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Published 18 Nov 2022, 14:21 GMT

Official UK procurement notice

Royal Mail Quality of Service Audits

Official notice

Authority: Ofcom (Public body)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: London (UKI)
Published estimate£480,000exc. VAT2.1% below published estimate
Submissions closed 10 Mar 2023awarded 2 May 2023
Awarded to Analysys Mason Limited

What is being bought

Published requirement description

Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom’s functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail).

Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service.

These standards include, for example, delivering:

  • 93% of first class letters within one working day;
  • 98.5% of second class letters within three working days;
  • 99% of special delivery letters by 1pm one working day after collection; and
  • Within certain postcode areas, 91.5% of first class letters within one working day

Ofcom has a requirement for the monitoring of Royal Mail’s Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E).

The audit would involve critically assessing Royal Mail’s testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards.

CPV: Accounting, auditing and fiscal services · Auditing services

The lotProcurement structure

single lot · value published
Lot #1Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to beAwardedPublished value£480,000

Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to be

awarded to a single provider.

The procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts

Directive (and as implemented in the UK by the Public Contracts Regulations).

The total value of the services is estimated in the range £420,000 - £480,000 ex VAT over

a five-year contract term.

Interested parties can access the full tender documentation and guidance via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk ↗.

Tenderer's will need to be registered on the portal for access to the documentation. Once registered tenderers should locate 'itt_1339 - C20221470 - Royal Mail Quality of Service Audits'.

Delivery: London
Variant bids: not allowed
79200000 Accounting, auditing and fiscal services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70Price: 130
Published sub-criteria (3)
  • Qualitative: 70
  • Price: 30
  • price: 100
Published award criteria (3)
  • Qualitative: 70
  • Price: 30
  • Price: 100
What this means for your bid
  • Price carries 130 of 200 points: a 10% discount moves about 13 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
18 Nov 2022, 14:21 GMT
Last source update
18 May 2023, 14:20 BST
Award evaluation window
10 Feb 2023 – …
Authority reference
C20221470
FTS notice number
2023/S 000-014201
Classification (CPV)
Accounting, auditing and fiscal servicesAuditing services
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-03868b Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic payment

Publisher note: Interested parties should express their interest via the Ofcom eTendering portal, hosted by Jaggaer at the following link: www.ofcom.bravosolution.co.uk. Registered suppliers will be able to log-in and locate 'itt_1313 Expressions of Interest: Royal Quality of Service Audits' for more details. Suppliers not yet registered will need to visit the link above and click on 'Register Here' to create a profile. Once registered log-in and locate 'itt_1313 Expressions of Interest: Royal Quality of Service Audits' for more details.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Tender documents are also served through a separate tool: https://ofcom.bravosolution.co.uk/ ↗

Submission deadline
10 Mar 2023, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
10 Feb 2023, 12:05 GMT
Detailed submission instructions & authority contactsFrom official release

ofcom.bravosolution.co.uk ↗

Timeline

31 Jan 2023 → 18 May 2023 · 4 dates
  1. Next notice expected
    31 Jan 2023
  2. Bids opened
    10 Feb 2023, 12:05 GMT
  3. Submission deadline
    10 Mar 2023, 12:00 GMT
  4. Notice published
    18 May 2023, 14:20 BST

Notice history

4 events · 3 releases on Find a Tender · since 8 Feb 2023
  1. Status changed to active
    8 Feb 2023, 13:44 GMT
  2. Procurement method changed
    8 Feb 2023, 13:44 GMT
  3. Deadline published: 10 Mar 2023, 12:00 GMT
    8 Feb 2023, 13:44 GMT
  4. Status changed to complete
    18 May 2023, 14:20 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £470,0001 contract exc. VAT
Bids received 3
Contracts signed 1latest 2 May 2023
Awarded toValueDateStatus
Analysys Mason Limited£470,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids———

Contracting authority & participating public bodies

OFCOM

Contracting authorityPublic bodyBody governed by public lawUK Communications Regulator Riverside House, 2a Southwark Bridge Road, London, London, SE1 9HAContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High CourtMediation bodyReview bodyReview contact point London

Bidders & participating suppliers

1 commercial party on the notice
  • Analysys MasonAwarded supplier North West Wing, Bush House, Aldwych, London, London, WC2B 4PJ

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria