Provision of Contact Centre Software

{
  "id": "054863-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-06-10T15:44:11+01:00",
  "ocid": "ocds-h6vhtk-06b220",
  "buyer": {
    "id": "GB-NHS-rx3",
    "name": "TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST"
  },
  "awards": [
    {
      "id": "054863-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01800000",
          "name": "British Telecommunications PLC"
        }
      ],
      "relatedLots": [
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      ]
    }
  ],
  "tender": {
    "id": "TEWV26-23",
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      {
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        "status": "cancelled",
        "hasOptions": false,
        "description": "Provision of Cloud based contact centre covering two services - Crisis and Information.  Includes Voice SIP, Agents, Administrators and Call Storage.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
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        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          }
        ]
      }
    ],
    "title": "Provision of Contact Centre Software",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of Cloud Contact Centre system,  for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.",
    "classification": {
      "id": "32524000",
      "scheme": "CPV",
      "description": "Telecommunications system"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Service offer was selected from the Digital Market Place and awarded using CCS RM6116.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-NHS-rx3",
      "name": "TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC13",
        "locality": "Darlington",
        "postalCode": "DL22TS",
        "countryName": "United Kingdom",
        "streetAddress": "Trust Headquarters, West Park Hospital, Edward Pease Way"
      },
      "details": {
        "url": "https://www.tewv.nhs.uk/",
        "classifications": [
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            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "rx3",
        "scheme": "GB-NHS",
        "legalName": "TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST"
      },
      "contactPoint": {
        "name": "Keith I'Anson",
        "email": "keith.ianson@nhs.net"
      }
    },
    {
      "id": "GB-COH-01800000",
      "name": "British Telecommunications PLC",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "E1 8EE",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01800000",
        "scheme": "GB-COH",
        "legalName": "British Telecommunications PLC"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "054863-2026-1",
      "value": {
        "amount": 226800,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "054863-2026-1",
      "dateSigned": "2026-05-27T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}