Official UK procurement notice
Realtime Customer Contact · UK public procurement notice
Authority: Anglian Water Services (Public body)
What is being bought
Published requirement descriptionAnglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess
Bidders for the provision of Real time customer contact and associated activities to improve
resilience and adapt to technological changes as set out in the specification and draft
contract documentation.
The scope will cover a proportion of inbound telephony channels and outbound dialler (in
addition WhatsApp and Live chat) negating the need for onshore resource post 4pm
weekdays and during weekends. All workstreams contained within the contract will require
judgement based thinking at different levels of complexity.
For further information regarding this sourcing event please refer to the Bidder RFI/RFP
Guidance document that is attached to the scanmarket event.
CPV: Administration services
The lotProcurement structure
single lot · no lot value publishedLot #1As per the Short description in section II.1.4 and for further detail please see the…Awarded
As per the Short description in section II.1.4 and for further detail please see the Bidder
RFI/RFP Guidance Doc
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Applicants will be assessed in accordance with the Utilities Contract Regulations 2016 on the basis of information provided in Applicants tender responses.
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 27 Sept 2024, 08:37 BST
- Last source update
- 9 May 2025, 16:34 BST
- Authority reference
PA 2024 1161- FTS notice number
2025/S 000-020201- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04a35eFind a Tender
How it was run
Official notice- Submission deadline
- 31 Oct 2024, 23:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
31 Oct 2024 → 9 May 2025 · 2 dates- Submission deadline31 Oct 2024, 23:00 GMT
- Notice published9 May 2025, 16:34 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete9 May 2025, 16:34 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracts
Contract 020201-2025-1 · supplier not published
- Signed
- 10 Apr 2025
- Value
- —
- Status
- active
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Anglian Water ServicesReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.