Official UK procurement notice
Provision of Programme and Digital Services Delivery Provider(s)
Authority: National Records of Scotland
What is being bought3 lots · detail below
Published requirement description1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.
CPV: Business services: law, marketing, consulting, recruitment, printing and security · IT services: consulting, software development, Internet and support
Lots and requirements (3)Procurement structure
3 lots · no lot values published · a supplier may bid for at most 3 of them · same evaluation weights on every lotLot #1Provision of PMO Support and Benefits/Business Case Management and Intelligent Client SupportAwarded
Lot 1: Provision of Portfolio and Programme Management Office (PMO) Support and Benefits/Business Case Management and Intelligent Client Support
PMO support and Benefits / Business Case Management
- Delivery of Vision and Milestones: to help NRS achieve its key programme vision and milestones through projects which enable deliverable approaches and robust programme management and planning arrangements. (Skills and expertise including strategic options appraisal, portfolio design, programme initiation, management, portfolio/programme planning and delivery prioritisation)
- PMO Support: outcome focused packages to augment existing portfolio and programme management office resource, potentially in routine PMO delivery and also in one-off short term reviews and production of programme management materials to support Programmes in short order. (Skills and expertise including PMO Analysts, Governance design and operation, sustainable programme delivery). Additionally review of existing portfolio management and change governance arrangements and functions, with recommendations to develop and strengthen existing portfolio management office and delivery centre of excellence standards.
- Business Case Management: development of strategic, outline and full Business Cases to support multi-faceted and complex digital and business delivery programmes, including capturing the options, cost models and benefits for Programmes, helping NRS secure transformational resources within a cross public sector partnership approach to reform and optimisation of approach. (Skills and expertise in business case development for programmes)
- Benefits Management: outcome focused activity to provide short term support to NRS to manage its approach to benefits management and realisation from Programme and project delivery and in demonstrating benefits delivered. The approach to benefits will be critical in underpinning communications with stakeholders (Skills and expertise in benefits management for programmes and projects).
Intelligent Client
- Intelligent Client: outcome based packages to support and advise NRS in managing multiple contracts and associated digital service and operational delivery integration. (Skills and expertise in providing intelligent client for programme delivery, business change, including readiness for operational transition and commercial and delivery integration)
Lot #2Provision of Service Re-design and Business Transformation and Operating Model / Business ChangeAwarded
Lot 2: Provision of Service Re-design and Business Transformation and Operating Model / Business Change
Service Re-design and Business Transformation
- Service Redesign: support NRS in redesigning services to progress business transformation, complying with the Digital Service Standard and enhancing user experience. (Skills and expertise in service design, user research and user-centred design, accessibility and assisted digital skills and expertise, content design and business transformation, Digital Service Standard)
- Process Re-engineering: provide process mapping, HEAT mapping of processes to identify efficiencies and alignment to improve optimisation within programme delivery. This could augment aspects of routine business analysis and process redesign delivery or in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in business analysis, process mapping and re-design for organisations)
- Capability Mapping: business capability mapping to inform service and user centred design at an organisational and programme level to maximise programme delivery priorities, outcomes and business change aspirations. (Skills and expertise in business capability mapping for programmes)
Operating Model / Business Change
- Operating Model: develop Target Operating Models for key programmes to underpin the delivery of NRS strategic objectives and portfolio and their target benefits. (Skills and expertise in operating model development for operational and large scale logistical service delivery)
- Business Change: deliver a controlled business change approach to operational and digital transition and delivery, critical to ensuring we maximise opportunities and re-usability of NRS Programme investment. This would include work to augment existing operational and business change functions, potentially in routine delivery and also in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in change management).
Lot #3Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and TestingAwarded
Lot 3: Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing
Digital and Data Design, Innovation and Application Services
- Digital and Data Services: support the delivery of digital and data service outcomes as part of our Portfolio to maximise benefits from service redesign and business transformation, augmenting and providing expertise to scope and run digital service and data transformation programmes (Skills and expertise in digital delivery, mapping services and service patterns, data modelling, data design, data services, programme discovery phases)
- Innovation and Application Services: delivering outcome packages for innovative design and delivery of digital and technical capabilities, including digital solutions, re-usable technology, digital optimisation, data innovation, green technology, sustainable integrated approaches and use of Cloud. (Skills and expertise in digital design, digital innovation transition, solution and technology architecture, digital engineering, Cloud and Robotic Process Automation, Artificial Intelligence and Machine Learning, green IT and integrated digital solutions)
Technical, Solution and Testing
- Technical and Solution Outcomes: deliver the technical design and implementation outcomes in the delivery of our Portfolio, along with one-off reviews to help continuously improve the resilience of our infrastructure. This resource will be expected to augment the internal IT team or our IT suppliers. (Skills and expertise in digital solutions, IT Security analysis, Cloud computing, Cyber and Technical assurance)
- Testing: Outcome based testing services to deliver Programmes, or augment aspects of existing teams to deliver goals/programme milestones or benefit from innovation in testing (Skills and expertise in a range of testing services including User Design, Accessibility Testing, Functional Testing, Penetration Testing, User Acceptance Testing, System Integration Testing, Non-functional Testing, Operational Readiness Testing and other Security Testing) Additional information: A contract value of 8,000,000 GBP has been stated in this notice, as portal restrictions only allow a single value to be stated. It should be noted that the advertised contract value was up to 6,000,000 to 8,000,000 GBP. Work packages will be let through this contract on an as required basis and as such the stated contract value may not be fully realised.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Suitability
The relevant selection criteria will be included in the SPD Scotland module.
- Economic & financial standing
The relevant selection criteria will be included in the SPD Scotland module.
- Technical & professional ability
The relevant selection criteria will be included in the SPD Scotland module.
Minimum: Suppliers must hold Cyber Essentials Plus Certification.
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 15 Oct 2024, 14:16 BST
- Last source update
- 29 Jul 2025, 11:33 BST
- Authority reference
17/05/41 - Lot 3- FTS notice number
2025/S 000-043784- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ac39Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: A contract value of 8,000,000 GBP has been stated in this notice, as portal restrictions only allow a single value to be stated. It should be noted that the advertised contract value was up to 6,000,000 GBP to 8,000,000 GBP. Work packages will be let through this contract on an as required basis and as such the stated contract value may not be fully realised. This contract will deliver community benefits, a minimum of 50 points of benefits will be delivered for every 1,000,000 GBP spend on an annual basis. In the first 12 months the Service Provider has committed to delivering 75 points as follows: Graduate Internship – 30 points Training – 15 points Work Experience Placement – 5 points Education Support Initiatives – 10 points Community Enhancement – 10 points Case Studies – 5 points (SC Ref:805525)
How it was run
Official notice- Submission deadline
- 19 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
Timeline
19 Nov 2024 → 29 Jul 2025 · 3 dates- Submission deadline19 Nov 2024, 12:00 GMT
- Invitations to tender expected12 Dec 2024
- Notice published29 Jul 2025, 11:33 BST
Notice history
2 events · 5 releases on Find a Tender · since 18 Nov 2024- Deadline moved to 19 Nov 2024, 12:00 GMT18 Nov 2024, 09:59 GMT+1 days · was 18 Nov 2024, 12:00 GMT
- Status changed to complete29 Jul 2025, 08:43 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 18 Nov 2024 | 19 Nov 2024 | +1 d |
Due to PCS IT issues we are aware that some users have been locked out of the portal. An additional day has been added to ensure bidders have sufficient time to upload.
Routine re-releases (5)
- 2024-11: 1 release · 18 Nov 2024
- 2024-10: 1 release · 15 Oct 2024
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Provision of PMO Support and Benefits/Business Case Management and Intelligent Client Support1 award | |||
| Capgemini | £4,000,000 † | — | Awarded |
| Lot 2 · Provision of Service Re-design and Business Transformation and Operating Model / Business Change1 award | |||
| Deloitte | £6,000,000 † | — | Awarded |
| Lot 3 · Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing1 award | |||
| Storm ID Ltd | £8,000,000 † | — | Awarded |
Contracts
Lot 1 - Provision of PMO Support and Benefits/Business Case Management and Intelligent Client Support · Capgemini
- Signed
- 17 Jul 2025
- Value
- £4,000,000
- Status
- active
Lot 2 - Provision of Service Re-design and Business Transformation and Operating Model / Business Change · Deloitte
- Signed
- 17 Jul 2025
- Value
- £6,000,000
- Status
- active
Lot 3 - Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing · Storm ID Ltd
- Signed
- 11 Jul 2025
- Value
- £8,000,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Provision of PMO Support and Benefits/Business Case Management and Intelligent Client Support | 7bids · 7 electronic · 7 from abroad | 0 | — | — |
| 2 · Provision of Service Re-design and Business Transformation and Operating Model / Business Change | 6bids · 6 electronic · 6 from abroad | 0 | — | — |
| 3 · Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing | 5bids · 5 electronic · 5 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
Bidders & participating suppliers
3 commercial parties on the notice- Capgemini UK plcAwarded supplier
- Deloitte LLPAwarded supplier
- Storm ID LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.