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Official procurement procedure

RM6181 - Contract Award - Consumer Advise and Information Phoneline

Postal and telecommunications services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: DESNZ & DSIT Group Commercial: "RM6181 - Contract Award - Consumer Advise and Information Phoneline". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDESNZ & DSIT Group CommercialScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: DESNZ & DSIT Group Commercial
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for DESNZ & DSIT Group Commercial. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
12.1Bids / Report
31% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 31 active published awards; 29 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDESNZ & DSIT Group Commercial
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published19 Jan 2026, 11:48 GMT
Last source update19 Jan 2026, 11:48 GMT
Recurring procurementNot published
ClassificationPostal and telecommunications services
Delivery area
UK
OCIDocds-h6vhtk-060889
What is being bought
To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures
What changed
From the official release history
  1. Status changed to complete
    19 Jan 2026, 11:48 GMT
  2. Official notice release published
    19 Jan 2026, 11:48 GMT
  3. Buyer information updated
    19 Jan 2026, 11:48 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Consumer and Advise services
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    19 Jan 2026, 11:48 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 19 Jan 2026, 00:00 GMT · £1,369,832
Commercial outcome and competition
Awards
Hinduja Global Solutions UK Limited (HGS)
Not published · Not published · active
Contracts
Consumer Advice and Information Phoneline
£1,369,832 · signed 19 Jan 2026, 00:00 GMT · active
Bid statistics
bids: 5 (lot 1)
Buyer and organisations in this procedure

DESNZ & DSIT Group Commercial

Contracting authority GB-FTS-114034
View buyer profile

  • DESNZ & DSIT Group Commercial
    buyer

    London, UK
    NZBIcommercial@energysecurity.gov.uk

  • Department for Energy Security & Net Zero (DESNZ)
    reviewBody

    London

  • Hinduja Global Solutions UK Limited (HGS)
    supplier

    Preston, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleContract awarded under Crown Commercial services Framework agreement RM6181 Lot 1