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Official procurement procedure

Realtime Customer Contact

Administration services
East of England (UKH)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: ANGLIAN WATER SERVICES LIMITED: "Realtime Customer Contact". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityANGLIAN WATER SERVICES LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: ANGLIAN WATER SERVICES LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for ANGLIAN WATER SERVICES LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 41 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityANGLIAN WATER SERVICES LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 May 2025, 16:34 BST
Last source update9 May 2025, 16:34 BST
Recurring procurementNot published
ClassificationAdministration services
Delivery area
East of England (UKH)
OCIDocds-h6vhtk-04a35e
What is being bought
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.
What changed
From the official release history
  1. Status changed to complete
    9 May 2025, 16:34 BST
  2. Official notice release published
    9 May 2025, 16:34 BST
  3. Submission deadline changed to published date
    9 May 2025, 16:34 BST
  4. Status changed to active
    27 Sept 2024, 08:37 BST
  5. Official notice release published
    27 Sept 2024, 08:37 BST
  6. Submission deadline changed to 31 Oct 2024, 23:00 GMT
    27 Sept 2024, 08:37 BST
  7. Buyer information updated
    27 Sept 2024, 08:37 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 May 2025, 16:34 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Apr 2025, 00:00 BST · Not published
Commercial outcome and competition
Awards
Awarded supplier not published
Not published · Not published · active
Contracts
Contract
Not published · signed 10 Apr 2025, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

ANGLIAN WATER SERVICES LIMITED

Contracting authority GB-COH-2366656
View buyer profile

  • ANGLIAN WATER SERVICES LIMITED
    buyer

    GB-COH: 2366656
    Lancaster House Lancaster Way, Huntingdon, UKH12, PE296XU
    rlongman@anglianwater.co.uk

  • Anglian Water Services
    reviewBody

    Huntingdon
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published