Public Enquiries Call Handling Service

{
  "id": "044982-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 2,
        "measure": "bids",
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      },
      {
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        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-15T15:03:24+01:00",
  "ocid": "ocds-h6vhtk-069a30",
  "buyer": {
    "id": "GB-FTS-181783",
    "name": "Ofqual"
  },
  "awards": [
    {
      "id": "044982-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-9733553",
          "name": "Foundever Operating Corporation Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "OF1036",
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      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Yes - 2 x 12 months"
        },
        "hasOptions": true,
        "description": "To help with the overflow of calls from public to Ofqual.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "75"
            },
            {
              "type": "price",
              "description": "25"
            }
          ]
        }
      }
    ],
    "items": [
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        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG33"
          }
        ]
      }
    ],
    "title": "Public Enquiries Call Handling Service",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Requirement to deliver the potential call overflow services from designated office or remote location.",
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Awarded via a CCS/GCA framework agreement RM6181.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-181783",
      "name": "Ofqual",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG33",
        "locality": "Coventry",
        "postalCode": "CV12FL",
        "countryName": "United Kingdom",
        "streetAddress": "Floor 2, Friargate, One Station Square"
      },
      "details": {
        "url": "http://ofqual.gov.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "legalName": "Ofqual",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "Procurement@ofqual.gov.uk"
      }
    },
    {
      "id": "GB-COH-9733553",
      "name": "Foundever Operating Corporation Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG33",
        "locality": "Coventry",
        "postalCode": "CV1 3BH",
        "countryName": "United Kingdom",
        "streetAddress": "Earlsdon Park, 53 - 55 Butts Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "9733553",
        "scheme": "GB-COH",
        "legalName": "Foundever Operating Corporation Limited"
      }
    },
    {
      "id": "GB-FTS-124",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.gov.uk/guidance/procurement-compliance-oversight"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "044982-2026-1",
      "value": {
        "amount": 73272,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "044982-2026-1",
      "dateSigned": "2025-07-21T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}