Official UK procurement notice
Provision of Debt Collection Services
Authority: Driver and Vehicle Licensing Agency (Central government)
What is being bought
Published requirement descriptionThe Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services.
The requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions. The services are required include a ‘prime’ contractor who is FCA regulated. Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA’s to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process.
Suppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as:
- Enrichment;
- Segmentation (based upon customer circumstances and propensity to pay);
- Continuous Improvement;
- Management Reporting;
- Varying customer contact and engagement activities;
- Signposting for vulnerable customers;
- Resolution of customer’s outstanding debt, or setting up payment plans, dependent on individual customer circumstances.
DVLA is seeking feedback from the market to understand current market capability and capacity, explore innovative approaches to debt recovery and customer engagement, inform the development of the procurement strategy and commercial model, and help shape the future service specification and contractual documentation.
For information purposes, DVLA currently out-source circa 60k – 70k placements per month with a current placement period of up to 18 months. (this amount is subject to fluctuation)
DVLA would welcome approaches from the market including sub-contracting or consortium bidding in order to deliver the ‘Managed Service’ requirement.
This engagement follows the preliminary market engagement activity previously published under notice reference 2026/S 000-044985 (CRN-25-10).
CPV: Collection agency services
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Driver and Vehicle Licensing Agency buys Collection agency services (CPV 7994), and who usually turns up
Driver and Vehicle Licensing Agency’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Collection agency services (CPV 7994) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means the winner is registered in the region where that contract was delivered.
A local branch does not count if the registered address is elsewhere.
No winner locations published for this authority. Local means a registered address in Wales (Cymru).
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 99 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0%
2–322%
4–644%
7+33%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate41%
Within ±2%41%
Above estimate17%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7994Published estimate£25m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 142 past lots.
A forecast, not a list of bidders.
1 bid11%
2–332%
4–625%
7+32%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 22 May 2025, 10:58 BST
- Last source update
- 7 Jul 2026, 11:21 BST
- Authority reference
CRN-25-10- FTS notice number
2026/S 000-063548- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051cfeFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
22 May 2025 → 1 Apr 2028 · 5 dates- Planning notice published22 May 2025, 10:58 BST
- Latest notice published105 days ago7 Jul 2026, 11:21 BST
- Market engagement90 days ago22 Jul 2026, 23:59 BST
Date: 22 July 2026
Time: 10:00 – 16:00
Venue: The Richard Ley Development Centre (RLDC) Upper Fforest Way, Swansea SA7 0AN
The event will provide an overview of DVLA's anticipated requirement, details of the proposed procurement timetable, information on DVLA's objectives and requirements, opportunities for suppliers to ask questions, and opportunities for suppliers to provide feedback on market capability, service delivery approaches and commercial considerations.
Participation in this market engagement exercise is voluntary. Attendance at the event, or participation in any associated engagement activity, will not provide any supplier with an advantage in any future procurement process. Any future procurement opportunity will be conducted separately and in accordance with the Procurement Act 2023 and associated regulations.
Suppliers wishing to attend the engagement event should confirm their interest and provide any responses by 17:00 on 15 July 2026.
Please be advised attendance will be limited to a maximum of 3 people per company.
- Today20 Oct 2026
- Tender notice expectedin 55 days14 Dec 2026, 23:59 GMT
- Contract starts1 Apr 2028, 00:00 BST
Notice history
4 events · 3 releases on Find a Tender · since 22 May 2025- Pipeline notice published22 May 2025, 10:58 BSTUK1
- Preliminary market engagement notice published15 May 2026, 15:06 BSTUK2
- Published value published: £25,230,00015 May 2026, 15:06 BST
- Preliminary market engagement notice published7 Jul 2026, 11:21 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender