RM6181 - Contract Award - Consumer Advise and Information Phoneline

Official notice

Authority: DESNZ & DSIT Group Commercial

ServicesAward procedure without prior publication of a call for competition

Sectors: Postal and telecommunications services (64) Delivery: UK

Awarded value£1,369,832published contract · exc. VAT

Awarded 19 Jan 2026no call for competition

Awarded to HINDUJA GLOBAL SOLUTIONS UK LIMITED

What is being bought

Published requirement description

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

CPV: Postal and telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1Consumer and Advise servicesAwarded

Delivery: UK

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 19 Jan 2026, 11:48 GMT
Last source update: 19 Jan 2026, 11:48 GMT
FTS notice number: 2026/S 000-004274
Classification (CPV): Postal and telecommunications services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-060889 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,369,8321 contract exc. VAT

Bids received 5

Contracts signed 1latest 19 Jan 2026

Awarded to	Value	Date	Status
HINDUJA GLOBAL SOLUTIONS UK LIMITEDConsumer Advice and Information Phoneline	£1,369,832 †	—	Awarded

Contracts

Consumer Advice and Information Phoneline · HINDUJA GLOBAL SOLUTIONS UK LIMITED
Signed
19 Jan 2026
Value
£1,369,832
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
5bids	—	—	—

Contracting authority & participating public bodies

DESNZ & DSIT Group Commercial

Contracting authorityNational or federal agency/officeGeneral public services London, UKContact email

Dispute resolution & review bodies

Department for Energy Security & Net Zero (DESNZ)Review body London

Bidders & participating suppliers

1 commercial party on the notice

Hinduja Global Solutions UK Limited (HGS)Awarded supplier Preston, UK

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.