Find a TenderAwardedContract details notice

Published 30 Mar 2026, 14:49 BST

Official UK procurement notice

Provision of an IT Service Management (ITSM) Solution

Official notice

Authority: Northern Ireland Assembly Commission (Central government)

ServicesOpen procedureAbove thresholdSME suitable

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: Northern Ireland (UKN06)

Published estimate£419,000≈ £105k / year · £502,800 inc. VAT

Submissions closed 28 Apr 2026awarded 8 Jul 2026

Awarded to Alemba Ltd

Contract term 4 yrsends 31 May 2030 · starts 1 Jun 2026

What is being bought

Published requirement description

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:

Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
Streamline service delivery through automation and integrated workflows.
Improve organisational resilience via knowledge base development and smarter incident management.
Offer real-time reporting and analytics for improved decision-making.
Enable accurate, organisation-wide asset visibility and control.
Ensure change control policies and procedures are adhered to, with improved governance and documentation.

CPV: Analytical, scientific, mathematical or forecasting software package · Industry specific software package · Information technology services · Miscellaneous software package and computer systems · Sales, marketing and business intelligence software package · Software-related services

The lotProcurement structure

single lot · value published

Lot #1Awarded 4 yrsSMEPublished value£419,000

Contract period: 1 Jun 2026 – 31 May 2030 (4 yrs)Value: £419,000 exc. VAT · £502,800 inc. VAT

Delivery: Northern IrelandEligibility: SME eligible

48100000 Industry specific software package 48460000 Analytical, scientific, mathematical or forecasting software package 48480000 Sales, marketing and business intelligence software package 48900000 Miscellaneous software package and computer systems 72222300 Information technology services 72260000 Software-related services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 60%Price: 40%

Published sub-criteria (7)

AC1: 20%
AC2: 10%
AC3: 10%
AC4: 7.5%
AC5: 7.5%
AC6: 5%
AC7: 40%

Published award criteria (7)

AC1: Solution Fit and Tec
AC2: Implementation Metho
AC3: Support, Service Man
AC4: Delivery & Non-Funct
AC5: Security, Identity &
AC6: Social Value
AC7: Cost

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 30 Mar 2026, 14:49 BST
Last source update: 28 Jul 2026, 13:53 BST
Award evaluation window: Submission end – 31 May 2026
FTS notice number: 2026/S 000-029172
Latest notice: Contract details notice (UK7)
Classification (CPV): Analytical, scientific, mathematical or forecasting software packageIndustry specific software packageInformation technology servicesMiscellaneous software package and computer systemsSales, marketing and business intelligence software packageSoftware-related services
Delivery area: Northern Ireland (UKN06)
Official registry OCID: ocds-h6vhtk-0677f9 Find a Tender

How it was run

Official notice

Run through: Delta eSourcing · Who buys & how to bid on Delta

Public notice page · account needed to bidElectronic submission allowedLanguage: EN

Access & registration note: Free Select account; no DUNS asked at signup

Submission deadline: 28 Apr 2026, 15:00 BST
Clarification deadline: 17 Apr 2026, 15:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

To respond to this opportunity, please click here: www.delta-esourcing.com/respond/63VCRU3P82 ↗

If you experience any technical difficulties from accessing the above url, then please contact the Delta eSourcing Helpdesk on call 0800 923 9236 or email [email protected]

Timeline

30 Mar 2026 → 28 Jul 2026 · 8 dates

Tender notice published206 days ago
30 Mar 2026, 14:49 BST
Clarification questions by188 days ago
17 Apr 2026, 15:00 BST
Submission deadline177 days ago
28 Apr 2026, 15:00 BST
Award decision expected by144 days ago
31 May 2026, 23:59 BST
Contract starts144 days ago
1 Jun 2026, 00:00 BST
Assessment summaries sent107 days ago
8 Jul 2026, 00:00 BST
Standstill ends94 days ago
20 Jul 2026, 23:59 BST
Latest notice published86 days ago
28 Jul 2026, 13:53 BST

Notice history

7 events · 5 releases on Find a Tender · since 30 Mar 2026

Tender notice published
30 Mar 2026, 14:49 BST
UK4
Tender notice published
9 Apr 2026, 13:59 BST
UK4
Tender notice published
9 Apr 2026, 15:12 BST
UK4
Contract award notice published
8 Jul 2026, 14:50 BST
UK6
Status changed to complete
8 Jul 2026, 14:50 BST
Contract signature expected
22 Jul 2026, 23:59 BST
scheduled
Contract details notice published
28 Jul 2026, 13:53 BST
UK7

Routine re-releases (5)

2026-04: 1 release · 9 Apr 2026
2026-03: 1 release · 30 Mar 2026

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £419,0001 award exc. VAT

Bids received 64 from SMEs

Contracts signed 1latest 24 Jul 2026

Awarded to	Value	Date	Status
Alemba LtdSME23 Jul 2026 – 22 Jul 2030	£419,000	8 Jul 2026	Awarded

Contracts

Contract 1 · Alemba LtdSME
Signed
24 Jul 2026
Value
£419,000
Period
29 Jul 2026 – 28 Jul 2030
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
6final-stage tenders · 11 at stage one	4	0	—

Contracting authority & participating public bodies

Northern Ireland Assembly Commission

Contracting authorityPublic authority - central government GB-PPON: PYCW-9139-GQXZ Northern Ireland Assembly Commission, Parliament Buildings, Stormont, Belfast, Northern Ireland, BT4 3XXContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Alemba Ltd.Awarded supplierGB-PPON: PHCQ-2676-QQYN 24 Minto Street, Edinburgh, Scotland, EH9 1SBContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender28 Jul 2026, 13:53 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender8 Jul 2026, 14:50 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender9 Apr 2026, 15:12 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender9 Apr 2026, 13:59 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender30 Mar 2026, 14:49 BST