Revenues and Benefit System and OnDemand Services

Official notice

Authority: Trafford Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: North West (UKD)

Awarded value£2,533,884published contract · exc. VAT

Awarded 7 Aug 2025no call for competition

Awarded to CIVICA UK LIMITED

What is being bought

Published requirement description

The Council requires a software system to deliver it's statutory duty within the Revenues and Benefits service area.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #15 year contract - 30/09/2025 - 29/09/2030Awarded

5 year contract - 30/09/2025 - 29/09/2030

The Council requires a software system to deliver it's statutory duty within the Revenues and Benefits service area.

In addition, the Council also uses OnDemand services for off-site processing to deal with cover for staff absence, vacancies and short term, short funded schemes. It also can be used for pro-active services such as reviews on discounts and exemptions. It is a 'call-off' contract so they only have to use what we require.

Delivery: North West · Trafford Council

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 7 Aug 2025, 10:23 BST
Last source update: 7 Aug 2025, 10:23 BST
Authority reference: STAR UID 14938
FTS notice number: 2025/S 000-046774
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-058311 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct Award via the VAS Framework - Vertical Application Solutions - CCS Lot 1.

Publisher note: 5-year contract 30/09/2025 - 29/09/20230

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £2,533,8841 contract exc. VAT

Bids received 1

Contracts signed 1latest 7 Aug 2025

Awarded to	Value	Date	Status
CIVICA UK LIMITED	£2,533,884 †	—	Awarded

Contracts

Contract 046774-2025-STAR UID 14938-1 · CIVICA UK LIMITED
Signed
7 Aug 2025
Value
£2,533,884
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Trafford Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Trafford Town Hall, Talbot Road, Manchester, North West, M320THContact name, email

Dispute resolution & review bodies

STAR ProcurementReview body Trafford

Bidders & participating suppliers

1 commercial party on the notice

Civica UK LtdAwarded supplierGB-COH: 01628868 London, North West, SE1 9LQ

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.