Provision of Repair & Maintenance Services on Clean Water Networks

The Management & Delivery of the end to end customer experience, including planning and scheduling, andstreetworks management associated with:- • Mains repairs/replacement (including trunk mains) • Valves, hydrants, ferrules - replacements/installations • Supply restoration (bottled water delivery), tankering • Stop taps - renewal, re-location, installation • Supply/comms pipes - replacement/repairs • Lead pipe replacement • Street furniture (inspections, follow on work) • Mains diversions • Bulk meters • Consequential damage • Non-standard work

The Management & Delivery of the end to end customer experience including planning and scheduling, andstreetworks management associated with:- • New connections - Clean Only - Survey with planned activity and material schedule • New connections - Clean and Waste - Installation of manifolds, comm pipes, chambers/minor sewerageinfrastructure • Main laying - Clean Only - Excavate and lay, lay only, self-lay mains connection, self-lay mains test andchlorinate. • Non-standard work, e.g. Clean and Waste mains diversion for the purposes of developer work.

The Management & Delivery of the end to end customer experience including planning and scheduling, andstreetworks management associated with:- • Domestic and non-domestic meter replacement/installation/repair - internal and external (potentially including new chambers) • Domestic and Non Domestic internal plumbing work • Meter Reading 6 / 9 • Meter Survey work (very occasional) • New project support • Procurement and Storage of Meters • Excavation & Reinstatement for new chambers

YWS is looked to create a marketplace for innovative solutions for repair and maintenance on a clean water etwork. Solutions should be able to offer transformative outcomes in the end to end repair and maintenance processsing non-conventional techniques. The marketplace will utilise mini competitions to procure these solutions. Only those who have been admitted to Lot 5 will be eligible to take part in these mini competitions. Solutions should be at or approaching Technology Readiness Level 8 or 9 (TRL) (i.e. proven in an operational environment). Consideration may be given to credible solutions that are approaching market readiness and have a credible plan to achieve this within a 12-24-month period (i.e. TRLs 6 and 7). The scope of mini competitions includes solutions in the following areas, (but not limited to): • Dig improvement - such as use of keyhole techniques/no-dig approaches, use of long handled tools, suction excavation, pipe pulling, use of sustainable aggregates, etc.; • Dig avoidance - such as in-pipe repair, repair and renewal of communication/supply pipes, self-repairing materials, 3D printing, robotic/internal drone detection and repair; • Other potential areas of interest (in particular, where available as part of an integrated R&M innovation solution): • Leak prediction, detection and triage (including both hardware and software aspects, and potentially service aspects) • Technology led condition assessment and network maintenance For clarity, solutions that are in effect akin to business improvement in relation to conventional techniques are out of scope. This includes (but is not limited to), the following: • Use of automated planning and scheduling solutions • Use of low carbon vehicles • Consumables, parts and materials Note: Offerings need to provide the required labour force/support or be able to provide required training to an in-house/outsourced field resource providers. The envisaged number of suppliers in Lot 5 is 50, maximum of 200. The term is 3 + 3 + 2 years.