Ricards Lodge High School - ICT Managed Service

Ricards Lodge High School (RLHS) encompasses 1,298 pupils girls and is located in Wimbledon. At Ricards Lodge our vision is to 'Educate Successful Women of the Future'. To achieve this we have 4 overarching aims which are: • To ensure that all our students are able to take full and equal places as women; who take opportunities and assume responsibility in a changing global society • To deliver to all our students a broad, balanced and flexible curriculum • To provide a stimulating, secure and purposeful environment in which each student is motivated to strive for excellence • To work together in an effective partnership with RR6, parents and carers and the wider community. We identified five values which underpin all our work. These are; • We Aspire • We are Resilient • We are Compassionate • We champion Equality • We work Together These are embedded in an ethos in which we build student confidence, integrity and excellence in a caring, happy school community so that our students can leave us having been given the best possible chance of achieving their full potential. Why have School Values? Our school values help to create the ethos and culture in which they operate. These values help to instil in students the characteristics that will help them to become successful and valuable members of the school community and the wider society. We want each of our school values to be demonstrated daily by staff and students. The ICT Support at the School is currently provided in house and this is predominantly a reactive service to 'keep the lights on'. The School is at a stage where a forward thinking vision, direction of travel and whole School strategy is needed, that is informed by the Schools needs now and in the future. As such, the School is taking the opportunity to go to market to identify a forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. The companies identified from these shortlisting questions to receive the ITT for the Managed Service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but is not be limited to; • strategic advice and direction to the School regarding ICT • a core onsite service 52 weeks per year minus Bank Holidays • service desk • local staffing that bidders deem necessary to deliver the SLA • responsibility for design, specification, installation, and management of all ICT infrastructure • supply of goods and services based on an agreed Best Value (BV) approach • management of all ICT against an agreed SLA • management of 3rd parties • relevant monitoring, management, patching and reporting • training - technical and curriculum as necessary • expectation that the provider will drive innovation • risk registers and inventory management • collective partnership targets aligned to the School's objectives Bidders should note the following: • The School will provide a standard contract as part of the ITT Pack • There will be a TUPE requirement for the existing employees.