LSContact email
  • JOURNEO PASSENGER SYSTEMS LIMITEDFramework contractorGB-COH: 02437872GB-PPON: PPCH-7825-HMWD 12 Charter Point Way, Ashby-De-La-Zouch, East Midlands, LE65 1NFContact email
  • JOURNEO PLCFramework contractorGB-COH: 02974642GB-PPON: PLNX-3896-ZGGX 12 Charter Point Way, Ashby-De-La-Zouch, East Midlands, LE65 1NFContact email
  • KADFIRE LIMITEDFramework contractorGB-COH: 03039624GB-PPON: PZGN-5523-QYVN 61 Richmond Road, Twickenham, London, TW1 3AWContact email
  • NATIONAL PUBLIC TRANSPORT INFORMATION LIMITEDFramework contractorGB-COH: 04134242GB-PPON: PDJG-2456-CRTZ 101a Davy Road, Plymouth, South West, PL6 8BXContact email
Show 10 more suppliers
  • SMART APPLICATIONS MANAGEMENT LIMITEDFramework contractorGB-COH: 10303587GB-PPON: PJPV-5923-GRTP Second Floor, Cobourg House, Plymouth, South West, PL1 1QXContact email
  • TEW ENGINEERING LTDFramework contractorGB-COH: 01134730GB-PPON: PQJL-8634-JHHD 5 Osborne Terrace, Newcastle Upon Tyne, North East, NE2 1SQContact email
  • THE HUB COMPANY LIMITEDFramework contractorGB-COH: 03759347GB-PPON: PHHY-3829-QTDZ 1 Montrose Villas, London, London, W6 9TTContact email
  • THE SM@RT GROUP LTDFramework contractorGB-COH: 12436459GB-PPON: PTBG-4139-DWDG Suite 3 Waterside Business Centre,, Leigh, North West, WN7 4DBContact email
  • TRAFI LIMITEDFramework contractorGB-COH: 09326640GB-PPON: PDRN-7892-YBWT Menzies Llp, 2nd Floor, Magna House, Staines-Upon-Thames, South East, TW18 4BPContact email
  • Theoremus ADFramework contractorGB-PPON: PPCD-5762-BYDR 22 San Stefano, block 4, fl. 7, Sofia, BG, 1504, BGContact email
  • UBI TRANSPORTSFramework contractorGB-PPON: PTWJ-9325-HZYH 25 RUE GAMBETTA, MACON, FR, 71000, FRContact email
  • UNICARD LIMITEDFramework contractorGB-COH: 04817824GB-PPON: PMXN-3739-XLDM Holes Bay House, Upton Road, Poole, South West, BH17 7AGContact email
  • VIX TECHNOLOGY UK LIMITEDFramework contractorGB-COH: 03039051GB-PPON: PMJL-5169-MRDN Ridgecourt The Ridge, Surrey, South East, KT18 7EPContact email
  • WORLDLINE IT SERVICES UK LIMITEDFramework contractorGB-COH: 08514184GB-PPON: PZDC-4647-GCGJ Beeston Business Park, 1 Technology Drive, Nottingham, East Midlands, NG9 1LAContact email

Official documents & specifications (34)

Official links; attachments are not copied

Tender pack and attachments

  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has…
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has…
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
Show 9 more documents
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Bidding documents and specifications tenderBidding documents and specificationsThis weblink is the page where: 1). The Framework 7 ITT is hosted; 2). Where Framework 7 support documents are hosted; 3). Where the RFI catalogue will be hosted, and 4). Where core communications from SAM to all Bidders will be posted.
  • Bidding documents and specifications tenderBidding documents and specificationsPDFThe Associated tender document outlines in more detail the organisations eligible to use the Framework.
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …
  • Signed contract contractSigned contractPDFCopy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has …

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
Show 4 more notices
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Planned procurement notice planningPlanned procurement noticeUK3Planned procurement notice on Find a Tender

5 further documents are listed in the JSON mirror.