Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres

{
  "id": "038777-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-12-02T14:46:11Z",
  "ocid": "ocds-h6vhtk-04c189",
  "buyer": {
    "id": "GB-FTS-99007",
    "name": "Transport for London"
  },
  "tender": {
    "id": "ocds-h6vhtk-04c189",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "description": "See short description above. Additional information: The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year.",
        "contractPeriod": {
          "durationInDays": 720
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "55900000",
            "scheme": "CPV",
            "description": "Retail trade services"
          }
        ]
      }
    ],
    "title": "Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres",
    "status": "active",
    "legalBasis": {
      "id": "32014L0023",
      "scheme": "CELEX"
    },
    "description": "TfL is seeking to deliver up to four (4) contracts for the provision of tickets to London's key attractions and other activities to be sold via TfL's visitor centres. The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year. \nThe Service Provider will be required to perform the following services: \nOffering: \nSupply TfL with a comprehensive range of tickets options for agreed services ensuring alignment with market demand and customer preference; \nProvide TfL with access to the systems, equipment, programmes or websites used in the vending and customer payment of their tickets; \nEnsure real-time availability of products and services via the vendors ticketing system/portal; and \nTechnical support and maintenance for any equipment and/or systems (such as ticketing machines, QR codes, handheld devices, portals, web) provided by the Service Provider. \nMarketing and product training: \nSupply of marketing materials, product descriptions and updates to ensure accurate and appealing promotions of tours and attractions; and \nTraining sessions and resources to be provided to TfL staff to equip them with knowledge to sell tickets effectively and respond appropriately to customer queries, such as refund policies, availability etc. \nCollaboration and revenue generation: \nWork collaboratively with TfL to identify opportunities to improve product offerings, enhancing sales and optimising revenue; and \nCreate strategies to enhance sales creating a mutual benefit to both the Service Provider and TfL.\t \nTfL visitor centres operate at TfL's discretion. TfL cannot guarantee specific ticket sales volumes or consistent operating hours. This is due to the fact that the visitor centres may experience changes in opening hours, closures, or variations in footfall that could affect sales performance, and as such TfL does not guarantee any minimum sales volumes or revenue under this contract. Bidders must account for this when submitting proposals.",
    "tenderPeriod": {
      "endDate": "2025-01-16T14:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "63500000",
      "scheme": "CPV",
      "description": "Travel agency, tour operator and tourist assistance services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "written"
    ],
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-99007",
      "name": "Transport for London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "LONDON",
        "postalCode": "E201JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "url": "http://www.tfl.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Transport for London",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "url": "https://service.ariba.com/",
        "name": "Meeta Chohan",
        "email": "meetachohan@tfl.gov.uk"
      }
    },
    {
      "id": "GB-FTS-6187",
      "name": "Transport for London",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Transport for London"
      }
    }
  ],
  "language": "en",
  "description": "If you wish to participate in this opportunity you must register to Ariba using the link below.  \nhttps://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bCqDkf34tZMP2M9u&realm=TfL&dard=1\nOnce you have registered please send an email to chrisstratton@tfl.gov.uk and meetachohan@tfl.gov.uk stating the name of the organisation you have registered with. We will then share the procurement documents with you.   ⁠",
  "initiationType": "tender"
}