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Official procurement procedure

RBGKEW1375 - RBG Kew Visitor Insights Programme (VIP)

Market research services
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Royal Botanic Gardens, Kew: "RBGKEW1375 - RBG Kew Visitor Insights Programme (VIP)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRoyal Botanic Gardens, KewScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Royal Botanic Gardens, Kew
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Royal Botanic Gardens, Kew. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
12Bids / Report
4.3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 23 active published awards; 23 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRoyal Botanic Gardens, Kew
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published1 Apr 2025, 14:05 BST
Last source update1 Apr 2025, 14:05 BST
Recurring procurementNot published
ClassificationMarket research services
Delivery area
London (UKI)
OCIDocds-h6vhtk-04c075
What is being bought
RBG Kew intends to procure a Supplier to carry out an ongoing visitor survey at both Kew Gardens and Wakehurst, to understand visitor profile and motivations and evaluate the visit experience in order to maintain a best-in-class experience. This includes survey review and management of the fieldwork, regular provision of data and KPI reporting, and bi-annual reporting to share key actionable insights and recommendations. The visitor survey is an existing and valuable resource for a wide range of teams across RBG Kew, helping the organisation to make data-driven decisions based on audience trends and visit feedback.
What changed
From the official release history
  1. tender value changed
    1 Apr 2025, 14:05 BST
  2. Status changed to complete
    1 Apr 2025, 14:05 BST
  3. Official notice release published
    1 Apr 2025, 14:05 BST
  4. Submission deadline changed to published date
    1 Apr 2025, 14:05 BST
  5. Published value updated to £426,600
    27 Nov 2024, 14:05 GMT
  6. Status changed to active
    27 Nov 2024, 14:05 GMT
  7. Official notice release published
    27 Nov 2024, 14:05 GMT
  8. Submission deadline changed to 8 Jan 2025, 12:00 GMT
    27 Nov 2024, 14:05 GMT
  9. Buyer information updated
    27 Nov 2024, 14:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    RBG Kew intends to procure a Supplier to carry out an ongoing visitor survey at both Kew Gardens and Wakehurst, to understand visitor profile and motivations and evaluate the visit experience in order to maintain a best-in-class experience. This includes survey review and management of the fieldwork, regular provision of data and KPI reporting, and bi-annual reporting to share key actionable insights and recommendations. The visitor survey is an existing and valuable resource for a wide range of teams across RBG Kew, helping the organisation to make data-driven decisions based on audience trends and visit feedback.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    1 Apr 2025, 14:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 14 Jan 2025, 00:00 GMT · £205,500
Commercial outcome and competition
Awards
DJS Research
Not published · Not published · active
Contracts
Contract
£205,500 · signed 14 Jan 2025, 00:00 GMT · active
Bid statistics
bids: 10 (lot 1)
Buyer and organisations in this procedure

Royal Botanic Gardens, Kew

Contracting authority GB-FTS-77473
View buyer profile

  • Royal Botanic Gardens, Kew
    buyer

    Royal Botanic Gardens, Kew, The Herbarium, Kew Green, Richmond, UKI, TW9 3AE
    procurement@kew.org
    +44 2083325000

  • DJS Research
    supplier

    05494158
    Pavilion Ln,, Strines, Marple, Stockport, Stockport, UK, SK6 7GH

  • Head of Procurement & Contract Management, Royal Botanic Gardens, Kew
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
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No related procedures published