Provision of project management services

The overall requirement for delivery of internal projects is to provide:

• Improvement in customer experience to our customers
• Improvement in the customer facilities being offered at the station
• Improvement in safety and security for passengers and staff
• Improvement in the staff facilities at the station.

The interface management of 3rd party delivered schemes is to ensure that:

• WMT requirements for the station are identified and incorporated as part of the scope
• Impact assessment of the proposed works will have on the existing station and ensure

mitigations are in place to address these

• Future capacity of the station and facilities are taken into account
• Operational, cleaning and maintenance factors are accounted for during the design phases
• Construction impact to existing station operations are considered early to ensure that

disruption to existing station and passengers are minimised

• Protecting WMT commercially and ensuring that WMT are indemnified against any

additional operational and maintenance costs