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Find a TenderAwardedContract details notice
Published 13 Aug 2025, 08:45 BST

Official UK procurement notice

Qualitative Analysis and Reporting for Patient Experience Surveys

Official notice

Authority: NHS England (Central government)

ServicesBelow threshold - open competitionBelow thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79)Health & Social Care (85) Delivery: Delivery location not published
Final published estimate£80,000initial estimate £95,000 · exc. VAT · 1 value update17% below published estimate
Submissions closed 27 Aug 2025awarded 3 Sept 2025
Awarded to Solutions Strategy Research Facilitation Limited
Contract term 7 moends 31 Mar 2026 · starts 1 Sept 2025

What is being bought

Published requirement description

To deliver a high-quality, publishable thematic analysis of open-text responses from 5 national patient experience surveys, using both deductive and inductive qualitative methods to generate actionable insight for NHS stakeholders.

The goal is to produce individual reports for each survey that uncover patterns and variations in patient feedback, with a final overarching report summarising common and unique insights across all surveys.

CPV: Health services · Survey services

The lotProcurement structure

single lot · value published
Lot #1Awarded 7 moSMEVCSEPublished value£80,000
Contract period: 1 Sept 2025 – 31 Mar 2026 (7 mo)Value: £80,000 exc. VAT · £96,000 inc. VAT
Eligibility: SME eligibleVCSE eligible
79311000 Survey services85100000 Health services
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    See ITT Instructions Document.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: 80% Technical and Social Value, 20% Commercial.

Conditions of participation1
  • Condition of participation

    See ITT Instructions Document.

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
13 Aug 2025, 08:45 BST
Last source update
6 Nov 2025, 10:16 GMT
Authority reference
C380642
FTS notice number
2025/S 000-048230
Latest notice
Contract details notice (UK7)
Classification (CPV)
Health servicesSurvey services
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-0586a3 Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredElectronic submission allowed
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
Submission deadline
27 Aug 2025, 09:00 BST
Clarification deadline
20 Aug 2025, 09:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

Tendering portal ‘Atamis’ used the Contracting Authority for this procurement:

health-family.force.com/s/Welcome ↗

User Guide:

services.atamis.co.uk/docs/Supplier_User_G… ↗

Timeline

13 Aug 2025 → 6 Nov 2025 · 5 dates
  1. Tender notice published
    13 Aug 2025, 08:45 BST
  2. Clarification questions by
    20 Aug 2025, 09:00 BST
  3. Submission deadline
    27 Aug 2025, 09:00 BST
  4. Contract starts
    1 Sept 2025, 00:00 BST
  5. Latest notice published350 days ago
    6 Nov 2025, 10:16 GMT

Notice history

6 events · 4 releases on Find a Tender · since 13 Aug 2025
  1. Tender notice published
    13 Aug 2025, 08:45 BST
    UK4
  2. Tender notice published
    13 Aug 2025, 09:06 BST
    UK4
  3. Tender notice published
    13 Aug 2025, 12:11 BST
    UK4
  4. Published value updated to £80,000
    13 Aug 2025, 12:11 BST
    was £95,000
  5. Contract details notice published
    6 Nov 2025, 10:16 GMT
    UK7
  6. Status changed to complete
    6 Nov 2025, 10:16 GMT
Published amendments (2)

error in description

Value changed from £95,000 ex VAT to £80,000 ex VAT.

Routine re-releases (4)
  • 2025-08: 1 release · 13 Aug 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £66,3801 contract exc. VAT
Contracts signed 1latest 3 Sept 2025
Awarded toValueDateStatus
Solutions Strategy Research Facilitation LimitedSME£66,380 †—Awarded

Contracts

Contracting authority & participating public bodies

NHS England

Contracting authorityPublic authority - central government GB-PPON: PDPT-3135-BWWY Wellington House, 133-135 Waterloo Rd, London, London, SE1 8UGContact email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender