Provision of Debt Collection Services

{
  "id": "063548-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-07T11:21:38+01:00",
  "ocid": "ocds-h6vhtk-051cfe",
  "buyer": {
    "id": "GB-PPON-PYVZ-4215-PGYM",
    "name": "Driver and Vehicle Licensing Agency"
  },
  "tender": {
    "id": "CRN-25-10",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "description": null,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2028-04-01T00:00:00+01:00",
          "maxExtentDate": "2033-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Provision of Debt Collection Services",
    "value": {
      "amount": 25230000,
      "currency": "GBP",
      "amountGross": 30276000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services.\nThe requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions. The services are required include a ‘prime’ contractor who is FCA regulated.  Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA’s to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process.   \nSuppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as:\n•\tEnrichment;\n•\tSegmentation (based upon customer circumstances and propensity to pay);\n•\tContinuous Improvement;\n•\tManagement Reporting; \n•\tVarying customer contact and engagement activities;\n•\tSignposting for vulnerable customers;\n•\tResolution of customer’s outstanding debt, or setting up payment plans, dependent on individual customer circumstances.\nDVLA is seeking feedback from the market to understand current market capability and capacity, explore innovative approaches to debt recovery and customer engagement, inform the development of the procurement strategy and commercial model, and help shape the future service specification and contractual documentation.\nFor information purposes, DVLA currently out-source circa 60k – 70k placements per month with a current placement period of up to 18 months. (this amount is subject to fluctuation)\nDVLA would welcome approaches from the market including sub-contracting or consortium bidding in order to deliver the ‘Managed Service’ requirement.\nThis engagement follows the preliminary market engagement activity previously published under notice reference 2026/S 000-044985 (CRN-25-10).",
    "communication": {
      "futureNoticeDate": "2026-12-14T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PYVZ-4215-PGYM",
      "name": "Driver and Vehicle Licensing Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL18",
        "country": "GB",
        "locality": "Swansea",
        "postalCode": "SA6 7JL",
        "countryName": "United Kingdom",
        "streetAddress": "Longview Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PYVZ-4215-PGYM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sourcetopay.helpdesk@dvla.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "063548-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/063548-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-07T11:21:38+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-07-22T23:59:59+01:00",
        "description": "Date: 22 July 2026\nTime: 10:00 – 16:00\nVenue: The Richard Ley Development Centre (RLDC) Upper Fforest Way, Swansea SA7 0AN\nThe event will provide an overview of DVLA's anticipated requirement, details of the proposed procurement timetable, information on DVLA's objectives and requirements, opportunities for suppliers to ask questions, and opportunities for suppliers to provide feedback on market capability, service delivery approaches and commercial considerations.\nParticipation in this market engagement exercise is voluntary. Attendance at the event, or participation in any associated engagement activity, will not provide any supplier with an advantage in any future procurement process. Any future procurement opportunity will be conducted separately and in accordance with the Procurement Act 2023 and associated regulations.\nSuppliers wishing to attend the engagement event should confirm their interest and provide any responses by 17:00 on 15 July 2026.\nPlease be advised attendance will be limited to a maximum of 3 people per company."
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "044985-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-15T15:06:06+01:00",
  "ocid": "ocds-h6vhtk-051cfe",
  "buyer": {
    "id": "GB-PPON-PYVZ-4215-PGYM",
    "name": "Driver and Vehicle Licensing Agency"
  },
  "tender": {
    "id": "CRN-25-10",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "description": null,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2032-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00",
          "maxExtentDate": "2034-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Provision of Debt Collection Services",
    "value": {
      "amount": 25230000,
      "currency": "GBP",
      "amountGross": 30276000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Please note that this is a UK 2 Preliminary Market Engagement Notice. This is not a PIN,  and there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.",
    "communication": {
      "futureNoticeDate": "2026-12-14T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PYVZ-4215-PGYM",
      "name": "Driver and Vehicle Licensing Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL18",
        "country": "GB",
        "locality": "Swansea",
        "postalCode": "SA6 7JL",
        "countryName": "United Kingdom",
        "streetAddress": "Longview Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PYVZ-4215-PGYM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sourcetopay.helpdesk@dvla.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "044985-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/044985-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-05-15T15:06:06+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-06-10T23:59:59+01:00",
        "description": "This notice is to notify the market that DVLA will be inviting suppliers registered on Lot 1 of GCA Framework RM6366 - Debt Resolution Services 2 to complete a Request For Information to inform our knowledge of the current market in preparation for the forthcoming procurement for debt colleciton services.\nIt should be noted that the start date and value are indicative at this stage, DVLA do have an optional extension on the existing contract which may delay the contract start date to 2028."
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "024592-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-22T10:58:18+01:00",
  "ocid": "ocds-h6vhtk-051cfe",
  "buyer": {
    "id": "GB-PPON-PYVZ-4215-PGYM",
    "name": "Driver and Vehicle Licensing Agency"
  },
  "tender": {
    "id": "ocds-h6vhtk-051cfe",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "contractPeriod": {
          "endDate": "2033-03-31T23:59:59+01:00",
          "startDate": "2028-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Provision of Debt Collection Services",
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is not guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.",
    "communication": {
      "futureNoticeDate": "2027-04-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PYVZ-4215-PGYM",
      "name": "Driver and Vehicle Licensing Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL18",
        "country": "GB",
        "locality": "Morriston",
        "postalCode": "SA6 7JL",
        "countryName": "United Kingdom",
        "streetAddress": "Longview Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PYVZ-4215-PGYM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sourcetopay.helpdesk@dvla.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "024592-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/024592-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-22T10:58:18+01:00"
      }
    ]
  },
  "initiationType": "tender"
}