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cancelled
Official procurement procedure

Provision of Service Quality Regime (SQR) and Related Services

Auditing services
Building-inspection services
Database software package
+2 more
UK
Published value
Not published
Submission deadline Not published
Lots published4
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Northern Trains Limited (NTL): "Provision of Service Quality Regime (SQR) and Related Services". Published status: cancelled. Published value: Value not published. 4 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNorthern Trains Limited (NTL)Scope & CategoriesNot publishedSubmission Window
cancelled
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Northern Trains Limited (NTL)
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Northern Trains Limited (NTL). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNorthern Trains Limited (NTL)
Procedure methodNot published
Procurement categoryNot published
Statuscancelled
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published17 Feb 2025, 19:05 GMT
Last source update17 Feb 2025, 19:05 GMT
Recurring procurementNot published
ClassificationAuditing services, Building-inspection services, Database software package, Database systems, Technical inspection services
Delivery area
UK
OCIDocds-h6vhtk-0452e5
What is being bought
London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.
What changed
From the official release history
  1. tender value changed
    17 Feb 2025, 19:05 GMT
  2. Status changed to cancelled
    17 Feb 2025, 19:05 GMT
  3. Official notice release published
    17 Feb 2025, 19:05 GMT
  4. Submission deadline changed to published date
    17 Feb 2025, 19:05 GMT
  5. Published value updated to £2,850,000
    17 Apr 2024, 10:05 BST
  6. Status changed to active
    17 Apr 2024, 10:05 BST
  7. Official notice release published
    17 Apr 2024, 10:05 BST
  8. Submission deadline changed to 15 Jul 2024, 15:00 BST
    17 Apr 2024, 10:05 BST
  9. Buyer information updated
    17 Apr 2024, 10:05 BST
Lots and requirements (4)
Published by the contracting authority
  • Lot 1 · #1
    Service Quality Management System
    cancelled
    Published valueNot published
    Provision of a Service Quality Management System (SQMS). delivering: An agnostic database capable of storing the data for the Service Quality Register (SQ Register), Inspections and Re-inspections (including internal evidencing) from multiple digital sources. “Instant” fault reporting while carrying out inspections through being able to link the SQMS to other systems (e.g., fleet and facilities management systems).
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Service Quality Register
    cancelled
    Published valueNot published
    The SQ Register will contain a detailed list of facilities and services for each SQ Area for every station and carriage type on trains (LNER do not require train carriage inspections). This is to be a live repository with the ability for NTL’s and LNER’s employees (or facilities contractors) to update assets therein in accordance with our respective asset management processes for updating, adding or removing assets. The SQ Register shall include as a minimum the following content:- •description, purpose and quantity of each facility or service •photographic evidence of each facility or service •details of the applicable Service Quality Indicators against which the facility or service will be measured and reported against
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #3
    Service Quality App/inspections software
    cancelled
    Published valueNot published
    Provision of software with which the chosen Inspections provider will use to carry out the inspections. This must be capable of recording performance against all of the elements of the SQ Register to allow both inspections and re-inspections to be carried out. It is essential that this software allows the user carrying out an inspection to clearly mark 'pass', 'fail' or 'N/A' for Indicators/assets, and that changes can easily be made to the assessment criteria should these change in time.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 4 · #4
    Service Quality Inspections
    cancelled
    Published valueNot published
    Monitoring of the quality of our delivery with a programme of inspections across our network on stations, trains and for customer service elements at all times of the day and week to provide a representative measure of the experience our customers have. Users carrying out inspections will need to refer to and measure against the criteria set out in the Service Quality Schedules, but also taking account of the Supplementary Guidance that may be agreed between the DfT and NTL/LNER (and any other Operators) from time-to-time.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    17 Feb 2025, 19:05 GMT
  2. Award unsuccessful
    Not published · Not published
Commercial outcome and competition
Awards
Awarded supplier not published
Not published · Not published · unsuccessful
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Northern Trains Limited (NTL)

Contracting authority GB-FTS-98935
View buyer profile

  • London North Eastern Railway Limited
    buyer

    04659712
    West Offices, Station Rise, York, UK, YO1 6GA
    Annie.Bradbury@lner.co.uk

  • Northern Trains Limited (NTL)
    buyer

    George Stephenson House, Toft Green, York, UK, YO1 6JT
    Robin.Horsman@northernrailway.co.uk
    +44 7827937566

  • TransPennine Trains Limited
    buyer

    12544930
    Great Minster House,, 33 Horseferry Road,, London, UK, SW1P 4DR
    cheri.falkner@tpexpress.co.uk

  • Department for Transport
    reviewBody

    , Great Minster House,, 33 Horseferry Road, London, SW1P 4DR
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published