Find a TenderAwarded

Published 27 Nov 2024, 14:05 GMT

Official UK procurement notice

RBGKEW1375 - RBG Kew Visitor Insights Programme (VIP)

Official notice

Authority: Royal Botanic Gardens, Kew (Public body)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: London (UKI)

Published estimate£426,600exc. VAT51.8% below published estimate

Submissions closed 8 Jan 2025awarded 14 Jan 2025

Awarded to DJS Research Ltd

What is being bought

Published requirement description

RBG Kew intends to procure a Supplier to carry out an ongoing visitor survey at both Kew Gardens and Wakehurst, to understand visitor profile and motivations and evaluate the visit experience in order to maintain a best-in-class experience. This includes survey review and management of the fieldwork, regular provision of data and KPI reporting, and bi-annual reporting to share key actionable insights and recommendations. The visitor survey is an existing and valuable resource for a wide range of teams across RBG Kew, helping the organisation to make data-driven decisions based on audience trends and visit feedback.

CPV: Market research services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewalPublished value£355,500

Delivery: London · LONDON

Extensions: Optional extension clause of up to 24 monthsVariant bids: not allowed

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 120Price: 25

Published sub-criteria (3)

Technical Criteria: 100
Presentation Criteria: 20
Commercial Criteria: 25

Published award criteria (3)

Technical Criteria: 100
Presentation Criteria: 20
Commercial Criteria: 25

What this means for your bid

Price carries 25 of 145 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 27 Nov 2024, 14:05 GMT
Last source update: 1 Apr 2025, 14:05 BST
Award evaluation window: 8 Jan 2025 – …
Authority reference: RBGKEW1375
FTS notice number: 2025/S 000-012267
Classification (CPV): Market research services
Delivery area: London (UKI)
Official registry OCID: ocds-h6vhtk-04c075 Find a Tender

Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=938298481 GO Reference: GO-202541-PRO-29973375

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Submission deadline: 8 Jan 2025, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 90 days from the deadline
Bids opened: 8 Jan 2025, 12:05 GMT

Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/tenders/UK-title/RP8… ↗

Timeline

8 Jan 2025 → 1 Apr 2025 · 3 dates

Submission deadline
8 Jan 2025, 12:00 GMT
Bids opened
8 Jan 2025, 12:05 GMT
Notice published
1 Apr 2025, 14:05 BST

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
1 Apr 2025, 14:05 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £205,5001 contract exc. VAT

Bids received 10

Contracts signed 1latest 14 Jan 2025

Awarded to	Value	Date	Status
DJS Research Ltd	£205,500 †	—	Awarded

Contracts

Contract 012267-2025-1 · DJS Research Ltd
Signed
14 Jan 2025
Value
£205,500
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
10bids	—	—	—

Contracting authority & participating public bodies

Royal Botanic Gardens, Kew

Contracting authorityPublic bodyMinistry or any other national or federal authority, including their regional or local subdivisionsEnvironmental protection Royal Botanic Gardens, Kew, The Herbarium, Kew Green, Richmond, London, TW9 3AEContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

Head of Procurement & Contract Management, Royal Botanic Gardens, KewReview body London

Bidders & participating suppliers

1 commercial party on the notice

DJS ResearchAwarded supplier05494158 Pavilion Ln,, Strines, Marple, Stockport, Stockport, UK, SK6 7GH

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.