Provision of Contact Centre Software

Official notice

Authority: TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST (Central government)

GoodsAward procedure without prior publication of a call for competition

Sectors: Radio, television, communication, telecommunication and related equipment (32) Delivery: North East (UKC)

Awarded value£226,800published contract · exc. VAT

Awarded 27 May 2026no call for competition

Awarded to British Telecommunications Plc

What is being bought

Published requirement description

Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.

CPV: Telecommunications system

The lotProcurement structure

single lot · no lot value published

Lot #1Provision of Cloud based contact centre covering two services - Crisis and InformationAwarded

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

Delivery: North East

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 10 Jun 2026, 15:44 BST
Last source update: 10 Jun 2026, 15:44 BST
Authority reference: TEWV26-23
FTS notice number: 2026/S 000-054863
Classification (CPV): Telecommunications system
Delivery area: North East (UKC)
Official registry OCID: ocds-h6vhtk-06b220 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Service offer was selected from the Digital Market Place and awarded using CCS RM6116.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £226,8001 contract exc. VAT

Bids received 1

Contracts signed 1latest 27 May 2026

Awarded to	Value	Date	Status
British Telecommunications Plc	£226,800 †	—	Awarded

Contracts

Contract 054863-2026-1 · British Telecommunications Plc
Signed
27 May 2026
Value
£226,800
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST

Contracting authorityCentral GovernmentBody governed by public lawHealth GB-NHS: rx3 Trust Headquarters, West Park Hospital, Edward Pease Way, Darlington, North East, DL22TSContact name, email

Dispute resolution & review bodies

High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

British Telecommunications PLCAwarded supplierGB-COH: 01800000 London, UK, E1 8EE

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.