Provision of Repairs & Maintenance, Resilience, PPM , Response and Out-of-Hours Service

Grenfell Housing Service requires a main contractor to undertake a planned preventative maintenance, resilience, response, and emergency out-of-hours service programme to cover 160 properties occupied by Grenfell survivors and bereaved.

The service supplements a new and developing “in-house” repairs and handyperson service run out of Lancaster West and the overall service is managed by Grenfell Housing Services (GHS).

Ideally, we are looking to appoint a single main contractor with a robust/ agile supply chain to deliver the scope of this service which includes:

• A responsive repair and maintenance service to Grenfell survivors and bereaved.
• A “resilience” service to provide backup to a borough “in-house” repairs service.
• An out-of-hours service to residents to deal with emergency jobs, for example, leaks, and heating outages outside of normal working hours.
• To provide flexibility outside of 9-5, Monday to Friday on non-urgent jobs for residents who work or have other commitments.
• To provide a building maintenance service to freehold, Council acquired blocks.
• To provide Fire safety checks and ensure compliance in relation to gas and electrical safety as well as other programmed compliance tasks in properties acquired by the Council.

The geographical coverage of the service is relatively compressed, with the majority of the properties being within the borough of Kensington & Chelsea, with others being in neighbouring boroughs of Westminster, Brent, Hammersmith & Fulham and Richmond.