Official UK procurement notice
Provision of complaint investigators and independent persons for the investigation and review of complaints
Authority: Barnsley Metropolitan Borough Council (Local council)
Sectors: Business Services & Consultancy (79) Delivery: UKYorkshire & Humber (UKE)
Published estimate£240,000≈ £120k / year · £288,000 inc. VAT
Submissions closed 25 Jun 2026awarded 31 Jul 2026
Awarded to RRC
Contract term 2 yrsends 30 Sept 2028 · up to 30 Sept 2030 with extensions · starts 1 Oct 2026
What is being bought
Published requirement descriptionThe services required is the provision of experienced complaint Investigators and Independent Persons (including review panel members) in the areas of all Council Services particularly in, Children and Adult Social Care services where Statutory responsibilities exist.
- The authority expects to re-tender this requirement around 7 Oct 2030, 23:59 BST.
- No preliminary market engagement: Preliminary market engagement has not been undertaken due to the limited number of known capable providers. Based on existing market knowledge, engagement is unlikely to increase competition or influence the procurement approach. In line with the principles of proportionality under the Procurement Act 2023, the Council will test the market directly through an open tender.
CPV: Business and management consultancy services · Investigation services · Legal advisory services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£240,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published award criteria (2)
- Quality
- Price
What this means for your bid
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 7 Oct 2030
- First published
- 28 May 2026, 11:26 BST
- Last source update
- 17 Sept 2026, 09:34 BST
- Award evaluation window
- Submission end – 20 Jul 2026
- Authority reference
P574- FTS notice number
2026/S 000-050184- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06a752Find a Tender
How it was run
Official noticeRun through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Access & registration note: Free · 5–10 minutes
- Submission deadline
- 25 Jun 2026, 12:00 BST
- Clarification deadline
- 18 Jun 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
28 May 2026 → 1 Oct 2026 · 8 dates- Tender notice published148 days ago28 May 2026, 11:26 BST
- Clarification questions by127 days ago18 Jun 2026, 12:00 BST
- Submission deadline120 days ago25 Jun 2026, 12:00 BST
- Award decision expected by95 days ago20 Jul 2026, 23:59 BST
- Assessment summaries sent81 days ago4 Aug 2026
- Standstill ends57 days ago27 Aug 2026, 23:59 BST
- Latest notice published36 days ago17 Sept 2026, 09:34 BST
- Contract starts23 days ago1 Oct 2026
Notice history
5 events · 3 releases on Find a Tender · since 28 May 2026- Tender notice published28 May 2026, 11:26 BSTUK4
- Contract award notice published18 Aug 2026, 09:31 BSTUK6
- Status changed to complete18 Aug 2026, 09:31 BST
- Contract signature expected31 Aug 2026, 23:59 BSTscheduled
- Contract details notice published17 Sept 2026, 09:34 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £240,0001 award exc. VAT
Bids received 11 from SMEs
Named bidders 1published on the award notice
Contracts signed 1latest 9 Sept 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| RRCSME1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030Extensions: 2 x 12 month extensions | £240,000 | 31 Jul 2026 | Awarded |
Contracts
Provision of complaint investigators and independent persons for the investigation and review of complaints · RRCSME
- Signed
- 9 Sept 2026
- Value
- £240,000
- Period
- 1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030 with extensions
- Status
- active
- Extensions
- 2 x 12 month extensions
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 2 at stage one | 1 | 0 | — |
Who bid
- wonRRCSME · Yorkshire and the Humber
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- RRCAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender